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February 2024 by danny mendoza
Francis! This gentleman made my time worth waiting worth it. He was working alone, helping 2 elder ladies patiently. Then proceeded to help me patiently, answering all my questions and going beyond researching to save money in my pocket. Decided to wait a couple bills before upgrading and hooking up my mom with a new phone for her upgrade. Francis, had a great attitude through it all.
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December 2023 by Janice Shanton
Sunshine is usually the rep. I deal with and she has always been knowledgeable and pleasant.
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December 2023 by Nena Middleton
Elliot helped me with purchasing a new phone. Very nice, personable, easy to talk to. Didn't feel pressured to buy what I didn't want or needed. Over all great experience.
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September 2023 by Savannah DuBarry
Elliot is a prize. Only one working…got everything done without breaking a sweat. Helped multiple clients (basically) all at once effectively. Why only one employee in the store with a new iphone drop? Left with what I wanted. Excellent customer service skills despite being spread more than thin.
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September 2023 by Pamela Jones
I wanted to set up my new phone and move my service from another provider. Even simple requests like this seemed complicated to me.My representative explained as he guided me and he knew other things to try, to reach the goal. I am very pleased and will readily seek his help in the future again as I make use of more features
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September 2023 by andrew aiken
Everyone at the store was very helpful in getting my new phone set up. Everyone was very nice!!
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September 2023 by Reid Vass
Elliott challenged the establishment in my favor. They were wrong in their interpretation of the offered “deal” and he fought hard for me as a customer
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August 2023 by Patty Webb
Francis was informative, professional, answered questions at my level by explaining terms and policies, looked at my phone for updates to insure it was current. He explained differences in the new models if I was seriously considering upgrading.Terrific experience at a Verizon store - thank you, Francis!
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July 2023 by Juli Williams
This store on Old Forest Rd in Lynchburg is highly recommended. Sunshine, Representative is professional, knowledgeable and patient. Great customer service.
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July 2023 by Ann Rochon
Elliott was very personable and very pleasant to work with. Elliott took time to get my personal information updated in the system and handled my purchase. Then Elliott introduced a new audio scan and I did try it out. I got some instant feedback and I checked out the cost and took a brochure. I want to consider the hearing aids in the future. Overall, great experience.
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July 2023 by Pamela Mcalpine
Sunshine helped me navigate the purchase of my phone and reviewed best offers with patience and expertise. She also corrected a glitch after I received my new device. Thank you!
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June 2023 by Linda Ferrell
Frances,thank you for your most wonderful and kind service. From a satisfied customer, I appreciate you! Thank you for your help with my Verizon purchase.Best Regards,Linda Ferrell
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June 2023 by Deborah Tweedy
Great experience! Sunshine was so helpful and professional, plus friendly and personable!
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March 2023 by Nathan Ellis
My wife and I went in here last week, and let me tell you, it was one of the few good experiences we’ve ever had when shopping for a new phone and getting a new contract. And all the credit goes to the sales person we worked with, Sunshine. What a perfect name for her, because Sunshine certainly is a ray of sunshine! I normally go into a big purchase situation with my guard up, always trying to discern between good advice and ulterior motives. I still did this this time, but I soon realized we were in good hands. While I went through all of the questions about possible discounts, deals, and other ways to cut down the monthly bill, she sat there patiently, answering all of our questions and working with us wherever she could. And believe me, she knows her stuff and will do anything she can as long as you ask the right questions. I know I must have come off a little snarky at times but her patience and understanding was unwavering, even as the pressure of waiting customers mounted. My wife and I walked out of there with new phones with the same number and I’m confident we got the best value for our money we could have possibly gotten. Thank you so much for your time and understanding, Sunshine! You are certainly a great asset to Verizon!
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March 2023 by Christopher Webb
I went in without an appointment to get a cracked screen saver replaced, and it took no time at all. Very pleased.
