Mattress Warehouse of Lynchburg offers a variety of mattresses, bed frames, and accessories, catering to both in-store and at-home shopping preferences. Customers can be guided by in-store sleep professionals or chat online and call for assistance. The store provides a one-year price match guarantee, ensuring confidence in getting the best deal. Many customers have praised their experience, highlighting friendly and knowledgeable staff, especially a sales associate named Joey, who is described as patient, kind, and not pushy. Joey helped customers find the right mattress after trying out several options and answered all questions thoroughly, making the buying process smooth and enjoyable. Delivery service is efficient and reliable, with staff keeping customers informed and installing the new bed and removing old mattresses quickly. Customers appreciate the positive experience from purchase to delivery. However, some have faced issues with customer service post-purchase, specifically regarding refunds. One customer experienced difficulty obtaining a full refund despite multiple visits, calls, and emails, and expressed disappointment with the follow-up service. Overall, Mattress Warehouse of Lynchburg is recommended for its helpful staff and quality service, though some concerns remain about customer service after the sale.
Friendly, helpful staff. Jennifer was wonderful to work with and made my experience buying a bed personable and easy. Would recommend and if needed buy from this store again.
November 2025
Jennifer , the store manager, is kind helpful and patient! She helped us find the perfect mattress , pillows and sheets!! Thank you Jen!
September 2025
Bedmatch is a great tool to help you find your perfect mattress!
