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February 2024 by Renee Boulware
The ice cream was good. I was a bit disturbed by the fact that the staff do not wear any type of hair nets or gloves and they are handling food. Also, Cold Stone used to have their staff weigh items before you were rung up. I guess they don't do that anymore. I don't mind paying a higher price as long as I'm getting the amount that I'm supposed to be paying for.. Don't just lump something in a cup and slap the lid on it. I want to be ensured that I'm getting what I'm paying for.
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January 2024 by Amanda Phipps
Lexi truly made my night!!She made my shake perfect!I always have a complicated order because I like my shakes so thick and I mixed flavors and she understood the assignment.I have had one of the worst days ever and her non judgement energy and kindness made my entire night!Thank you Lexi, you’re awesome!
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September 2023 by Sajad Sakiani
Nastiest place on earth. I saw rats snooping right in front of me inside the store !!
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August 2023 by Jenn L.
The server was friendly but this location is very dirty. The counters were not clean, the floors, the tables...everything was dirty.
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July 2023 by issa Abuelhawa
First, the doors were locked @8:40 when we got there when the hours that r posted r 9:00. Second, none of the employees were wearing a glove to serve ?. They were wiping their hands on their aprons and touching their hair while serving customers. The ice cream was all melted. and lastly the service was horrible. No one of the employees wanted to be there or help anyone one.
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July 2023 by Jessica Clay
The main problem was the cockroach that marched across the table where I set the ice creams down. Pretty gross!
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July 2023 by Karim Nuri
By far the best ice cream place. Their cake batter and chocolate ice cream is very creamy and high quality. It’s slightly pricey though.
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June 2023 by zee abbasi
Good if you like melted ice cream soup.
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May 2023 by Hartzrus
My son wanted a birthday cake from this place and they messed it up. The cake looked like a TODDLER got a hold of red icing and decorated it! OMG!! The icing was runny and unappetizing! I thought that the young girl knew what she was doing, she got red icing all over my sons cake that we paid $50 for. I asked beforehand before handing her the cake and she confidently said that she can decorate it with Happy Birthday. Never Again! I could tell she messed up because it was all over the cake plastic cover too! She didn’t even bother to clean it up or wipe it off. Don’t waste your money here, you will be disappointed. This is closer to my house, but I’d rather drive to another Cold Stone than waste money at this location. The place also looked dirty and the tables were really sticky.
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May 2023 by Sherry H.
My son wanted a birthday cake from this place and they messed it up. The cake looked like a TODDLER got a hold of red icing and decorated it! OMG!! The icing was runny and unappetizing! I thought that the young girl knew what she was doing, she got red icing all over my sons cake that we paid $50 for. I asked beforehand before handing her the cake and she confidently said that she can decorate it with Happy Birthday. Never Again! I could tell she messed up because it was all over the cake plastic cover too! She didn't even bother to clean it up or wipe it off. Don't waste your money here, you will be disappointed. This is closer to my house, but I'd rather drive to another Cold Stone than waste money at this location. The place also looked dirty and the tables were really sticky.
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April 2023 by Melissa Beane
Always had issues with cold stone and it's door dash services. Order is always wrong, or couldn't get my order delivered. I got tired of it, so one day I went in and noticed the bugs and the horrid smell of dirtiness. I did not go back ever. If you like cold stone go somewhere else. These employees do not do a good of keeping this location clean.
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April 2023 by FarAway41970891916
I have a thing about buying pint ice cream hand packed. It seems hard to find someone who will pack ice cream correctly. They are not making dips but that is what a lot places are allowing employees to do. Packed means packed not just scoping ice cream and pushing down on it lightly. Unfortunately, this location did not pass the customer test. But, wait the charge was $10.99. WTF?
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March 2023 by Audrey Hardin
Bathrooms are disgusting and it has roaches really bad! The health department needs to be called immediately! Really disappointing how dirty this one and Bristow one is. Compared to all the ones in fairfax county. Poor ownership and should definitely not be franchised by such a dirty owner. Makes cold stone look bad! Smh
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January 2023 by Julissa
This place is great! They have awesome customer service, and the best part is some of them are bilingual!!!!!! I might be lactose intolerant but this ice cream place makes me forget about it.
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January 2023 by Jamie Card
Food and service were barely okay, but place itself feels unclean and grimy. Roaches made me lose any appetite though ?