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August 2024 by Mary Lou Boyd
Excellent customer service and lovely staff. We had a rather difficult transaction that took quite a bit of time. The staff was very patient and most helpful. We currently do not have an account at this bank, but will likely open one due to the excellent customer service!
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August 2024 by Cindy Hurt
Absolutely amazing!! The best customer service available!
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July 2024 by Brian Kelly
Something is very strange about these reviews. This is a wonderful bank and in the three years I've dealt with them my opinion is that
they would be very, very hard to beat. Always friendly and provide service with a helpful attitude. The lower star reviews on here are hard to believe.
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June 2024 by Cathleen Pierce
Terrible customer service. I liked a teller who is no longer there and Beverly who helped me with number of things - also no longer there...not a good pattern.
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September 2023 by Jennifer Lamb
Customer service is terrible! Getting anything done at this bank is impossible. There is only two women at this branch that actually know what they are doing. Oh yes, I don't want to forget to mention how rude they are. This branch needs better management! My advice is go do your banking business elsewhere.
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March 2023 by Jennifer Breeden
Customer service is terrible! Getting anything done at this bank is impossible. There is only two women at this branch that actually know what they are doing. Oh yes, I don't want to forget to mention how rude they are. This branch needs better management! My advice is go do your banking business elsewhere.
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February 2023 by Karen Boone
Terrible customer service. We currently bank here for our business, and have had multiple bad experiences... Checks not being deposited and left under drawers for weeks, tellers miscounting our deposits, and most recently really terrible customer service in the drive through line, I believe the teller told me I was "being snippy" and "should just come inside" if I was going to need change for two 20's. All I was trying to do was make a deposit and get a small amount of change without having to tote my children in to the branch with me.
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February 2023 by Rachael Gould
Customer service is TERRIBLE! We will never visit the Madison location again and are closing all accounts and taking our business to a bank that has kind and helpful staff.
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January 2021 by Jeff Yapuncich
The bank is great but it's almost impossible to get a notary done in any kind of reasonable time period the line of car stretches around the building for the drive-thru and no one is allowed in the lobby without an appointment. Very restrictive. :(Wait times in the drive thru are unacceptable. I literally don't have all day, I'm used to banks that are fast and efficient. This is not
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September 2020 by Jeffrey Yapuncich
The bank is great but it's almost impossible to get a notary done in any kind of reasonable time period the line of car stretches around the building for the drive-thru and no one is allowed in the lobby without an appointment. Very restrictive. :(Wait times in the drive thru are unacceptable. I literally don't have all day, I'm used to banks that are fast and efficient. This is not
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August 2020 by Darren Gray
Super friendly staff with speedy service always served with a smile.
