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October 2023 by Anna S.
The staff is always helpful and friendly. Prints are done quickly and look great.The store is clean and well stocked.
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September 2023 by James McCoy
Good customer service
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February 2023 by Jeff A.
Since starting my own business last year, I've been to this location at least 100 times. The staff is always friendly, not just to me but every interaction I've seen. A few months ago they installed a self-service "kiosk" for scanning in your own packages and/or to print labels. This seems to have alleviated lines as I rarely see a line anymore. Further, the team is almost always at or near the self-serve to help and get me in and out super quick. I really appreciate the extra mile this location goes!
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November 2022 by Ken M.
Horrible experience!!! I went in to use a computer to print three documents. The first two were one page each. They took longer than I expected and one that I sent as Legal Size printed as Letter Size so the important part of the document was cut off. The last document was bigger (14 pages) and I wanted two (2) copies. ...so I waited for that one, and nothing would print. The FedEx charges were growing--I checked and saw I was being charged for everything I asked for. I called an employee over to help. She randomly pushed buttons and after a while the first copy printed. So I waited for the second copy and nothing happened. More time was added to my bill and I called the employee over again. She thought she fixed it again and walked away. More time. I talked to a different clerk and he couldn't fix it so he offered to make the 2nd copy on a regular copier and give me a credit. My 3 documents by that time cost me $53.00 and he only offered $11.00 credit. I checked my bank account today and saw they made an unauthorized $10.00 charge. DON'T USE THEM EVER!!! I could've bought a cheap printer, used it, and threw it away for what I paid FedEx.
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October 2022 by Michael Geffert
Open till 7 pm sure makes getting the late package out easier
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May 2022 by Heather G
Note there is no "drop off", they have to scan the package. Terrible customer service
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April 2022 by Vanice W.
Friendly and caring ! Always produces amazing jobs at last minute and they come out amazing !!!
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September 2021 by Rajiv Malhotra
This is the worst FedEx location that can’t even process a simple drop off. I’ve been here numerous times due to how close it is to where I live. I’ve been turned back multiple times due to technical issues or incompetence. They were unable to simply scan a QR code for a return. Do NOT come here to your shipping needs.
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June 2021 by Dan Wood
Great place.. Good staff
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December 2020 by Jeff Jonez
Very convenient...unless you need ship out medical equipment. I was told politely that it's against their policy (who's policy?) to accept packages that contain medical equipment or fedex-approved biohazard containers. I had to find out when I got there, so if that applies to you, keep looking.
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December 2020 by Menorsito Gruber
Best place to send things
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August 2020 by Sheldon K.
It's the closest office to my home otherwise I'd never ever use them. Been there four times and every time there's an issue. Last time I brought a package that was prepaid and just needed a receipt. It was going to PA. Checked tracking later that day and tracking said it was already delivered ... to Manassas...where I'd dropped it off just hours earlier! Most recently I brought three heavy boxes of dishes to be topped off with foam 'peanuts.' When I said I wanted to insure each of them, the woman seemed agitated and even though each dish was bubble wrapped she insisted that it all be re wrapped and reboxed. After clicking away on her computer she told me it would cost $450!! I left. Nervous, I did double up on the bubble wrap and insured each box for $1000. Online. Total cost was just under $40 per box. Rude, inefficient and incompetent. Maybe UPS would be better. Better trained employees are needed.
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January 2020 by Fleta J.
They tossed our package like a frisbee. I don't know where to start... let me just say I've had multiple issues with them not providing any tracking for my packages, but the biggest issue was a driver throwing our package like a frisbee... and they had the audacity to ring our bell, which left me stunned because I couldn't find the package so I thought they took it with them. NO they frisbee tossed my packed to the side of my house, and I found it TWO DAYS later... btw it was from my dads job so it was important.
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June 2019 by Camilo A.
NEGATIVE STARS IF I COULD. Walked into this location after work to drop off some overnight packages at their drop-off - and because I was in a rush and carrying many packages, I accidentally dropped my phone into the drop off along with the packages. (Stupid me). I walked up to the desk and told LUI (great guy! No complaints at all) what was going on.. and after calling my phone to confirm it had fallen in, he informed me that the only person able to open the box was the FEDEX pickup man.. at 7:45 PM. I understood his hands were tied - but I tried reaching into the drop off box to se if maybe I could reach for my phone that way anyway - which was OBVIOUSLY a lost cause. At this point another employee, an African American female who took off her name tag later on and refused to give her name YELLED at me from behind the counter - and accused me of ATTEMPTING TO "BREAK INTO the metal drop off box. She began having an argument with me after I told her she didn't know what was going on - and to lower her tone with me - mimicking what I was saying and "whisper yelling" profanity behind other employees and covering the sides of her mouth with her hands. The sorry excuse for a Mananger came out and explained (while she continued to yell at me and accuse me of "breaking in" ) that this was above her, and that she was only the assistant manager and could not do anything about the situation. After about 10 minutes of arguing with me and yelling profanity at me , and me begging this AWFUL "Assistant Mananger" to explain to her employee that I had just dropped my phone Into the metal bin - I went to my car and waited an hour for 7:45 to arrive. At 7:30 I walked into the store again when the "Pickup man" came to empty the bin, at which point he proceeded to empty and load the ENTIRE VAN - leaving the metal bin for last while I sat behind the counter waiting for him to finish and while I was ignored by the staff. It was obvious that he had been filled in with what had occurred, and was going out of his way to take his time. Around 8:15 , once he had done EVERYTHING else he had to do, he walked over and removed my phone from inside the bin. To clarify. The company that I work for has a VERY CLOSE relationship with fedex, and we spend many thousands of dollars a month on shipments going across the USA. The level of unprofessionalism from this location is absurd. If you come here don't expect to be treated with respect - and don't expect any management to try to even de escalate the situation. Will let my company know to go out of our way to not use this location anymore , and will be formally complaining to fedex as well - sending them the recordings of the incident.
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June 2019 by Kristine R.
The guy who worked there couldn't help us print a self return envelope for a passport. What's the point?