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November 2023 by Eric Richards
Everything was fine with the rental. From picking the vehicle up to returning it.
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November 2023 by Adam O.
My girlfriend and I had a run-in with a deer and totaled our vehicle while en route to a wedding in Charlottesville. We went to Lynchburg National as a last resort to get a vehicle that would transport us to our wedding destination and Nate went above and beyond to help us get a car when none were available! We greatly appreciate Nate's professionalism and for showing how much he cared for us by helping us out!
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June 2023 by Emily Bullard Mahan
Hit a deer. Late night. Very rural area. Switched to rental at this nearby Lynchburg Airport location. Very helpful and empathetic agent made it possible for me to continue my out-of-town travel. No waiting in line going or coming. No hidden charges. And get this: I was referred to National by two of their competitors.
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June 2023 by Googl
The guy with the long beard is 100% professional & helpful. Can't say that for NONE of the other guys. I been a member since 2016 and I rental multiple cars a month. After my experience today, I'm buying my own car asap
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December 2022 by Leslie Lopez
AVOID!!!!! I’m executive and this is the worse location ever.CAR HAD A TERRIBLE SMELL. IT WAS DIRTY. EVN THOUGH TANK WAS NOT FULL WHEN I PICKED IT UP AND MADE THEM MAKE A NOTE, I WAS CHARGED FOR THE FULL TANK. ALSO THEY DIDNT HAVE A CAR FOR ME EVEN THOUGH I HAD A RESERVATION.
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December 2022 by Shannon Breeding
I have executive status and showed up to pick up my rental. I was charged $400 deposit on a corporate rental and the Camry smelled so bad that I could not take it. I asked for a different vehicle and I was told they didnt have one. I asked for an upgrade and they told me I didnt have enough rentals even with executive status. I have rented countless vehicles form here in the past with no issues. New staff has no clue. Left without a car. Stay away!
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December 2022 by Dr. Michael Nichols
As I came to post this review I realized not only am I not the only one, my issue happens regularly. Read all the one and two star reviews. That is all.
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November 2022 by Mark Edwards
Scammer alert! I returned my car full on gas and they charged me $3. The gas station was 2 miles from the airport and there were no gas pumps on airport property that I could see, so they had to drive off-airport to run some extra miles that I didn't pay for. I was also told they only had an SUV, but when I went out to the lot, there were 2 cars (I had reserved compact). Avoid this scammers!
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July 2022 by Ashley Justice
STAY AWAY!! If I could give zero stars, I would. We booked through National for a large SUV. When calling the day before to confirm, we were informed that they had no vehicle to "meet our needs." They made no attempts to provide a solution, or even provide assistance, such as looking at other nearby locations. They were aware that the vehicle we rented would be hard to locate and the representative flatly said "Sorry." The frustrating part of this issue is that prior to renting the vehicle, I contacted the location and asked if they had a vehicle that would suit our needs. The representative stated that they had 2 that would suit our needs and, in detail, described the seating arrangements of both. After learning that they had canceled our reservation without even telling us, (they claimed they did not have my phone number or email, despite that I received email confirmation), I asked to speak to management. I was told they would contact me that day, but it's been 3 days and I have not heard from anyone. PLEASE STAY AWAY FROM THIS LOCATION!!! I have contacted National corporate and have filed a formal complaint against this location, as I was advised by the corporate customer service representative.
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May 2022 by Maureen H.
I would have to agree with the customer service lacking. Car was only half full. Never received an email with my rental agreement. When I return my guess is they will expect a full tank of gas as without the agreement I can't prove it wasn't full. Called and requested the agreement be emailed their answer is "I am sorry I can't do that but you can come pick it up". Really!! Check the app they said. I did that but no where does it show the mileage out and the gas level. Shame shame.
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April 2022 by linh han
only if I can give them a zero star. I had long term rent with them and they require me to switch out the car for maintenance ( oil change maintenance) It not problem to switch, the problem was they did not give me a head up notice. Just call one day and told I had to do it right away and no negotiation, in such a rude voice. How can a company provide customers service in such a rude way?
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March 2022 by Demita Taylor
We reserved a premium SUV 2 months online in advance, received a call from a rep from National Rental Car at the Lynchburg Regional Airport this morning (the day off the pick up) stating that they don’t have a premium SUV available. She said that she had a 7 passenger SUV due back at 9am that the customer was a regular and we would be able to pick it up once it’s returned. An hour or so later she called back saying that the rental wasn’t being returned and could only put us in a 5 passenger car. This is the 2nd time in a 2 week time frame that we’ve had an issue similar to this with National at this location. The last time this happened we had to drive over an hour to another location to get a vehicle to accommodate what they weren’t able to. Today really put the icing on the cake because we have an event to attend and made the proper arrangements to accommodate traveling, but National failed to uphold their end of the deal!! We were unable to rent another vehicle because of it being last minute. National really should do better!!! Being an inconvenience and not being considerate of their customers is a huge problem!! Calling the morning of is a huge problem!!! Not having available stock of what your website states you have is a huge problem!!! Not ensuring that you can accommodate your customers is a huge problem!!! National at the Lynchburg Regional Airport Lynchburg VA
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May 2021 by Mark Preston
We have rented from National for several years now. Never again. Was lied to and told that they absolutely do not take debit cards for deposits when that's what we have used exclusively for three years. Was told by Cody that they only took exception for debit cards during Pandemic last year. Well the Pandemic wasn't even in our wildest dreams in 2017 and we used a debit card. So..long story short instead of my wife being able to use her teo free days and only paying a $100 security deposit we had to pay $190 for a car for two days and a $300 security deposit. Liars.
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May 2021 by Alisa M.
Had a very smooth experience with my National car rental. Easy check in and check out process. Pleasant customer service and made it super easy. Appreciated it. The car was in perfect condition and is even making me consider buying the make and model I drove around! Thanks!
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April 2021 by Sarah Everhart
Attempted to rent a car on 3 separate occasions with National Car Rental. Every time the car was given away and I received NO phone call. The last time, I was 15 minutes away from the airport when I called. The employee that answered the phone stated "Oh, I forgot to call you. Your car isn't available anymore." The reservation had been made 2 weeks in advance. Corporate give "a sincere apology" and suggested that I "call Alamo, they should be pretty good." Do NOT rent from this car rental service.
