Verizon

Most Recent Comments

• February 2024 by Katie Spangler
  The wait was drawn out, several employees were walking around or in the back that could have stepped up and assisted customers. Disappointed that Verizon CLAIMS to honor a 30day return on your newly purchased device if you do not like it. There is a lot of red tape that is not specified up front. Hopefully they will improve their commitments to customers and honor their advertisements.
• January 2024 by Adam Bailey
  Great customer service
• January 2024 by Jessica Robertson
  I will give zero stars if I could! I don’t think Google has enough space for what I could possibly write about Verizon and how they have treated me and my husband! we switched from the US cellular to Verizon in November and that turned out to be a huge mistake!They were running a special promotion at Christmas time for trading in your iPhone, and opening a new line with them and you could get a free iPad and Apple I watch “on them” (according to the TV commercials). as it turned out, they have a credit limit that is applied to each account once it’s opened, which of course doesn’t allow for both of the products. We explained to them that is false advertisement.! we had to call back more than several times to explain that we wanted the iPad and the watches and that was the whole reason for us switching! The first few representatives were rude to us, and wasn’t willing to do what it took to get us the promotion till we found a representative that did!A representative named Alicia located in Tennessee, who was very good and made it right afterwards, ended up making what she kept calling a dummy account so that we could have another separate credit limit to use to get the promotional items. However, she did not tell me how hard of an inquiry it would be on my credit report and my credit score dropped 18 points with them running at one time.!! Then because they were sold out online of the promotional products, we had to drive to three different stores to pick up the iPads at one store, and the watch is at another for my husband and my stepson, which was over 86 miles of driving and me being on the phone for seven straight hours with Verizon Trying to get it straight. Then I ended up having to pay taxes on all the products and pay for shipping from my watch because no store had the one that I wanted.! Then my account had hit my credit limit even though we had opened three new lines and we’re supposed to get three iPads and three watches I ended up having to pay full price out-of-pocket for my iPad, which was $550 after all of the fees included!!! It took me three different trips to the Appomattox location to pick up my iPad because I would leave work after putting in the ticket request for pick up and something would go wrong and Verizon would kick out the order and by time I got to the store, they couldn’t release the iPad to me Because the account was locked ! Then I had to wait 48 hours and restart a new ticket so it ended up taking me a week and a half to finally get my device and ended up paying it full price when I wasn’t supposed to!!Verizon could not figure out how to close the dummy account that was made and merge it to my husband‘s account and it took many more hours of being on the phone with countless Verizon supervisors to figure out how to close the account and finally merge it to my Husband’s account. So I raised hell once again, because my iPad was supposed to be free minus the taxes so they offered to give me a credit on my account which I told them I did not want because then that still money in Verizon‘s pocket and not mine. I was told that I would be direct deposited the 550 back and I would have to wait 5 to 10 business days., waited for that time. And never got the money deposited so I called Verizon back and come to find out they hadn’t even processed the refund.!! so they put in another expedited for the refund and told me it would be another 5 to 10 business days waiting and still never received a check. Called Verizon back again and yet again, come to find out the ticket had been kicked out of their system or canceled so then I had to restart the refund process again. Now they are telling me that it’s been expedited for refund once again and then I should receive it within 3 to 4 days and if not for me to call back again.!! we lied to from the start and the entire company has been nothing but lies. we switched from US cellular and US cellular was worse than Verizon but this is no way that you treat customers nor is this how you keep customers! I do not recommend Verizon at all!
• November 2023 by Jesse Thorpe
  The employees don't know the current deals or products they are selling. They always pressure you to upgrade. The person I spoke to said they could only tell me the deals once I paid my phone off. None of the good deals are for active customers.
• November 2023 by Jack Doyle
  We've been VZW customers for many years. We got a promotion offer for up to $800 for turning in our phones towards new ones. Great deal, right?It's a kid-free night, so we decided to go to the store. We were the only customers in there, and there were about a dozen VZW employees.The employee that we started to speak with immediately notified us that we probably wouldn't get $800, but he'd look into what we get.I inquired about price-matching their own website, but he told me that they don't do that because he has to get paid. That makes perfect sense, because we all know that while he gets paid, building and maintaining a website, with all of its back-end infrastructure, costs nothing, and paying the people who build and maintain the website, and all of its back-end infrastructure costs nothing. Only this lazy, rude employee at the VZW store comes with any costs.Despite the employee encouraging us to do our transaction online, rather than through him, we provided our number to the employee, but then he refused to talk with us about the account because my wife and I had gotten married a few months ago, and her name was different on her ID than on VZW's account. My ID wasn't accepted, either, because it's not common knowledge that Jack is a nickname for John.For what it's worth, when you change your name in Virginia (or even your address), you are not required to get an updated driver's license.Long story short--we were refused service, so we left and thirty-five minutes later we were AT&T customers. Our bill was reduced with AT&T by ~$25/month, and we were able to get the Pixel 8 Pro out the door for $1.67 each.I spent HOURS the next day trying to call someone at Verizon who was interested in hearing my feedback, but alas, it's impossible to reach the store directly, as the direct number customer service gives you goes right back to customer service.I've learned a few things about Verizon in the last twenty-four hours:1. Verizon does not care whether you are their customer or if you leave to go somewhere else.2. Verizon employees have no problem being rude, or even indifferent, because they know there is no accountability because it's impossible for you to complain to anyone about your experience with them.3. Verizon employees have no problem encouraging customers to use automated systems for their transactions, which could ultimately encourage Verizon to replace the employees completely, and I won't feel sorry for those Verizon employees at all. It seems like this is exactly what they want.
• September 2023 by Charlie Park
  Me and my wife went to this verizon store to upgrade our phones. I saw two employees helping other customers and I saw two at the back talking so im assume they were busy so me and my wife went look at the phones while awaiting on Verizon employees to come talk to us. I saw other customer coming in, and they acknowledged that person, and they started to help him when I was there before he did. Then one of employee finally acknowledged us, so he asked how they could help, so I told him I came to do an upgrade, so he asked for my number and added to the wait list. The funny thing is another customer came in the verizon employee did not even put him on the wait list and started to help him. Me and my wife left the store because we were not going to wait. I won't be coming back to this store. I will take my business somewhere else.
• July 2023 by Denise Edwards
  I upgraded my phone with Verizon online and decided to take my old phone to trade in at this location. This was my first ever experience in a Verizon store, so I wasn't quite sure what to expect. When I walked in, all of the associates were with customers. It took about five minutes before someone greeted me. I was eventually told someone would be with me in a moment. A "moment" turned out to be about 15 minutes, but to be fair, I happened to visit the store at a busy time. When it was my turn, the process was quick and easy to trade in my phone. I received the full credit and it immediately showed up in my account, so I left happy. The one thing that would improve the in-store experience would be for someone to acknowledge customers as they enter the store or provide some sort of check-in system at the entrance so customers get an idea of how long they'll have to wait.
• July 2023 by Joseph Nelson
  Quick service and even though they weren’t able to help me with my problem I did not leave the store without hopes.
• July 2023 by Will Tyler
  Elroy got me going in no time after a miserable 5 hours getting nowhere with Verizon support over the weekend.
• July 2023 by Justin Burton
  If I could give anything less than a 1 star and comment I would. I went and did a phone exchange last Friday and when it was time to pay one of the employees grabbed one of their mobile payment devices and says “Oh this one is almost dead guess they forgot to charge it.” And proceeded to ask me to make a payment on it and as I did the device died then he told the the system automatically denied my payment when it died so for me to pay it again on an other device. Wish I refused. They doubled charged me a few hundred dollars and now I have to wait 15 business days to receive MY money back they stole from me. If you ever get asked to pay on one of their mobile device ask if it’s fully charged before and if not refuse to pay. Inconvenience you for 15 business days and don’t offer ONCE to discount your bill or do something for their mess up yet when the bill comes or you get a new device they want that money ASAP.
• July 2023 by Elaine Henegan
  1star is billions more than this place deserves!!!! NEVER have I ever been so upset with a visit today ,Wards Road , Lynchburg, Va. !!! I WILL NEVER RETURN. You can redesign the store FOREVER , but with the idiotic , rude , employee that I had to deal with today ,I’ll never bother EVER a going there.When I went there , I expected to be dealing with a decent ,friendly , well trained person that would offer friendly expertise, instead I dealt with a man that had no time and made it clear that I was not worth him talking to him . I had a question concerning my account ,and I DID a want to purchase a new phone but NO , not from this establishment . I’m never dealing with this place ever, it was not the first time , but it is a promise ..NEVER AGAIN.no I didn’t catch his name ,nor did he voluntarily give it
• May 2023 by Alice Markiewicz
  Super helpful getting my phone set up. Store had a number of people but I didn’t wait very long to be helped. Every one was very polite and professional.
• April 2023 by Amanda O'Neil
  Went to this store last weekend. First noticed the smell of Alcohol as soon as we walked in. The person who we walked up to, because no one greeted us. Was very put off by having to do his job. We were looking to upgrade and get two new phones. This man didn't seem to want to help us. He gave multiple excuses why he couldn't help us, or didn'twant to help us. It was so unprofessional and rude. The other employees in the store were all just standing around and didn't seem to want to help as well. We have been verizon customers for a very long time. This was so disappointing. Well we left. Honestly glad we did. We went to Best Buy and was greeted by everyone. Two employees helped us and it was a breath of fresh air. After being treated so unprofessional by the verizon store and employees. We purchased two new phones and upgraded our service and it only took 45 minutes. Glad we left the store it was ment to be.
• April 2023 by Joyce Ragland Ragland
  The store was really busy,we had to wait about an hour.However our associate was very nice and helpful.She stayed about an hour after closing to help.We were very pleased.
• April 2023 by Julian DaRe
  I bought a $70 otter box case and the case didn’t match the box. When I tried returning it 2 hours later they accused me of trying to steal the case and trick them by switching it for a different case and refused to give me a refund. Only after arguing with them and causing a scene did they take the case back. Never shopping here again.