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November 2023 by Kate Goodman
It’s nice to feel that the advice you receive is honest. I appreciated being able to make an appointment online, the store was a clean and comfortable place to wait, and there wasn’t any attempt to sell me more than I needed. I’ll come back for future needs.
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November 2023 by orlando Jacobs
Damaged my tires last night e route back to Charlotte and had to stay another night was recommended by the hotel staff got two great tires less than 350.00 elli was a total treat to chat with an hour later and back on my wayDefinitely changed my perspective in people in Lynchburg va
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November 2023 by Yolanda Miller
I would like to immensely thank Mr. Leach and his staff for the exceptional service rendered to me on my vehicle! He and his employees are very kind and professional, and they resolved the issues pertaining to my SUV in a corrective and timely fashion. Thanks for all that you! Keep up the outstanding work!
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November 2023 by Super Daddio
We've had 3 flat tires in 2 months. They've been great each time we've had to come in. The staff are always very friendly and courteous. Larry and Ellie got us in and out quickly on a Sunday morning. Definitely recommend.
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November 2023 by Marco Spencer
I get my tires rotated at NTB every 6mos. I take my rims off and have my regular stock tires put on for the winter months, because road salt and Chrome wheels don't mix. Larry and the rest of the NTB crew had me in and out after than any of the other times I've been getting it done. It took less than an hour. Great service as always. Thanks to the entire team. I'll be seeing you again in April. EXCELLENT JOB
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October 2023 by John & Sarah Hodnett
Excellent service all around. Made the appt late the night before online and they were ready to serve me exactly at the time requested. Impressed with the immediate availability. Staff was knowledgeable and kept me updated as I waited. Very quick service. Also, impressed by the honesty they showed as I had said yes to an alignment but after they looked they said we didn't need one which saved us money.We would definitely use them again!
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October 2023 by Lee Just made it
We got their number from Texas tires 52 this Sunday when we had an emergency tire replaced. They were able to get us in quick in the morning and got the tire changed within 30min of getting the car in the garage.They were all very friendly and helpful and had the tire I needed in stock.Looked everywhere for a place open Sunday and it was Texas tire and NTB and both people were very helpful.Now to drive back to TN!Thanks :)
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October 2023 by Claudio Otero
Friendly and great customer service. Mechanics explained problems well and made sure to describe everything they would be doing with my car. I have been here multiple times and have always had a great experience.
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October 2023 by Jordan Wells
The quality of work done has always been on spot, honest, and completed very quickly. My 3 star reduction is for customer service. The first incident I came in and advised exactly what I needed, and one of the reps, older gentleman, challenged my reasoning based on “who told me”, that they will let me know, and that some friend doesn’t know better. The owner of the vehicle is a mechanic 25+ years, the way it came across was extremely disrespectful. Nevertheless when they completed the work he did not charge me the assessment since it was accurate, thus no complaint written. However, today I called and asked when their next appointment would be for an inspection; I was told “there’s nothing today, it would be 6 cars in front of you”. All good, so I asked again, “when is the next appointment available” which the rep abruptly repeated, “well there’s nothing today”…I’m fine to take my cash and car elsewhere but I really do think the quality of work is great, but customer service is poor.**UPDATE: while I had my inspection completed elsewhere I returned for an oil change. The lady at the front desk and the mechanic that did the oil change were SO kind! Updated to 4 stars per contact from business and experience.
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October 2023 by latasha solomon
Exceptional service.I encountered a flat on a recent road trip hundreds of miles away from home, and these guys got me right!! The staff was friendly, the lobby was clean and inviting, and most importantly, they were able to replace my tire in no time!
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September 2023 by Michael davis
Place is slow heard one guy being what I thought was rude and unhelpful to a little old lady
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September 2023 by clarnetta tarpley
I had an appointment for an oil change, and it was an hour and thirty minutes before I left. Two months ago I took one of my cars and it cost $37. This time, it was $57!!!! I'm not going back!! The lady at the desk was extremely rude as well.
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August 2023 by Gabe P.
Victor and his team took care of me in a dire situation! It was a late Saturday afternoon and I needed to get a new tire. The shop in general was quite busy but I didn't have too bad of a wait.The waiting area wasn't separate. However, it has comfortable chairs and also has a television. I really appreciate the fast and friendly service I received. Price point was reasonable for a brand new tire.
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August 2023 by christine piercy
If I could give them a negative point I would. The older guy with the gray hair was one of the rudest people I have ever met. He talks horribly to the staff and he was absolutely terrible to my daughter and I. Nasty attitude, dismissive, arrogant and disrespectful. We took our business elsewhere. He gives NTB a bad name!
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August 2023 by Theresa Frame
They are changing their name and wanted to over charge me. The manager made it right. Have to watch pricing from what you are quoted to what you are charged
