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November 2023 by Skylar
Did my hair color turn out so bad, they try to fix 3 times till can't able to match the shade it turn out so orange I spend around 5 hrs there with full of disappointment. And waste of money.
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July 2023 by Christy Jo Bradshaw
Donna has worked here for over 30 years and cuts a layered Bob like nobody else. Perfect cut every time.
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May 2023 by Jasmine Stanley
Sophie did an amazing job on my hair! I have A TON of hair and wanted to go from brunette to dimensional blonde so it was quite a job but it turned out amazingly and I’m so grateful.
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March 2023 by Pamela Carpenter
Bri does a wonderful job on my hair everytime! Prices are reasonable! Love the atmosphere!
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June 2022 by Niecy P.
Wow, I haven't shopped at JCP in years. They have really upped their game. I was very impressed & able to find exactly what I needed. I also like the fact that they have a Rewards program & you don't need to have a JCP credit card to utilize it.
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June 2022 by Mandi Mueller
My sister and I visited this salon for an eye brow wax today. After I had my eye brows down, I looked in the mirror and noticed that they were not perfect, but figured I would just touch them up at home. When we were finished, we paid and tipped as normal. The price was well above normal for our area. When we left and walked around the store, we noticed our eye brows definitely did not look like sisters, but distant cousins... we went back within 30 minutes and were given the excuse that our eyes were not even... and that this is why they were not done correctly. At no point should the evenness of our eyes warrant the width of one eye brow being twice as wide as the other... They also do not use new sticks when dipping into the wax which is a health hazard. When I mentioned that, I was told the wax is hot enough to kill bacteria and that this is how the employees are trained... not true at all. Very disappointed in the service - ESPECIALLY since they are among the most expensive in lynchburg...Service: Waxing
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June 2022 by Cameron Heflin
I absolutely love N’Dea Davis’s work! She does amazing hair coloring and cutting. I finally got the nerve to chop off my hair and get it colored and she made it so fun! She’s also super good at waxing eyebrows! She’s the only one I trust with my eyebrows. I highly recommend N’Dea at JCPenneys!!!Services: Hair coloring
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June 2022 by Elise Dugan
If I could give this salon zero stars for an eyebrow wax, I would. I discussed with the stylist that I just wanted her to “clean up” my eyebrows. I specifically said do not go thin.After her first strip she expressed she had gotten a lot of hair out. And when I tell you I have almost no eyebrow left, I mean it.Absolute worst eyebrow wax I have ever gotten.The other staff have excellent customer service and were very kind. Customer service only goes so far though when the service paid for is absolutely awful.Service: Waxing
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January 2022 by Jessica Bell
Chloe was great as far as being sweet and the color came out good but it wasn't what my daughter wanted at all, and she cut off way to much of my daughter's hair, way more then either my daughter or myself specified. When we got home she cried all night and this was her Christmas present so my heart is broken for her. Her hair was to her waist, she wanted it cut to below her breast, but it was cut to below her shoulders. I understand she had a late appointment but not only was the color not what she wanted but half her hair is gone. Very dissatisfied. Keep in mind we paid over $100 ridiculous
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October 2021 by Mandi Mckinney
My sister and I visited this salon for an eye brow wax today. After I had my eye brows down, I looked in the mirror and noticed that they were not perfect, but figured I would just touch them up at home. When we were finished, we paid and tipped as normal. The price was well above normal for our area. When we left and walked around the store, we noticed our eye brows definitely did not look like sisters, but distant cousins... we went back within 30 minutes and were given the excuse that our eyes were not even... and that this is why they were not done correctly. At no point should the evenness of our eyes warrant the width of one eye brow being twice as wide as the other... They also do not use new sticks when dipping into the wax which is a health hazard. When I mentioned that, I was told the wax is hot enough to kill bacteria and that this is how the employees are trained... not true at all. Very disappointed in the service - ESPECIALLY since they are among the most expensive in lynchburg...Service: Waxing
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August 2021 by Pam Gross
I had my hair cut and it was absolutely wonderful. Friendly hairdressers who treat you with respect and overwhelming kindness. Such a great haircut and experience. Loved every minute and even got to see some fantastic pictures of New York that Joan took while on vacation. I felt like family while I was there. Thank you ladies for a wonderful afternoon.
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January 2021 by Shortstuffgamin
My best friend and I both go here to a girl named Raven that has done our hair and our eyebrows and she is amazing! I’m more conservative with natural color and basically just get my eyebrows cleaned up a bit. However my best friend loves to play with bright colors and whatever the case maybe Raven always does a wonderful job. Prices always seem to be very reasonable as well. Haven’t had a bad experience with her but I can’t speak on the other stylist there.
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June 2020 by Susan Fowler
The young girl that helped me was very kind & knowledgeable, was great to go in the store and shop again! Praying you don’t close our location, there were a lot of people in the store Saturday!
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March 2020 by shortstuff0491
My best friend and I both go here to a girl named Raven that has done our hair and our eyebrows and she is amazing! I’m more conservative with natural color and basically just get my eyebrows cleaned up a bit. However my best friend loves to play with bright colors and whatever the case maybe Raven always does a wonderful job. Prices always seem to be very reasonable as well. Haven’t had a bad experience with her but I can’t speak on the other stylist there.
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January 2020 by April K.
I just called the jc penny salon and the woman who answered was extremely rude and unhelpful. She told me the manager wasn't in to answer any of my questions and then hung slam up in my face. I'm new in town, but I at least now know one place I WONT be going to , to have my hair done. Thumbs down to jcpenney salon!
