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March 2024 by Sky Pacot
Update..... changing ro 1 star. don't think this is on the technician. Internet crapped out again after they left Saturday later in the evening with 10 people here to watch basketball. Couldn't even read scores or anything on the screen the entire weekend. Two new technicians came out today and ran a new line from the radio to the Box saying everything was fine when they left. Guess what? Still sucks! Not once have offered a credit for the terrible service offered over the last 2 years. It's been a constant struggle and when I call in there's always a different excuse or Reason from the text on the phone. Fiber is bound to kill business for this company in Amherst County.Ernie and Josh came out for a service call. They arrived at the early side of the range we're very quick and efficient. Also seems very knowledgeable and so far my speeds are better than they've been. Definitely hope if I need service these guys come back. Anybody gets a service call you'll be lucky if they are sent
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March 2024 by Adel cruz
Very Knowledgeable in the system that they provide. Miguel and Byron went above and beyond expectations, individuals were very respectful and hard working. I would recommend them to anyone.
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March 2024 by Mallory
We have had Seiontec Infinasky internet for years at our house, we love the service and their customer service is amazing! Ariane in the office helped my husband and I get set up with the new fiber and was very pleasant and tentative to our needs. I recommend for anyone in my area!
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March 2024 by Donna I GMCc
I spoke with Colby because I was having some issues and he helped me resolve the problems I was having and walked me through everything step by step! He was very helpful! Thanks Colby!
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March 2024 by Laura Symons
Service has improved so much! I was able to get great help from Colby and the issue was resolved quickly. I'm so glad the company is catching up with itself after the growth spurt.
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December 2023 by Kuhn M
Earnie came out in the rain and got our WiFi back up and running. Great job !
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December 2023 by Jim Barto
Had the internet upgrade installed today. Josh and Ernie did a great job getting me connected and fairly quickly. My download and upload speeds have multiplied dramatically! Good job!!!
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December 2023 by Randall Widdifield
Josh and Ernest were great guys did a great job speedily and very knowledgeable and respectful left my property the way it was before they came very happy with my install they definitely went the extra mile will be definitely calling Josh and earnest back for future business
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December 2023 by Jessica Lyons
Josh and Ernie came out and did a great job getting us back online! Super nice and personable and answered all our questions. Fast and easy service.
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October 2023 by jamieadams64
Jake came and installed our internet and he was amazing! He knew his stuff and made sure he answered all of our questions, he got us a really good signal too! My speeds have been consistent since install and we love the service!
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October 2023 by Pat L Christian
My extender router broke. It disconnected from my network & set its own user & password to something different than what I had it set to. MarQuise & Eric walked me through how to set up my router again by text message, helping me every step of the way. Sad to say 30 minutes after they helped me it disconnected & reset itself again. They thought this might happen as the former behavior was indicative of being broken they told me. They followed up the next day to see if it was working. I told them it did it again. They told me it needed to be replaced & set up a service call for me. They really took ownership of resolving my issue & did a great job. Now I’m waiting for the field tech to replace the device and set it up. Much thanks to MarQuise & Eric!
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September 2023 by Jacob Encarnacion
Today I had the pleasure of receiving a service call from the team of Josh and Ernest (Ernie). Upon arrival, they were off-the-bat great people with amazing personalities; they even shared common interests as normal people in today's world after just a brief session of small talk. Additionally, they were immediately able to tell what was wrong with my service, what to do to fix it, and were able to perform those actions with ease. Overall, it was a quick and easy experience with getting my service back online and would definitely look forward to requesting Josh and Ernie for any future issues and recommend everyone do the same.
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September 2023 by LaShonna Ross
For the past few weeks we have had spotty service. Today Ernie and Josh showed up and got us back on track. They quickly figured out what the problem was and corrected it. They were both professional, polite and made sure things were working properly before they left. Their customer service was 5 star!!!
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September 2023 by Kaylie Silby
Josh and Ernest were awesome techs! Great experience with installation. Got us set up in a matter of about two hours. Great conversation and answered all questions. Very funny and personable guys to deal with!
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August 2023 by Mark Gardner
We had a great experience with the technicians who came from Seiontec systems company to restore our internet! Jake and Todd were absolutely terrific! Very professional, quick and efficient! They seemed to work very well together! They explained everything to us in a way that we could understand! He answered all our questions. They ran multiple tests to ensure everything was working properly.