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March 2024 by Antonia Martinez
Nice all appliances, barity of everything
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February 2024 by Chris
Bought a fridge from there in September, the store was so packed with appliances I could barely open the doors halfway. He pushed, shoved, and dragged the fridge from inside to outside. Despite that we kept telling him we would help him get it outside. During this he bent the legs of the fridge. When I pointed that out he told me they weren't bent they just needed to be adjusted. He got it right outside of the door and then locked up the shop several minutes early. The legs were very warped and twisted from being dragged so roughly it wouldn't sit level or even adjust to be level. We had to use tools and adjust it to get it as level as we could.I figured the cheap prices came with dismal customer service. But now it's not working, within 5 months of purchase. A whole fridge full of groceries have gone bad now on top of this.
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February 2024 by Isizah Williams
Great experience buying from Better Appliances in Manassas on Centerville Rd. Punctuality & Great communication. My purchase was exactly as described and arrived quickly in great packaging. I highly recommend Better Appliances in Manassas, Va 8375 Centerville Rd.
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February 2024 by Susie
Nice place to go for appliances for rental units
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October 2023 by Amy Hambleton
I had a great experience buying a dryer at Better Appliances in Manassas? They were patient and knowledgeable while helping me find the dryer I needed. We tested it there and it ran fine. When I got it home one of the settings wasn't working right. I called and explained, and they sent someone to fix it in a HALF AN HOUR from when I called!! AMAZING! It was a very small problem and now it works great! I still can't believe how good the customer service was. I would definitely buy there again.
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June 2023 by Ahmed A.
I never write reviews... regardless of bad experiences in the past with businesses, I have NEVER felt the need to get on here and detail my experience. The customer service experience is absolutely horrendous. You'll be met with nothing but immediate attention from Abdul when inquiring about any appliance for sale. He will be very helpful in selling you a product. After the money leaves your hands and you get sold a defective product, it's extremely difficult to get him to respond. I purchased a washer from him that stopped working after 3 weeks. It arrived with dirty laundry smell. He told me to cycle it a few times to make the smell go away. The smell never went away. Eventually it stopped working altogether. Not only did it stop working, it flooded my basement. I told him I need a replacement. The whole reason I bought a washer was because mine needed repair. I didn't want to deal with repairing anything. The last thing I wanted was to have a new washer that needed repair. He sends a repairman 4 days after initial contact.... Literally after 2 mins, he says. "You need a new one". So I'm like wtf. I took off work early for this. I try and contact him that same day at 6pm. He respond he will call me later. The next day at 3pm, I'm fuming because he hasn't reached out. I text him expressing my anger and he responds. He sends me photos of replacements he will send. He said he will send on Thursday (it was Sunday this day) . So now I'm waiting even longer to have this resolved. I text him "when on Thursday?" *Radio silence*.... TODAY IS THURSDAY!!!! He finally responded and said the washer will be here between 4-7. It is now 7:30. I have no replacement washer. I have no response from Abdul giving me any sort of update. It's not like I have nothing better to do than wait for a washer all day. Fucking horrendous. Save yourself people. It's not worth it. Do not do business with this company. You'll regret it.
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March 2023 by Anthony Andrade
I needed a washing machine for king size comforter and also wanted it brand new. I found a really nice 5.3 LG under scratch and ding and was happy with the condition. I checked on my phone and it was fairly priced compared to new ones but I noticed some of the new ones are priced the same as Home Depot or on LG website also priced the same at the time maybe they had sales going on.I unfortunately didn’t plug it in and check to see if it turned on, so I took it home same day on my truck gave it a cleaning and when I tried to plug it in did not turn on. I tried everything until I decided to call the store and speak with the one in charge. I was able to get on the phone same day with the same guy who helped me pay. He said he can exchange for another one the next day cause they were closing.Next day I show up and they did have another LG unit but it was much smaller and wouldn’t work for my sheets. I had tried to look around for one I saw the day before but it was sold! Thank fully I was able to ask for a refund only because the product was defective and they didn’t have a similar model.Be aware on the receipt it says sold as is no returns, try and look online with the model number for a price idea of a new one, check to see if it works, check for all dings but they do give warranty’s on some items and they are willing to help the customer if it makes sense. If you buy something it last a year it won’t apply but this was my experience buying my first washing machine, I would go back if I had to just do your research
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March 2023 by Macie Thorn
DO NOT RECOMMEND!!!! They gave us a stackable Washer and dryer the Dryer won’t even work and didn’t even come with a filter they told me they would swap it out for another Dry the next day. Well the next day gets here and I call them No answer? Then he texts me can’t talk call u later he never called . The washer works but it leaks in the front from the door frame! My husband called and talk to the same guy that taxed me and sold them to us and He acted like he didn’t no what my husband was talking about, OH LETS NOT FOR GET THEY HAVE OUR WASHER ! Witch there supposed to BRING BACK ! **The positive thing is they have nice delivery people.
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March 2023 by Kyle Robinson
Purchased a fridge a week ago. The refrigerator never worked. The control board is obviously failed. This place is a scam. Buyer beware.
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March 2023 by David Marr
Wonderful salesman and great deal. Good prices and second time they have helped me and I bought from here. Thank you.
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March 2023 by Jessica Mattza
AMAZING customer service. We are returning customers and are very satisfied with our visit.
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March 2023 by Wendy Martinez
Great customer service and great appliances
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March 2023 by Carlos alberto Gonzalez vasquez
the best place to buy appliances
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March 2023 by Heliberto Lanza
The sale used appliances ,good conditions ,low price.
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March 2022 by Jasmaine Johnson
Good prices great guys they help me out a lot
