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December 2023 by emery ram
anytime I ever have to deal with this pharmacy, they are always rude: it doesn’t matter which person waits on me, they have the rudest customer service I’ve ever experienced. If I talked to people the way they do, I wouldn’t have a job
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December 2023 by Susan Breeden
Impossible to get pharmacy on phone, 35 mins is unexceptable
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July 2023 by Laptop
Here's is my experience with this CVS. I used a great CVS, for many years, in Lakeridge VA, fast, answer the phone every time even though they are much, much, busier than the Luray branch. I also travel a lot and have used CVS all over the country, and they were fine. So it's not the company.1. I dropped off a paper prescription and the woman taking it rudely questioned its authenticity and would not consider filling it until she had contacted my doctor. I asked her if she gets many forged common blood pressure prescriptions.2. They never answer the phone.3. One incident, the clerk handing out filled prescriptions had the flu, and was sneezing, coughing, and snorting, all while another employee was asking if she should perhaps go home. I came down with the flu 2 days later, and it lasted for 3 weeks, worse than when I had COVID, and yes I was wearing that silly N95 mask, the 3M one, not the cheap knock offs.4. Each time I go in, there is the pharmacist, the register clerk handing out filled prescriptions, and with 5+ people in line, the rest (sometimes up to 3 others) are cutting it up, clucking like Yentas, whilst the line gets longer. And they glance at you like you are captive carnival folk with what can best be described as contempt. If the line gets too long, you will see the staff with more seniority, if you will, open that second register, rarely.5. It's kind of like they don't understand or care about customer service. This experience is just with the pharmacy staff, the regular up front clerk is usually helpful.6. Can't say anything about the pharmacist as you usually don't interact with her as she's busy doing her job.There, does that sum it up for you?
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June 2023 by Nancy Anne
Appreciate the caring and kind staff in the pharmacy.
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May 2023 by Timothy Barth
Worst pharmacy I have ever used. Inept people especially at cash registers.
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April 2023 by Bryan Mitchell
This CVS pharmacy is filled with exceptionally rude and unhelpful employees who have no issue talking down to you. If I could rate them with 0 stars, I would.
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December 2022 by Anonymous Amous
"Let's price gouge our customers and offer poor customer service for fun today" is CVS's philosophy.
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December 2022 by Adrienne Eichner
We love this CVS and pharmacy. We appreciate the friendly and hard working staff there! Thank you!
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December 2022 by Melissa Sours-Tyrrell
I have been using this pharmacy for YEARS. They all work extremely hard to provide their services. Shout out to Jessie for going that extra mile! ?
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October 2022 by Mike Banks
Luray VA CVS sold me dirt used pair of hair clippers. How do I know who used them didn’t have lice? And was told to keep them for 3 days to see if they get more in stock to replace them. They are sitting in a sealed bag in my car!!!
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September 2022 by Tommy Stroupe
Been coming here 15+years,every month.they are swamped everytime I go in if it's after 10:00 in the morning.these girls in the pharmacy are awesome!with everything they have to deal with,they do an exceptional job.without them and meds I can't walk,period.staff is friendly, and knowledgeable.they treat me with respect everytime.they get a bad rap in the reviews on here,but I wouldn't go anywhere else!give them a break,because they are very busy,everyday!love all of you!keep up the good work!
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September 2022 by Kevin F.
If you schedule a COVID vaccine at a specific time, you would expect to have that administered within a reasonable amount of time. I chose this location in anticipation that it would be an in and out, my previous three vaccinations at other locations were like that. So, why not at CVS in Luray?Wrong. I waited over 40 mins. I asked when I should expect my vaccination and was told: "She's drawing them up now"I will never return to this CVS. If you are reading this review, I don't recommend any service they offer. It's disappointing that an appointment driven system has no credibility, at least not at this location.
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August 2022 by Matt Hoffman
Terrible customer service. They couldn't care less about anything.
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November 2021 by Tyler Christiansen
You'd be able to go become a pharmacist and fill your script yourself before they manage to pick up the phone.
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October 2021 by Michael Wolz
Great staff central location
