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October 2024 by Angela Eanes
Spent 8000 on car and still having troubles out of it and yall won't do anything without me paying another 160 to do another diagnostic on it.
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October 2024 by George McDaniel
Excellent service
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October 2024 by Monie H
Would not recommend purchasing a vehicle through the Terry Clearance Center. Deceitful - both in the purchase of a vehicle and a warranty. AVOID the $3,000 warranty at all cost - it won't cover anything that is wrong with the car. If you chose to purchase a vehicle there, good luck!
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October 2024 by Joe Horrell
Customer service is excellent.
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July 2024 by Skylar Ondrick
Terry Volkswagen has been helpful with my last two purchases of a VW. My first atlas was wonderful and when I decided to downsize CJ was amazing to work with! He moved mountains to help me get into my new VW Taos! He was knowledgeable, showed me multiple vehicles to help me decide what I wanted, and was overall a great person to work with! Since my purchase I have recommended terry to friends and husband specifically to work with CJ.
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July 2024 by F. Knowles
After purchasing a used VW Passat, I decided it was best to bring it here touché looked at. Amanda was very helpful and knowledgeable. The service department went above and beyond to address my concerns and made sure that my vehicle was safe before leaving.
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July 2024 by john nollette
If I could give this place 0 stars I would. I will preface my review by saying that the only reason I can entertain giving a single star is because my interaction with the salesman has always been pleasant. The service department on the other hand is another story. In my three years coming to this dealership - mostly for servicing - my interactions with the service department have been mediocre at best. Over the three years I’ve been in Lynchburg, my interactions with any staff at this dealership have become increasingly worse. Every time I’ve arrived, even with an appointment, I’m either not greeted at all, or I’m greeted with a scowl and a standoffish attitude. Amber, the czar who runs the service department, has consistently been rude and dismissive. On one occasion, I was told by the service advisors that I wouldn’t understand a simple warranty form (despite the fact that I’m a lawyer who has taken extensive courses in contracts). This dealership will constantly try to shake you down for money (and will make you feel guilty when you don’t indulge) despite the fact that they can’t even give a loaner car when requesting that you provide them a bailment of more than a week to fix a single day repair. If you can do it, I recommend taking your car to the Volkswagen in Charlottesville, or anywhere else for that matter. The VW in Charlottesville is a real dealership that treats you like a real customer. Terry VW is nothing more than a glorified chop shop. Save your money, your time, and your energy. I, personally, will never be returning to this dealership and I’ll make sure I keep everyone I can from giving them any business either.
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July 2024 by Joe King
Terry Volkeswagen is definitely one of the best dealerships i've been to. Very polite staff and got my car done quickly with everything done perfectly. I would highly recommend their business for any car repairs!
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May 2024 by Ed Rooney
14 year experience with the dealership, it has always been positive.
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May 2024 by Alex C
Staff's attitude, responsiveness, and speed of service.
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May 2024 by Caitlin Bell
This is the place I will be using from now on for maintenance/inspections. They let me come in on a Saturday with no appointment on such a short notice and were extremely accommodating. The guy who checked me in was extremely friendly and helpful. They have a huge waiting area with comfortable seating which made the wait better (only had to wait because I was a walk in which they made me aware of when I called). I highly recommend them!!
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May 2024 by Mark Strosnider
Great folks to work with, both in sales and service. Just bought my 4th vehicle from Terry VW and my daughter is now working with them!
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May 2024 by Gary Burns
I bought a used car from Terry VW around 2016, leased a few Atlas in 2020 and this purchase last week. Terry VW provides an exceptional customer experience.
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May 2024 by Stacie Endicott
A message is sent out detailing the issues found and the cost to fix each issue. You may choose to accept/decline services. Offer complimentary transportation home to wait while vehicle is at the shop to be inspected. I was able to call and speak with the service technician immediately with questions about different services vehicle needed. Very friendly and courteous staff.
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May 2024 by Jack Orlan
Friendly and transparent in business dealings. Really great experience dealing with them.