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October 2023 by LeeAnn M.
So thankful I found Kevin and his shop last year. I will continue to be a returning customer. He is honest, kind and runs his business with integrity. A true saint!
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August 2023 by Amber F.
Kevin replaced my tail light this morning and I couldn't have been happier with my overall experience. I called for an estimate a couple of days ago and was in and out for repair as soon as the part came in. Kevin was very personable and his rates are far fairer than most of the larger dealerships. My husband had also called to schedule an appt previously for a problem with his truck and Kevin gave him some trouble-shooting advise over the phone which saved us from having to make an unnecessary appt. We will definitely consider Complete Auto Center for our any future auto needs. Thanks again!
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July 2023 by Jenny Bergeron
These guys are great! Kevin is honest, fair, and friendly. Fixed up my Ford Escape with quality work and I was in and out same day. No complaints!Services: Electrical repair
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June 2023 by Angela Guiao
Kevin is the BEST! My Jeep was having an unidentifiable issue that was progressively getting worse and worse. Multiple dealerships and mechanics later, and I was always being brushed off only for another issue to pop up a few months later.That is until we moved to Manassas and I saw Complete Auto Care with 5 stars. Not gonna lie, at the beginning I was kind of skeptical. A mechanic shop with 5 stars? I've never seen it. But after working with Kevin, I can fully say that he deserves the highest rating/praise possible. He not only did not brushed me off, but he went above and beyond to get me the help I needed. He provided me with more information and advice than I received from all previous shops/dealerships combined. Very rarely do you meet someone who genuinely just wants to help and do what he does best. Kevin is not only a great mechanic but a great person.If you're looking for a trustworthy, reliable, and knowledgable place to take your car, look no further!
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June 2023 by Maggie M.
I stopped by for my first visit on 6/14/23. Kevin did a great job explaining what was needed and what could wait until a future service. And what was probably not needed at all. Very clean and comfortable waiting area. I'm grateful to have found a place I can trust and will definitely return for future service needs. Thank you!
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May 2023 by Michael Hottman
Updated ReviewThankfully our schedules worked out and I was able to take the truck I was planning on purchasing to the shop to get inspected. We went for a test drive and put the truck through it's paces then took it back to the shop to take a closer look. They identified some minor issues and gave me some ammunition to negotiate a few more things with the dealership.They gave me a no-nonsense and straight forward opinion on the truck. I really appreciate their honesty and weren't alarming over the concerns. Not only did they tell me what to look for, they showed me exactly what to look for.I have ZERO hesitation endorsing them for both inspections and on-going service. They will take care of you and not sell you unnecessary service or parts. I LO❤️️E shops like this that treat you like family even if you just met.Original ReviewThey weren't able to fit me in on a used car pre-purchase inspection, but if they treat actual customers like they treated me I would not hesitate to use them and suggest them to others. I called them the morning I was planning on picking up a used car and needed to get a pre-purchase inspection. Because of their work load and only having two bays they only had a limited offering that didn't work with my schedule. They referred me to another shop that might be able to help me and told me what to ask for and what to expect.I'm sad I couldn't give them my business. It's shops like this that know what the can do and when they may or may not be able to fit you in and then still help you that demonstrates they are they type of business that is who you want to work with. I figured the least I could do is leave them a good review for how they were able to help. I hope they continue to have success and can expand to service even more people with this attitude.
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April 2023 by Stephanie Nembhard
Kevin gives the best customer service! He is so personable, accommodating, transparent, and does an excellent job at communicating what the issues are and talks you through the whole process. He was able to fit me in the day I called, and even demonstrated to me how to change the bulb in my taillight of my car for future reference! I really appreciated his kindness, and will be back in the future for other car maintenance needs!
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March 2023 by Mikey Adrenaline
I'm an aspiring DIY mechanic, and my family and I has been more than happy with the work that goes on here. Kevin and his team are very knowledgeable and honest, which is what tons of people want in a mechanic's shop! Please give this shop your attention if you need ANY car repairs. They won't leave you disappointed.
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February 2023 by Thomas Ralph
Extremely positive--first time customer and I'll never go anywhere else. Fast, friendly, professional service. Honest and fully trustworthy. Thank you Kevin and RobertUpdate--I went back for another oil change about several months after my first. Again I'll give them a 5 star rating. This is a business with integrity.Services: Tire rotations
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January 2023 by Scott V.
In my experience it has been difficult to find a good, honest, and reliable auto repair shop. I'm happy to say this place is one of them. I've been here a couple of times and each time I have received great service with a very honest discussion. Kevin will go out of his way to fully explain the issue, the option(s), and the cost. If there's another issue he'll let you know, but not push the work on you. Prices are fair and competitive with what you may be able to find elsewhere, but the customer service is unmatched.
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October 2022 by Ed Soliven
I requested a last minute brake service to address some issues with our family commuter vehicle. Kevin and his group of talented mechanics were able to take care of my vehicle at a fair, honest, and reasonable price and even provide some guidance on future issues with the wheels on my vehicle. I will definitely be coming back for other services and spread the word to my family and friends of this positive experience.
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October 2022 by Emily Smith
Kevin is an angel and their service here is so friendly and excellent. I hate taking my car in because (as a young woman) I always feel like mechanics talk down to me and try to take advantage, but I really feel like Kevin takes the time to help me make informed decisions about my car without being belittling. I look forward to taking my car in the future because I know it will be in good hands!Services: Tires
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October 2022 by Sanjay Patel
Awesome service and they know their stuff. Kevin will let you know what needs to be done and what can wait. We take our cars there and also bring my parents' car from Hampton up here for service.
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September 2022 by Jules Chester
Blown away by the service here - I never thought I would write a glowing review for an auto shop but the praise is highly deserved. My car broke down in Manassas and it was towed to this location. I chatted with Kevin who was working behind the counter (who turned out to be the owner) after it had been dropped off and told him what had happened. He was concerned (car overheating, smoking, wouldn't start) and told me he'd keep me posted after he'd have a chance to look at it.He kept my expectations in check and gave me his honest thoughts on what he thought was going on. Once he'd diagnosed the issues he walked me through every piece of what he needed to do and why.I can't exactly explain why, but the way Kevin went through everything with me honestly and transparently gave me confidence that I was getting quality work done. I didn't feel like I was being cheated or sold something I didn't need. One of the reviews below said they felt like this shop went above and beyond with their service and I echo that sentiment. Everything was organized and Kevin insisted on showing me the things he had done and the parts that were replaced even though I know nothing about cars; that was very cool and appreciated. I trust him and his work. This is a great shop and I would highly recommend.
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September 2022 by Adrienne Morrone
Friendly, honest and speedy service. I had called about a leak in my exhaust system. Kevin had me drop by without an appointment to help identify what was wrong, took pictures and recommended me to another shop that could make the repair cheaper - all without any charge! If you are looking for an honest mechanic you found it! Especially love that they are a local family owner company.