Verizon

Most Recent Comments

• July 2024 by John Kim
  My experience at this store was AWFUL. I went to this Verizon store later in the afternoon and was told we were gonna be on a wait for a couple of minutes before an associate would be able to help us. We have waited in the store for 45-50 MINUTES or even longer for an associate to even try to get to us. Given, it was sort of busy but there were plenty of moments where associates could've help assisted us. ALL OF THE ASSOCIATES knew we were waiting a long time to be helped but still didn't help assist us. Instead we saw associates go to the back door a lot, have 3 associates help one customer (They were goofing off and talking about shoes instead of phones), and they were on their phones while we and the other customers were waiting. I decided enough is enough and left. I went to a different Verizon store at Timberlake and we were helped in less than 5 MINUTES!!! The sad thing was the Verizon store at Timberlake only had 1 associate working during that afternoon and seemed to be more busier than the one at Wards and still he was able to get to us in a couple of minutes while assisting other customers. All I wanted at this Ward Rd store was to be helped and possibly get a new phone but the poor and careless associates couldn't even help us or at least tell us we will be helped soon. PLEASE DO NOT GO HERE, YOUR BETTER OFF GOING TO THE STORE IN TIMBERLAKE OR FOREST. I recommend you train your associates properly for other customers sakes.
• June 2024 by DNE PRODUCTIONS
  Always terrible
• June 2024 by Haley Socha
  They were busy but the wait was short. When we entered immediately greeted and took info to put our name in system. When we were called we were seen by Anthony. He was amazing! He was patient and trouble shot our problem immediately. He was easy to talk to and answered all our questions. He also was a great salesman got us great deals on things we didn’t even come in to consider. Rocking service and highly recommend. Normally I call Verizon to avoid the stores but I will be only going to this store and only going to see Anthony when we run into issues.
• April 2024 by Caleb Tincher
  My wife and I upgraded phones and she added me to her plan 3ish years ago, and when we went we left being told our plan would be one price only to find out the employee had either lied or misunderstood the trade in policy telling us we would both be able to upgrade and keep our bill at a specific price. Instead we get our first bill only to find out the promotion didn’t apply to her phone trade in because she was an existing customer (they never even bothered to bring this up just skirted right past it like it didn’t matter), AFTER we called them on it they moved some things around and magically our bill drops 20+ dollars. Now Fast forward to today. On the 27th we upgraded our phones at a Lexington Verizon Victra location, we were told to bring our phones to ANY Verizon location and trade them in. We again come to wards road and the first thing we are told is “oh well you can only get half the trade in value he offered you for those because you aren’t changing plans” again forcing you to buy a more expensive plan with less things to get a “cheaper” rate on the phone. He then tells us we got our rates from a Verizon victra store and that the price we were told by Verizon victra couldn’t and wouldn’t be honored by them. He also told us our bill was going to go up $50+ dollars a month with this new set up unless he adjusted our plan so we could “save money”. Even though we were told by Verizon Victra our bill would only go up $20 due to the trade in phone payoff financing, now suddenly our bill is going to go up $50. We leave and go to Verizon Victra on Timberlake to speak with them and were told what we got was legit with a guarantee from the manager. Wards road tells you and assures you something will be one price, then when it isn’t they stiff arm you into dealing with it. Or apparently if you get a deal somewhere else and try to work with them won’t even honor an authorized dealer that sells VERIZON PRODUCTS AND PLANS. And many other reviews on here show the exact same behavior. I have a bad taste in my mouth with Verizon in total after all this, but I assure one thing, wards road certainly won’t have my business anymore. Verizon Victra at Timberlake will have any and all business I have, and will be the only store I recommend at least they shoot me straight.
• April 2024 by Eric Halsey
  Don’t use the locker
  I order a device on a Friday
  And received messages on Saturday and Sunday to pick up my device anytime 24/7 from the locker
  
  I go to pick up my new device and the locker had no device inside.
  When I try to call location no number direct to store
  
  Now I’m out a camera I needed fir vacation
  
  If they cant stock the locker as advertised, I should NOT get email/text saying to come pickup.
  
  If I’m charged to cancel the order
  I will be moving my 7 lines of service to another provider
• April 2024 by heather mundin
  Terrible experienced workers wouldn’t recommend going here at all ! We went 2 days in a row and the first day we were advised incorrectly and then we went the next day we had to bring the phones back to upgrade to more storage because they advised us incorrectly and didn’t explain the GB to us we only had so much storage left and the only way to have more iPhone storage is to buy another new phone ! So we had to do just that which cost more ! Putting things on ur iCloud Drive doesn’t always resolve the solution ! And my husbands phone they couldn’t receive last update and my son had retrieve that for my husband ! Terrible experience awkward situation between the employees and the manager !!
• March 2024 by Robert Blevins
  Horrible! Unknowledgeable. Unhelpful.
• February 2024 by Fish Nerd
  They scammed me over 500$
• February 2024 by Katie Spangler
  The wait was drawn out, several employees were walking around or in the back that could have stepped up and assisted customers. Disappointed that Verizon CLAIMS to honor a 30day return on your newly purchased device if you do not like it. There is a lot of red tape that is not specified up front. Hopefully they will improve their commitments to customers and honor their advertisements.
• January 2024 by Adam Bailey
  Great customer service
• January 2024 by Jessica Robertson
  I will give zero stars if I could! I don’t think Google has enough space for what I could possibly write about Verizon and how they have treated me and my husband! we switched from the US cellular to Verizon in November and that turned out to be a huge mistake!They were running a special promotion at Christmas time for trading in your iPhone, and opening a new line with them and you could get a free iPad and Apple I watch “on them” (according to the TV commercials). as it turned out, they have a credit limit that is applied to each account once it’s opened, which of course doesn’t allow for both of the products. We explained to them that is false advertisement.! we had to call back more than several times to explain that we wanted the iPad and the watches and that was the whole reason for us switching! The first few representatives were rude to us, and wasn’t willing to do what it took to get us the promotion till we found a representative that did!A representative named Alicia located in Tennessee, who was very good and made it right afterwards, ended up making what she kept calling a dummy account so that we could have another separate credit limit to use to get the promotional items. However, she did not tell me how hard of an inquiry it would be on my credit report and my credit score dropped 18 points with them running at one time.!! Then because they were sold out online of the promotional products, we had to drive to three different stores to pick up the iPads at one store, and the watch is at another for my husband and my stepson, which was over 86 miles of driving and me being on the phone for seven straight hours with Verizon Trying to get it straight. Then I ended up having to pay taxes on all the products and pay for shipping from my watch because no store had the one that I wanted.! Then my account had hit my credit limit even though we had opened three new lines and we’re supposed to get three iPads and three watches I ended up having to pay full price out-of-pocket for my iPad, which was $550 after all of the fees included!!! It took me three different trips to the Appomattox location to pick up my iPad because I would leave work after putting in the ticket request for pick up and something would go wrong and Verizon would kick out the order and by time I got to the store, they couldn’t release the iPad to me Because the account was locked ! Then I had to wait 48 hours and restart a new ticket so it ended up taking me a week and a half to finally get my device and ended up paying it full price when I wasn’t supposed to!!Verizon could not figure out how to close the dummy account that was made and merge it to my husband‘s account and it took many more hours of being on the phone with countless Verizon supervisors to figure out how to close the account and finally merge it to my Husband’s account. So I raised hell once again, because my iPad was supposed to be free minus the taxes so they offered to give me a credit on my account which I told them I did not want because then that still money in Verizon‘s pocket and not mine. I was told that I would be direct deposited the 550 back and I would have to wait 5 to 10 business days., waited for that time. And never got the money deposited so I called Verizon back and come to find out they hadn’t even processed the refund.!! so they put in another expedited for the refund and told me it would be another 5 to 10 business days waiting and still never received a check. Called Verizon back again and yet again, come to find out the ticket had been kicked out of their system or canceled so then I had to restart the refund process again. Now they are telling me that it’s been expedited for refund once again and then I should receive it within 3 to 4 days and if not for me to call back again.!! we lied to from the start and the entire company has been nothing but lies. we switched from US cellular and US cellular was worse than Verizon but this is no way that you treat customers nor is this how you keep customers! I do not recommend Verizon at all!
• November 2023 by Jesse Thorpe
  The employees don't know the current deals or products they are selling. They always pressure you to upgrade. The person I spoke to said they could only tell me the deals once I paid my phone off. None of the good deals are for active customers.
• November 2023 by Jack Doyle
  We've been VZW customers for many years. We got a promotion offer for up to $800 for turning in our phones towards new ones. Great deal, right?It's a kid-free night, so we decided to go to the store. We were the only customers in there, and there were about a dozen VZW employees.The employee that we started to speak with immediately notified us that we probably wouldn't get $800, but he'd look into what we get.I inquired about price-matching their own website, but he told me that they don't do that because he has to get paid. That makes perfect sense, because we all know that while he gets paid, building and maintaining a website, with all of its back-end infrastructure, costs nothing, and paying the people who build and maintain the website, and all of its back-end infrastructure costs nothing. Only this lazy, rude employee at the VZW store comes with any costs.Despite the employee encouraging us to do our transaction online, rather than through him, we provided our number to the employee, but then he refused to talk with us about the account because my wife and I had gotten married a few months ago, and her name was different on her ID than on VZW's account. My ID wasn't accepted, either, because it's not common knowledge that Jack is a nickname for John.For what it's worth, when you change your name in Virginia (or even your address), you are not required to get an updated driver's license.Long story short--we were refused service, so we left and thirty-five minutes later we were AT&T customers. Our bill was reduced with AT&T by ~$25/month, and we were able to get the Pixel 8 Pro out the door for $1.67 each.I spent HOURS the next day trying to call someone at Verizon who was interested in hearing my feedback, but alas, it's impossible to reach the store directly, as the direct number customer service gives you goes right back to customer service.I've learned a few things about Verizon in the last twenty-four hours:1. Verizon does not care whether you are their customer or if you leave to go somewhere else.2. Verizon employees have no problem being rude, or even indifferent, because they know there is no accountability because it's impossible for you to complain to anyone about your experience with them.3. Verizon employees have no problem encouraging customers to use automated systems for their transactions, which could ultimately encourage Verizon to replace the employees completely, and I won't feel sorry for those Verizon employees at all. It seems like this is exactly what they want.
• September 2023 by Charlie Park
  Me and my wife went to this verizon store to upgrade our phones. I saw two employees helping other customers and I saw two at the back talking so im assume they were busy so me and my wife went look at the phones while awaiting on Verizon employees to come talk to us. I saw other customer coming in, and they acknowledged that person, and they started to help him when I was there before he did. Then one of employee finally acknowledged us, so he asked how they could help, so I told him I came to do an upgrade, so he asked for my number and added to the wait list. The funny thing is another customer came in the verizon employee did not even put him on the wait list and started to help him. Me and my wife left the store because we were not going to wait. I won't be coming back to this store. I will take my business somewhere else.
• July 2023 by Denise Edwards
  I upgraded my phone with Verizon online and decided to take my old phone to trade in at this location. This was my first ever experience in a Verizon store, so I wasn't quite sure what to expect. When I walked in, all of the associates were with customers. It took about five minutes before someone greeted me. I was eventually told someone would be with me in a moment. A "moment" turned out to be about 15 minutes, but to be fair, I happened to visit the store at a busy time. When it was my turn, the process was quick and easy to trade in my phone. I received the full credit and it immediately showed up in my account, so I left happy. The one thing that would improve the in-store experience would be for someone to acknowledge customers as they enter the store or provide some sort of check-in system at the entrance so customers get an idea of how long they'll have to wait.