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July 2023 by Tricia A.
Waited all morning to sign for a package. Saw the FedEx truck arrive. The driver got out and walked up my front steps. I waited for the doorbell. When it didn't ring I went to open the door and he was already back in his truck and leaving. I checked the online tracking which said "Delivery Attempted." This was a flat out lie. When I went to this location to pick up the package there were 2 other customers there with the same complaint and with Ring doorbell footage. To make matters worse, it took forever to find an employee who was even willing to talk to me about what happened. This was an extremely important time sensitive package that i had been waiting for. DO NOT trust your important packages to these people. They simply don't care. The internet is full of this same story about FedEx drivers. One star is generous but the least number the system allows me to give.
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December 2021 by Pat M.
If I could leave minus 10 for a rating......my son and his wife tried twice to send me a gift box from Harry and David's. The first try they never notified me and this prompted my son to have the company resend it. It arrived to the Ashland location on the 22nd of December. They kept delaying it and lying, saying we were never home. This package required a signature and they were too lazy to perform their job. I had to drive to Ashland from Midlothian to retrieve my package on the 30th. This is what my Royal pears looked like due to their incompetence. You better wake up FedEx! Or you'll be out of business. I've notified Harry and David of your poor performance.
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December 2021 by V A.
Why is it that a package can make it through 6 states in one day, but get stuck in this facility for the same length of time? Twice? Does anyone take these reviews seriously?
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December 2021 by Lena McAlister
Nice service to have, super easy
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November 2021 by Jane Rosser
Very easy to drop off your packages and let FedEx do the work :)
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November 2021 by Otto L.
This is by far the worse worse worse place to get your stuff delivery. For the 3rd time now they can't deliver a package. My address is wrong is what the driver said but every time I call the have the righty address. This house has sat here since 1981 and nothing has changed maybe updating the gps could fix this problem? Or are drivers simple no willing to come out? Please don't use them save your self some trouble.
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October 2021 by hsgd2th Irish8202
Always fast friendly service
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September 2021 by Gloria Finn
Always fast friendly service
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September 2021 by BettyAnn Jackson
Was so happy to find this business. So convenient. I needed to return an item through Fed-Ex and I was in & out in no time.
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September 2021 by Taywen A
My package was lost somewhere between this store and the fedex delivery
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June 2021 by Connor F.
If I could give this zero stars I would. I was supposed to receive two packages for work a week before my start date. By my first day I had not received either so I called my company to ask what was going on. They informed me that Fedex had not taken my complete address for the shipment. Only my apartment number. They had that corrected for one of the packages but not both. The next day I received one of the packages but not both. I am having to now go pick up the second package because if I don't I will not be able to use it until Thursday. Do not recommend ever using this location. Customer service was awful and had no clue what they were doing
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May 2021 by Lan N.
Although I ship regularly due to my business, I needed to ship a package to Germany last week. Michelle, at the main counter, was very helpful. In addition to helping me pack the contents, she was very knowledgeable about the paperwork and processes needed to ship the package. I have sometimes used UPS or USPS and have found FedEx express to deliver in a timely manner and unlike the others, employees have always been friendly and courteous.
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May 2021 by Jonathan Jenkins
Love using FedEx for anytime I need something fastly shipped!
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December 2020 by Bob
Unable to reach a live customer representative.
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May 2020 by Richmond V.
Driver blocked my wife's car to deliver some packages next door as she was trying to back out of our driveway. She honked the horn, the driver ignored her, and slowly delivered the packages to our neighbor, and took his time in leaving. I mentioned to the driver that my wife would be late for work because he was blocking our driveway. He didn't seem to care. Tried to call Fedex yesterday, on hold for about 15 minutes, hung up. The email link you are supposed to get through auto chat doesn't exist. From now on, I use another delivery service if I order anything online. Also, a few weeks ago, it took three days from the local Fedex center to here to deliver a cd.
