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October 2024 by Jada Summers
Always sweet, quick, and beyond helpful!
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July 2024 by Jongoh Lim
Had my tires replaced today. No issues with replacement however issues with staff.
Person before me didn’t have an appointment for a tire change and when staff told him he had to have an appointment, he threw a fit so they gave him a same day appointment. Mind you that scheduled appointments were a week+ out. I had scheduled a week prior and after the person before me paid and left, I went ip to the register and paid for my replacement/gave my keys. Afterwards, I noticed the total value was significantly different from my initial order so when they called me to tell me my car is ready, I asked to look over the receipt and noticed they charged me for 5 tires. The charge was remedied however I asked if the person before me who didn’t have an appointment received his tire change already and staff told me he already did and left
So essentially they overcharged me for a tire replacement that would have gone unnoticed if I did not double check the charge and second they took someone who did not have an appointment before me, delaying my replacement.
I do not recommend Sam’s Tire unless you are looking to waste your time. I will consider not renewing my membership for this year.
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July 2023 by Lisa Boynton
We went for a slow leak in one tire and we’re told all four needed to be replaced. We ordered them and never heard when they arrived until we called for a status. We scheduled an appt and they couldn’t replace them because of a lug nut. They wanted us to go to another tire establishment for the lug nut and then come back. No thanks!
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May 2023 by Kathy Parslow
The worst ever bouquet delivered for this Mother’s Day! ?. Bouquet was filled with mold, flowers some slimy, roses open with loose petals, just a HORRIBLE experience! Buyers beware!!
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May 2023 by Katherine P.
I received a delivery of flowers for Mother's Day that were horrible quality!! My adult children couldn't be with me so sent what they hoped to be a cheerful arrangement, the roses and carnations we're opened with petals falling off the roses, with no scent whatsoever but worst of all these jumbo Gerbera daisies were slimy and moldy and rotted off the stems placed in plastic straws. the whole bouquet was filled with moldy leaves at the center which sent me into an acute asthma attack! Even the Eucalyptus was moldy and little bugs came out. Love that my children cared but to Sam's floral, you have RUINED my holiday weekend. Buyer Beware!!! what a waste of money.
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February 2023 by Russell V.
Don't like the two tier system, poor and rich card levels, the rich get to get in 2 hours earlier than the poor, when i'm out running around buying things, I can't buy it here, have to wait till ten, I like to do my shopping early without the crowds, at 10 it is already crowded. I started out with a business account, use to get in early, then they changed business people to the poorer class. An then you have to put up with the card nazi's at the door, never felt welcome there. Then there is the pickup fee no matter how much you buy, where other stores is free over $35 purchase. No wonder they are closing down sam's clubs around the country. They just don't understand customer service at all.
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November 2022 by Michael James Fox
The lady at the Cafe was a complete b**** to my disabled wife. We both work in food service and know how difficult customers can be so we always treat service workers with respect but this lady was jumping down my wife's throat for no reason and being very short with her despite my wife just kindly ordering her food. If she was one of my employee's (I am a general manager of a fast food chain) this lady would be written up and no longer working the register. We will no longer be shopping at the Cafe at the Lynchburg VA location.
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November 2022 by Jonathan Giles
Probably the most unorganized and ill run institution to purchase and have tires installed. Tires were ordered in the first week of October and an appointment was made to have the installation five days after they arrived at the club. After waiting an hour and a half, I was told the tires were “misplaced.” The tire center manager refunded the installation charge and said he’d call when the tires he reordered had arrived. After a week, I had no call, but the tires were received (I called to double check). I was told to, “just drop by and we’ll get it done.” Well, just dropping by has taken nearly three hours when I was told to expect two. Customer service is sorely lacking and the customer is blamed for errors made by employees. Beware! Tires are a good price but sometimes they don’t exist or you have to wait an eternity to have them installed.
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November 2022 by Alexa Schroeder
Horrible customer service from beginning to end.
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August 2022 by Gabe P.
This Sam's is definitely on the smaller side. While in Lynchburg, we came here to pick up a few items. It was pretty easy to get in and out of. I appreciate Sam's for purchasing certain items. Some items just don't make sense to get from here. I was pleased with this visit. I'm sure we will come here again to reload the next time we're in town.
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August 2022 by Alexa Ast
Horrible customer service from beginning to end.
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March 2022 by Samantha Carter
No one answers when you call the store. Protein shakes purchased yesterday are all spoiled.
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January 2022 by Meghan C.
We were visiting Lynchburg and about to head out when we noticed our tire was dead flat. We stopped by sams club to get the tire fixed and we had our two elderly small pups with us. They wouldn't let them stay in the car while they looked at the tire (which other sams clubs have allowed in a pinch) and then when I tried to take them inside on a leash Tasha wouldn't let me even go in to the tire dept to wait with them. They are service dogs and I have the credentials but of course not on me because none of this was expected. I would normally be fine outside except this morning it was in the teens with the wind chill!! They didn't seem to care. Tasha was kinda rude about the whole thing. I was so upset and the only nice person was Susan who was doing the carts. She talked to someone else and they finally allowed me in out of the freezing cold with the dogs but after quite a bit of an ordeal that didn't need to happen. Where's the compassion?! It's not like we planned on this and still brought our dogs, it was obviously an emergency stop. Would not recommend this place if you're looking for good customer service!
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November 2021 by Kim C.
At first I liked Sam's however the other day I witnessed first hand something pathetic. A woman was going to purchase 3 jars of cheese dip, on the shelves were two prices $8.98 and $7.98 - she photographed it, checked the UPCs of many jars, everything was exact. She then went to an store assistant (don't know this women's title but she was standing in front toward the registers. This woman checked on her phone the price needless to say she gave the woman the higher price. The first time I ever saw a store give the higher price vs. the lower price when it was the stores fault/error. I spoke with her briefly afterwards, she said "I am getting rid of my Sams credit card and not shopping here anymore, prices are going up everywhere and you can't tell me for he sake of good customer relations they couldn't give her the lower price ($1). She placed the product back on the shelf and left a basket filled to the brim and over and walked out. The assistant manager was white, brown should length hair, young, and not once smiled. I think flooding the internet with reviews will put a pin in their ass. Pathetic Sams Club is now on the "Screw Consumers List".
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September 2021 by Nathan Jaworski
Cheap tires, although last time they forgot a wheel weight on one of my tires. I don't care for the fact that you have to order the tires, then schedule an appointment. Lengthy process!
