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September 2024 by Laurie B
Bait and Switch! Buyer beware. I like Kias. But our last two experiences leasing from Safford Brown make me feel that they advertise a deal and then rescind it once they get you in the door. The salesperson and the assistant manager (who did the sham satisfaction survey over the phone where she told me what answers to put) both stated we would get our first 3 months free. Now I have a bill for the first month and the sales manager claims that leases can’t have this promotion. Why did two separate people promise it to me then?
I will say the service department is very good. Everyone is very nice and helpful there. For that reason alone, I didn’t give one star.
I’ll try another dealership next time. Sad to see that a local business can’t keep their word.
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September 2024 by Kenneth Reitzig
Got me in, kept me informed, and got the the job done right!
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September 2024 by James Seay
Very bad service took my k5 there to get work done & they left bolts out of the top part of the engine they had no loaner cars told me they can put me on a waiting list like REALLY!!!!! Bro wow
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September 2024 by Sanya Wafeq
Khalid did a great job and provided a lot of information about the car the whole process was smooth and fast.
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September 2024 by Dana Grant
Worst car wash, ever!
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September 2024 by Dustin Bradshaw
Team was easy to work with before, during, and after the sale.
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September 2024 by NATHANIEL FOSTER
Great service!
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September 2024 by melinda grayson
I had a wonderful experience purchasing my vehicle at Safford Brown Kia! From the moment that we stepped onto the car lot, Jan Carlos gave us stellar customer service and he was attentive to our needs and what we wanted in our new vehicle. I recommend them to anyone who wants the most satisfying experience in car buying! We will be back soon to purchase a vehicle for my daughter!
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September 2024 by Isaac
I provided details, they did not play any games, and they did not change things at the last moment in the finance department as I have experienced more than once in other places. Ali was great, the sales managers, and Claudio in finance also. I have purchased now 4 cars through Brown’s…for the first time in my life, I think I have my dealership.
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September 2024 by jake andrea
Friendly and Helpful
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September 2024 by Ed Zwerski
The salesman, Samuel Papino, was excellent. He took the time we needed to make the decision on which vehicle to purchase and was very thorough and informative. The rest of the staff was excellent as well. Would highly recommend this dealership for future purchases.
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September 2024 by John Pegues
Had appt for recall on seat problems with my 2021 Telluride—they took me in on time and fixed the seats quickly. Estuardo was the agent at the desk-very courteous and gave me updates as I waited.
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September 2024 by woosun kim
I purchased a 2025 Kia Sportage Ex Hybrid from Stafford Brown Kia Manassas a week ago. This car is amazing looking and has the latest features.
I love it and I appreciate the sales team that helped me buy this car. Especially Ali, Khalid, Marcelo and Bryant. Everyone did their best to help me buy the car. They worked hard to help me find the car I wanted and gave me a great price.
It was amazing and I enjoyed my time here.
I highly recommend you to visit and get service if you are looking to buy a car.
Thank you again Stafford Brown Kia Manassas.
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September 2024 by kronvlat
Khalid was helpful, friendly and worked with me to get me a great deal on the car I wanted. Finance was not pushy and understood and moved on when I wasn't interested in added plans, I really appreciated that. I got an extra surprise in finance when my payments were 15 dollars lower than I though they were going to be. That was wonderful news!
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September 2024 by Valen Wade
Always good service and good people
