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April 2024 by Donna Huggins
Had a wonderful experience shopping today. Sales associate was very kind and helpful!
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January 2024 by Beth Falwell
Beautiful store!!! Thank you for assisting me with my purchase of Brighton jewelry. I love it!!!
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January 2024 by Aainy Zahra
Rude and unprofessional workers and owners
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January 2024 by Diana Milea-Ciobanu
Absolutely awful experience in the store today.
I went in with my mother, sister, and brother’s girlfriend. We are returning customers here - my mom and dad frequent this store and have bought many items here. Today we were helping my mom shop, which involved all of us picking items for her, taking them back to her dressing room to try on, and going in the dressing room to provide feedback on the pieces. My mom had a few items she was going to purchase and was finishing trying something on when one of the sales associates came back there to ask that we give her any of the items that we're not planning to purchase. I let her know there is only one pair of pants that my mom had tried on that she was not purchasing, which we already took out of the dressing room. The store attendant proceeded to speak to me in a very rude way, telling me she didn't get the pants back, and was behaving very hostile towards me. I eventually located the pants, which were in the dressing room hallway on the return rack. I then asked the store attendant if there was a problem (based on her tone and body language), and she proceeded to tell me that it was odd that there were four of us going in and out of the dressing room. I asked if this was against store policy and the store attendant walked away from me. At this point, we felt extremely disrespected by the very unprofessional customer service. We left the store without purchasing anything.
We went into a different store next and then realized one of the store attendants followed us in there and went to speak with one of the store staff in the new store to tell them that we just attempted to steal things from their store and warn them against us at the new store... Wow. My family has lived in Lynchburg for over 15 years, they shop at the mall frequently, and are past customer of Carter Bates. Oh, and I should mention we are immigrants, we speak another language, and my mom has an accent when she speaks English - we can't help but feel that there was discrimination at play here due to this.
The disrespectful and vindictive behavior here is truly unbelievable. We will never return back, and are so hurt that they would accuse us of such a thing and also spread these awful accusations to other stores. Please do not support this business.
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January 2024 by Jessie
An unpleasant experience
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January 2024 by Alice
Super hostile salespeople
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December 2023 by Diana M.
Absolutely awful experience in the store today. I went in with my mother, sister, and sister-in-law. We are returning customers here - my mom and dad frequent this store and have bought many items here. Today we were helping my mom shop, which involved all of us picking items for her, taking them back to her dressing room to try on, and going in the dressing room to provide feedback on the pieces. My mom had a few items she was going to purchase and was finishing trying something on when one of the sales associates came back there to ask that we give her any of the items that we're not planning to purchase. I let her know there is only one pair of pants that my mom had tried on that she was not purchasing, which we already took out of the dressing room. The store attendant proceeded to speak to me in a very rude way, telling me she didn't get the pants back, and was behaving very hostile towards me. I eventually located the pants, which were in the dressing room hallway on the return rack. I then asked the store attendant if there was a problem (based on her tone and body language), and she proceeded to tell me that it was odd that there were four of us going in and out of the dressing room. I asked if this was against store policy and the store attendant walked away from me. At this point, we felt extremely disrespected by the very unprofessional customer service. We left the store without purchasing anything. We went into a different store next and then realized one of the store attendants followed us in there and went to speak with one of the store staff in the new store to tell them that we just attempted to steal things from their store and warn them against us at the new store... Wow. My family has lived in Lynchburg for over 15 years, they shop at the mall frequently, and are past customer of Carter Bates. Oh, and I should mention we are immigrants, we speak another language, and my mom has an accent when she speaks English - we can't help but feel that there was discrimination at play here due to this. The disrespectful and vindictive behavior here is truly unbelievable. We will never return back, and are so hurt that they would accuse us of such a thing and also spread these awful accusations to other stores. Please do not support this business.
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October 2023 by Tammy Rutherford
I had never been to this store and I love the selection of Brighton.
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January 2023 by Brenda Rowland
Not my happiest Christmas shopping experience. Frosty, stiff sales people and archaic return system for brand-new jewelry with receipt. My hard-earned working girl dollars will not return. I was happy to find my Christmas purchases at Belk & TJMaxx.
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August 2021 by Brittany Crystal Goska
Good quality clothes for a great price !
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January 2020 by Bill B.
Liz is the best. She knows her customer and even better, she knows the family of the loved one you are buying for.
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April 2019 by Cleta Bohart
Carter Bates always has a large selection of Brighton jewelry, handbags, shoes, and decorator items💖
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September 2017 by Rhonda Dodson
One of the hidden treasures of Lynchburg. Very nice selection of women's cloths, bags, belts, jewelry and more. The owner and employees always go over and beyond to help me with all my shopping needs.
