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September 2023 by Tracey Stump
James, Retail Manager, and staff went above and beyond to help meet our cellular needs. They got us set up on the best family plan and phones to help us save money. They were patient, professional, and beyond friendly!! Thank you again for everything!
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September 2023 by Blake Bryant
Best phone service around upgraded phones and service and got two apple watch'sIf you need help with T-Mobile best store to go to better then calling T-Mobile
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September 2023 by Caitlin Dalton
Geneva was EXCEPTIONAL!!!!Very attentive, polite and patient with us. Helped us get a whole new family plan with Internet and helped us hook up all of our devices, and made sure everything was working properly before we left, unlike other phone carrier services. She was a true joy to be around! She saved us so much money and helped with all of our technological issues, which were many! I would definitely recommend this location and dealing with her personally. The manager was also great, but I don’t know his name.
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September 2023 by Penny Trupe
I had a great experience here! I was bringing over 3 existing lines and adding a 4th and Alex was able to help me get everything setup. The transition was seamless and the manager was friendly and helped answer all my questions. My service since then has been fantastic at a reasonable price. I'm able to use my mobile hotspot as needed, and I haven't been to a place without cell coverage yet. Definitely recommend.
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September 2023 by Julia Hartman-Douglass
all the dear People that work at the Wards Rd. Lynchburg, VA T Mobile are Top of the Line, Everyone that comes into there Store are Greeted so kindly and waited on very professionally, they seem to go above and beyond and work with Everyone to take care of their needs and waits, thank you T Mobile Store, Wards Rd. Lynchburg, VA, thank you very much.
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September 2023 by Troy molter
I just want to say that im highly grateful for the high speed internet at a great price, ive had 0 problems with my internet since getting it 2 months ago, download speeds are amazing for gaming & gaming online is amazing too, everything on this internet is lightning fast, if you giving second thoughts on switching your internet dont all the negative things posted about this internet is false, thank you team mobile ??
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July 2023 by Hollie Jenkins
Went in to ask three questions, and they couldn’t answer any of them. Had to explain their own JUMP policy to them. Go to Madison Heights location instead…much better!
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June 2023 by Tammy Hall
T Mobile cheated me out of $140!!! I was told that I would be refunded all of my money if T Mobile didn't work at my house...it did not work and when I returned the phones it cost me a $140 restocking fee (the salesman told me the phone would never be used again) and when I called to speak to a manager, a lady said she would get me James' schedule but she didn't come back to me with that information. I tried calling the store 14 times and no one would answer my call. Bad business T Mobile....
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March 2023 by Jeremiah Harris
Going to a cell phone store is never fun or timely but these folks have got it going on at this store. Associate Russell and store manager James were so much help and got me in and out quickly. Highly recommend this store and those gentlemen will take care of you.
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October 2022 by VVhite Iverson
Came in last week to purchase an item , associate by the Name of Destiné was extremely helpful soon as I stepped in the door. She went through the product with me and explained the differences between the new gen and the old ones. Answered any question I had and got me in and out in a timely manner. Very pleased with the service and anytime I come in I will be asking for Destiné . She’s very sweet and knows her stuff! Thankyou so much for your help
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August 2022 by Lar Weyandt
5 star! I wish the Colorado locations had customer service and technical knowledge to give superb service like this location. Crystal was extremely nice respectful and very knowledgeable for a seamless phone transfer.
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August 2022 by Kim Massie
Crystal did a wonderful job from start to finish and went above and beyond with finding the perfect phone for me. I will ask for Crystal if and when I come back to this location.
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July 2022 by Ivan Nekrasov
T-Mobile store in Lynchburg, VA (Wards road) - is an excellent store. Our whole family of five came in to switch from another provider while visiting our son who recently graduated from a university in the area. Crystal Pitman did an amazing job while she patiently helped us to switch all the lines, transfer all the data, provide old phone trade-in credits and explain how the promotions work. Crystal provided top notch service! Her manager,Steve also did a great job.
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July 2022 by London Prough
We went in today to speak to someone about our Apple care - we had an associate named Alex who was so obviously rude from the very beginning. I genuinely thought he was trying to be funny because he was so rude… he did not answer any questions we had, kept repeating himself when prompted with another question… then continually kept saying we would have to go to Best Buy that they could do nothing for us. The manager wasn’t much help either - she just said she would talk to him. Go to the one on Old Forest.
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July 2022 by Rae Clive
I came to this store after multiple visits to other locations in town with horrible experiences and I can't believe I didn't just come here first! The staff was super friendly and I got everything fixed I needed and even ended up with a free tablet for my son! I'd recommend this store to anyone and everyone!!
