November 2019 by Nikki D.
I had my wedding here on 10/19/2019 and things went well for the most part, but a few things honestly have soured a lot about my wedding day. They do not care about their customers once they get their final payment, and here are my reasons why. A woman came in the bridal suite and was completely rude the whole time and when she finally left, she made some backhanded comment about her opinion on marriage which no one asked for. When we informed the coordinator, nothing was done. Heritage Hunt responded to our complaint in an email saying that the coordinator asked her to leave. No Heritage Hunt, she came in, looked at her, said "How are you doing", and left. They boxed my $1900 wedding cake in boxes in non-food safe boxes that held votive candles (picture attached). Heritage Hunt responded to my mother's inquiry about this saying "the boxes were very similar to the food safe boxes they usually use"- let me describe the boxes: Bright teal with branding all over that says "Just Artifacts, The Online Store for Parties and Events". How in the world could you possibly mistake that for a plain cake box? Also, they informed me TWO WEEKS BEFORE MY WEDDING that major construction would be going on behind my ceremony and that they "just found out about it", as if these things probably weren't already in the works for months and months. They chose to withhold that information to make a sale and could have informed me far ahead of time. I had an outdoor ceremony, and despite Cary's assurance that it would not be in my wedding pictures, you could see the big giant gate with draping over it in ALL my pictures of me coming down the aisle. They offered absolutely no compensation or anything to make it right, besides offering me an indoor ceremony or to have it at the tree with no power for music that would require them to provide transportation for 150 or so guests, several of which were disabled or elderly. My DJ was not able to accommodate a ceremony without power, and I had been locked in a contract with him for months. The fact that they waited so long to even tell me this would happen was honestly more frustrating than the gate itself because I didn't have time to plan for it better. The most unforgivable thing is that they lost my photo guest book, and still refuse to take responsibility. They did, however, blame my bridesmaids, friends, and family several times via email for packing up those things. Let me tell you- I went through EVERYTHING. I've talked to every bridesmaid, every family member who helped clean, I've put up pictures of the lost items all over social media- and no one saw that guest book at the end of the night. They allowed my husband and father to come look for it, and still nothing. Oh- I should mention they lost the WHOLE TABLE OF STUFF. A frame, an Instax camera, a basket full of scrapbooking materials, a sign, and most importantly, my guestbook (see attached picture of the whole table they managed to lose). And again- they do nothing and refuse to take responsibility for their negligence. I asked if they had security footage which could solve this issue immediately, and they claim they don't have cameras. Yeah right. My wedding was beautiful, but I'd pick somewhere with a more honest staff, better security, and less turnover for coordinators (I was assigned three since I picked the venue).
November 2017 by Veronique A.
I got married here October 28, 2017 & I just want to say that the entire team from beginning to end were amazing! I could not be happier with how everything went. Cary Muirhead was amazing from showing us the venue, giving us pricing, and answering any initial questions we had before booking. When things switched over to Kara Birkenfield things only got better! Kara is amazing to work with, I absolutely loved working with her. She is so good at her job and she always has a smile on even during the toughest and most annoying-est situations! She dealt with my husband and mines indecisiveness and I couldn't have been any happier. Also, Thamil (I'm sorry if I misspelled it, she is the banquet manager) she was amazing too the day of my wedding. We had a situation during the wedding reception, but Kara and Thamil dealt with it amazingly! I would highly recommend anyone looking to get married in the area would take a look at Heritage Hunt. They are so reasonably priced, which is saying a lot with the competitive wedding venues in the Northern Virginia, DC area. They listen and are willing to work with you no matter what situation!
