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March 2024 by Robert stephens
In Lynchburg, Virginia, I bring my car to Apple Ford for quality service and have always pleased by their work‼️
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January 2024 by DNE PRODUCTIONS
Couldn't get any help... finally found a dealership that would help and purchased from them.
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September 2023 by charles kessler
Just had a 2nd key made still took a hr? I realize it has to be programed but shouldn't take a hr to do.
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May 2023 by Danielle Porter
Love it here! The ladies at the front are always nice even when I ask them a thousand questions. Great service from the mechanic quick, fast and great at what they do!
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May 2023 by Jeff B.
Took our Escape in for an oil change and to replace the wiper blades. While replacing the wiper blades they let the wiper blade arm without the blade slam back into the windshield. Cracks didn't show up until the next day. They REFUSED to pay for replacement of the windshield. $1000.00 if we didn't have insurance. Needless to say we won't be servicing or purchasing any more vehicles from this dealership.This is a follow up to Apple Ford's responce on my review on Google on how a rock somehow lifted the wiperblade and then broke the glass. The Safelite company stated that they see this all the time from individuals who have their blades changed at Advance Auto or Auto Zone. Both of these companies pay for their mistake.
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September 2022 by Trevor W.
2 stars is too many. They don't really listen to the customers and do what you ask. I had my transmission fixed to the tune of $1,500 and a year later it's doing the same thing. Their prices are high. I once stood and waited for a guy to finish vaping in the Quicklane building and then when I picked up my car he didn't do what I had asked. I asked him to check the rotors and when I picked it up he told me they didn't need to be checked that based on his experience they were worn out. I bought a battery, very expensive, but I wanted the Motorcraft battery for my Ford. Almost immediately it was malfunctioning. I went back and they told me that the battery was functioning according to "acceptable specifications". Two other garages and advance Auto told me that it was getting ready to fail. I went back and after much consternation and arguing got it finally replaced. It's just not a good place to take your car. Several years ago they were pretty good, I'm not sure what happened, usually when a business falls off like this it is bad management. I won't go back.
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July 2022 by Miriam Valenzuela
I've been using Quick Lane At Apple Ford for over 2 years. Wade, Coty, and special Dereck are the best.I highly recommend Dereck Brooks is a man with integrity, he's very knowledgeable, trustworthy, fair, and clear. He has experience in many makes. Always very professional, very helpful and always give us an excellent service. Again Highly recommend it without reservation!
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July 2022 by Cece D.
We needed a new-to-us car after our previous one was totaled in a car accident. While looking at the cars one evening after hours, we were approached by Mr. Melvin Harvey. He gave us his card and said to give him a call if he could be of assistance. A couple of days later, we came by and he worked with us, got us the car we wanted and an excellent monthly payment. Stellar customer service. This is the third car that we've gotten from Apple Ford. As always, excellent customer service.
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May 2022 by Connie T.
So far Apple Ford has been able to meet my needs. Each time I call it seems as though they just have to make it known how short they are of mechanic's or technicians. We settle on a date and we are done. They are friendly, precise and Quick Lane doesn't take American Express.
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April 2022 by Eric P.
apple ford needs to go out of business. i had my car towed there almost a month ago and i just got it back friday. i drove it to my job interview. i was about to try driving it home but it started overheating so i pulled into a parking lot and had my friend call them to have them tow it back to the shop. i called them yesterday to try and get an update on my car but the lady said they'd call me tomorrow (they said this yesterday) but i called them earlier today and the lady said the technicians were all at lunch and that she couldn't (or wouldn't at any rate) give me an estimated tome of when i could get my car. i will never ever do business with apple ford or any ford dealership. and that's the bottom line because i said so.
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January 2022 by William Fritzler
Friendly service and look forward to working with them in the future.
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October 2021 by Jeffery Howard
Customer service is always friendly and they do their best to work with you. It is best to call and schedule an appointment at least a week before you need it. Since Covid walk ins have been very difficult. This is the only place in Lynchburg that I trust to do maintenance on my F-150 and they have not let me down yet.
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August 2021 by James M.
I want to add to my other review about Jane Cruise. She is like a 10 year old girl that want's ever thing her way. I went to other shops today looking for a job and told what happen. All of them said what is wrong with her. She should have let me move the table. They said that was uncalled for. And was uncalled for to take the cart away from me. One of them said she was being a big baby about all of that. One said she must been drop on he head as a baby. Another one said she do's not know what she is doing. Jane is not the on that works in the shop the techs are. She needs to stay in her office and do paper work. Not giving techs hard time about were there tool boxes are, and were they put tables at. Grow up Jane Cruise and stop being so detestable · horrible · horrid · unpleasant · awful · nasty · disagreeable · despicable · objectionable · insufferable · revolting · rotten · loathsome · abhorrent · to people. GOD IS WATCHING YOU EVER DAY.
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July 2021 by Rita Mays
Very slow service ! Had a 1 o'clock appointment never took vehicle back until 2:15 finally got done around 3:45
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July 2021 by mae Blanks
Great experience ! Quickly taken care of by very courteous staff .
