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April 2024 by Beysi De Leon
The experience was extremely awesome, especially Garrett Coffman always coming in clutch
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March 2024 by mishia francis
I had a great experience with Parker! He was very knowledgeable & patient. The entire staff was so friendly. I’ll be visiting this branch for all my banking needs!
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February 2024 by Ben Whit
Customer service is outstanding. I’ve had multiple experiences with Liz and Garrett and they both always go above and beyond to help! They are respectful, kind and patient with everyone. I’d give this bank a 10/5 if I could.
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June 2023 by Nicky Rose
The ladies in here was fantastic I live in Martinsville like 2 hours away and had no gas for my truck and they was able to make things for me so much easier. I recommend this bank to everyone
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April 2023 by Robert Paul Reyes
I needed a history of my checking account history for 2021, and one of the employees printed almost fifty pages, and they didn't charge me a fee. I think that's the epitome of good service.
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October 2022 by Julie Stine
Wonderful and kind customer service. Our banker, don't remember her name, was helpful, going above and beyond, to make sure we were taken care of!
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September 2022 by The Esco Family
Always, Always, only one teller, too much waiting on line, just on your future visits, must be with plenty patient!
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June 2022 by BOBimus Rex
They refused to help me because they were closing soon. I stay late at my job to help customers. I guess thats asking too much for them.
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April 2022 by Mary Horton
Normally wouldn’t leave a review for a bank, but Dan gave the best customer service and got me in and out super quickly. Made it such a pleasant experience!
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February 2022 by Matt tS
I run a few million through BOA/BAC every year. This location is always chronically understaffed. I've been standing waiting for someone to help me for about an hour now between the cashier and a banker. Unreal. Sorry to be an expense to you, but perhaps it's best not to cut overdraft fees or keep rates too low. You need to obviously profit to keep people employed. If waiting times continue, I'll gladly shift all of my business elsewhere that can accommodate. End of story.
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September 2021 by Amanda Moore
I have been a long time supporter of Bank of America and their technology. However, I was extremely disappointed to find out today they are now closing at 4:00 and on the weekends. I need cash immediately to make a purchase. Bank of America has now made it impossible for me to access that cash. The amount I need is over the ATM/Debit limit. I am unable to use a personal check and still run into the same issue of getting to the bank, before they close, with a cashiers/certified check. I don't see how closing at 4:00 instead of 5:00 protects your staff from COVID. At this rate I will never be able to access my funds. I couldn't even close my accounts at this point. Bank of America, you officially have my hands tied. I am angry and concerned. I will be closing my accounts as soon as I am able. That will most likely take a missed day of work to do so. With that being said, if you open a savings here thats what it will be, a savings, because you will never be able to touch the money that you did save !!!! This is one of the main concerns consumers have when dealing with banks, not being able to get their money. Congratulations, you've now made the nightmare a reality.
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June 2021 by Anna Ream
They were very friendly and polite.
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June 2021 by Tammy Driskill
Worst bank ever. One employee working on a Friday and closed on Saturdays now.
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May 2021 by Ryan Hienkle
Slowest service ever..one teller always working very slow. 2 people at the other desk never come up to help even when line is out the door. If the wife would let me I would pull all our accounts to banks with branches open to serve people..everything can't be done online or thru atms. Did you see where I said can't everything be done online or through ATM
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May 2021 by ZM (Mixedblood)
Closed without a reason or eta for re-opening. Corporate doesn't even know they are closed. Needed to get a cashier's check. 1:00pm on 5/5/2021 on Wards Rd location.
