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July 2024 by Elizabeth Pamela
Clean, friendly, efficient.
Sean made international driver's license a breeze!
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July 2024 by Mr. B
Very friendly and helpful staff. We got the usual and very helpful AAA maps for our roadtrip.
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June 2024 by Mariya Frye
I had the best experience on the first day I used AAA services. James who towed my vehicle from Gainesville to Manassas was very nice, respectful and patient with me about the whole process.
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June 2024 by John Brand
AAA Manassas Car Care is highly recommended. After my Jeep experienced a mechanical issue (very high RPM), AAA towed my car the its Car Care Center in Manassas and quickly fixed the issue, as well as, completing other standard maintenance and diagnostic testing, all at a very reasonable price, much of which was covered by my AAA membership.
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May 2024 by TAMMY PALLONE
Driving overseas requires an international drivers license (IDP). AAA is the only place that I am aware of who offers this. The IDP is a paper booklet stamped by AAA, with your photo and handwritten identification information. This is done onsite, or mailed in.
My husband and I went onsite, so we didn't have to worry about mail time. We couldn't tell if AAA offered the photos for IDP, so we got passport photos at a local CVS. We were happy to see photos are offered onsite and for lower prices than local drug stores. Since we walked in with our passport photos from CVS, still in CVS sleeve, we didn't need their photo service.
Sadly, the lady helping us took one quick look at the photos and said the white background isn't white enough and we need to purchase photos from AAA, since often CVS and other sites don't have white backgrounds. She explained we can get our money back from the drug store if we still had the receipt. I complied but my husband didn't agree. As I sat there, several others came and she came back to explain there was another client with a photo from a drug store out of compliance.
We then drove to another AAA location and my husband was able to use the same CVS photo, which was rejected at Manassas AAA, for his IDP completion.
This is a scam AAA Manassas won't accept passport photos that are regulated by the Department of State.
The manager reached out and told me that she is sorry "I feel this way". This office takes advantage of people for an extra $15 for IDPs. As another AAA location accepted and applied my husband's photos (taken at the same location with the same background) without concern, I should not have been told to have another photo done, cutting me $15. I will never return and have a poor view of AAA now for this unresolved inappropriate experience.
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May 2024 by Ryan Pallone
I can't recommend this location for getting an international driving permit. While I was there myself and 3 other couples were told our passport photo, backgrounds we brought in were not "white", and and we would need to pay 15 dollars for new photos. I ended up going to another location and my passport photo was accepted without issue.
Ironically if they posted on their website that they offer photo services at the location and the price. I probably would have used the service since it was cheaper than where I had got the photos done.
Edit:
I reached out to the email address as requested, they simply put us in touch with a manager at the store.
After speaking with the manager Octavia, it became very clear that management here is not interested in acknowledging the poor experience that we had or addressing the underlying issue occurring at this location. Octavia was incapable of taking ownership and apologizing for the poor experience, she constantly deflected by saying she wasn't there at the time of service and questioned the validity of our photos despite them being accepted without issue at another AAA location.
Reaching out as requested was just another complete waste of my time. If you want a better experience do not patronize this location. The management and customer experience will disappoint.
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May 2024 by Kyle Miller
This location has given the best experience when it's comes to car repair and customer service. Been going to this location for the past 3 years and they are always quick and thorough with repairing various aspects of my car. I highly recommend this AAA location for all car repair needs.
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April 2024 by J.C. Clements
Had a great experience here with excellent travel advisor Ms Lilly.
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February 2024 by Baraka Dorsey
Always well-taken care of by this team!
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February 2024 by D. Leah Burnett
My second time using this repair service. It's hard for an elderly woman to trust car mechanics. This group has been exemplary in their treatment of me and my old jeep! They are fair and explain what is needed and what can wait. I cant say enough about the professionalism and ethical behavior. Give them a try!
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February 2024 by David A. Canfield
Tammy Bridges was the slowest, most forgetful, and most frustrating-to-deal-with agent I have ever encountered in my life. The only reason I put up with her long enough to sign up with AAA for insurance was because the quotes I got from everyone else were close to $100 more per month. She had speaker on constantly, never actually put the phone on hold when she asked me to hold so I heard every word she was saying to her coworkers, and I find it interesting that out of both times she said she would call me back, the system conveniently went "down" both times, or at least that was the explanation when I called her back after more than an hour in both cases. I live in Richmond so I am not sure why dialling my local AAA office here routed me to her. To say that I was severely underwhelmed by the entire experience would be a masterpiece of understatement.
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December 2023 by Hayden Heun
This place is pretty legit, charge fair prices for most services
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November 2023 by Greg Herbert
Great Service...
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September 2023 by A. D.
Teddy and Alan have been so helpful... Excellent service..
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September 2023 by Philippos M.
If you want standard AAA travel guide services, this place works. HOWEVER, as a car care facility they're questionable. They quoted me $4,000 on a transmission job. I had it towed to MY mechanic that told me it was a radiator hose and charged me $700 parts and labor. I did take it to AAA originally because it was closer and they said I would receive a AAA membership discount at their facility. I said..."sounds great! I'll give it a shot!" Bad idea. This is why I don't stray too far from those that have proven their merits - even for a membership discount. They got it all wrong and almost got 6x's what the car really needed. Mistake or a shaft, I don't know, but still very questionable. Good luck.
