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July 2023 by Taylor Overstreet
Staff is extremely rude and unhelpful. Tyler could not even call corporate to help us put the money on our account, we had to call and do it ourselves and corporate added the money in two seconds. We were hung up on twice when asking for someone who could actually help us at the Lynchburg store. When asked for corporates phone number, I was again hung up on. We will never use the Lynchburg office for help again.
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February 2023 by Tracy Mastroianni
I've been with Boost forever since the '90s they always been good to me they got good family plans
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November 2022 by Lewis Cardwell
I own 3 boost phones, cause the employees try to make sales instead of explaining what they offer. I even asked the proper questions. They told me that my service would be ending. I still have the same phone from years ago. But 2 extra phones that I didn't need.
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November 2022 by Edith French
The young lady Chantel and the handsome young michael are phenomenal they helped me so much!!
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August 2022 by Mike McClure
I came to this store and purchased the 60$ unlimited plan and a phone back on June 24th. I was given a promotion where my 2nd, 4th, and 9th month was free. Halfway through my 2nd month (my free month) they turned my phone off. I went to the store and they said it would be back on within 72hs. It wasn't. I called customer service and they said the promotion wasn't submitted and to go back to the store. I went back to the store and they said it would be back on within 48hr. I called back after 48hr and still no service and the girl that answered got really rude and started cussing me and hung up in my face. Very rude, I wouldn't suggest this store to my worst enemy
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February 2022 by Jennifer Gilbert
Defective phone from the beginning
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November 2021 by Brian Marshall
Trying to find out about this T-Mobile scam, but no new sim cards yet for Boost customers.
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October 2021 by Phil Pomeroy
Allow me to explain just how horrible my experience with this store was.I started my day looking to buy a phone, they did not have it so I purchased an equivalent phone from Best Buy (Galaxy A52 5G). I went home to check the phone's compatibility on the Boost network. After confirming on the website the phone would work, I called up this store to get a sim card. They said they had them. I went in and none of their cards worked. They then told me to go to Best Buy and get a card from them. After doing so, they then said that card did not work and that the phone was not compatible with their network. They then tried to sell me a phone from their store.Frustrated, I went home and called Boost Mobile support. They explained the phone needed a specific sim card and would send it to me free of charge. I got the sim card today and the phone works great, no issues. This store ran me around for HOURS, wasted my gas, and stressed me out for no reason. They took no initiative. Best Buy knew more about your network than you.If you are in need of a Boost Store, go to Forest VA or order what you need elsewhere. If you have questions, call Boost support. You'll get much further using those options. If I could leave 0 stars, I would. Stay away from this location.
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September 2021 by BRUCE DMV
The staff is not very knowledgeable on some of the Boost upcoming transitions. Regarding the sim card issue.
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September 2021 by Breezy OnStrike
Saved me from the t mobile scam thats going around.
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August 2021 by William Noe
Didn't have phone I wanted, Emmy with another
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July 2021 by Linda Ferguson
Good Company
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July 2021 by Shannah Kristin
The only Boost Mobile store I will go to in Lynchburg.
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May 2021 by Phil P
Allow me to explain just how horrible my experience with this store was.I started my day looking to buy a phone, they did not have it so I purchased an equivalent phone from Best Buy (Galaxy A52 5G). I went home to check the phone's compatibility on the Boost network. After confirming on the website the phone would work, I called up this store to get a sim card. They said they had them. I went in and none of their cards worked. They then told me to go to Best Buy and get a card from them. After doing so, they then said that card did not work and that the phone was not compatible with their network. They then tried to sell me a phone from their store.Frustrated, I went home and called Boost Mobile support. They explained the phone needed a specific sim card and would send it to me free of charge. I got the sim card today and the phone works great, no issues. This store ran me around for HOURS, wasted my gas, and stressed me out for no reason. They took no initiative. Best Buy knew more about your network than you.If you are in need of a Boost Store, go to Forest VA or order what you need elsewhere. If you have questions, call Boost support. You'll get much further using those options. If I could leave 0 stars, I would. Stay away from this location.
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March 2021 by Dolores M Sarno
Problems