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January 2024 by Rob Chung
My shopping experience with Aaron was wonderful! I drove off with a set of beautiful new wheels to a compliment on my ride just a few blocks down the road. A quick inspection before I bought also helped seal the deal.
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September 2023 by Mikyla Hullings
Very unprofessional
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July 2023 by Tyler Jameson
Honestly this place doesn’t even deserve the 1 star but was the lowest option. If you’re looking for a Shystie and unorganized car dealership to buy a vehicle then you came to the right spot! I have been screwed out of 2 vehicles to buy from these people because of their unorganization and lack of communication in the office between the 2 lady’s. Had an appointment to come but a vehicle for 2 weeks because I was told the vehicle was unavailable until said date when my appointment was, show up to buy the vehicle and was told someone already put a deposit down when I’ve been the first one in line for it for 2 weeks! May I mention that I was never gave the option to put a deposit down! Shannon I’m guessing the owner tried to compare her dealership to Walmart as if buying a car is like buying something from Walmart lol. This car lot isn’t even worth kicking a rock off the lot. If you’re looking for a place to waste your time and not get a vehicle look no farther. I’d recommend any car lot in the surrounding county’s besides this one. Thanks!
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July 2023 by Google user
Honestly this place doesn’t even deserve the 1 star but was the lowest option. If you’re looking for a Shystie and unorganized car dealership to buy a vehicle then you came to the right spot! I have been screwed out of 2 vehicles to buy from these people because of their unorganization and lack of communication in the office between the 2 lady’s. Had an appointment to come but a vehicle for 2 weeks because I was told the vehicle was unavailable until said date when my appointment was, show up to buy the vehicle and was told someone already put a deposit down when I’ve been the first one in line for it for 2 weeks! May I mention that I was never gave the option to put a deposit down! Shannon I’m guessing the owner tried to compare her dealership to Walmart as if buying a car is like buying something from Walmart lol. This car lot isn’t even worth kicking a rock off the lot. If you’re looking for a place to waste your time and not get a vehicle look no farther. I’d recommend any car lot in the surrounding county’s besides this one. Thanks!
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May 2023 by Jhon Mills
Bought a car from these people today and very nice to work with and they go out they way to help u. I am very happy whit them and they care about u .not ur money. If u need a car come here. They got they best sales people I seen in long time. William miller
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May 2023 by Joshua Cubbage
Great amazing people to work with getting my truck I highly recommend anyone that needs a nice ride and needs to be worked with on getting a vehicle get it from here
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April 2023 by Kenneth Lovern
They do not have good times though they are not friendly and they like to lie to people events at Kohl's
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September 2022 by Ben
If you aren't willing to spend hundreds of dollars on parts to fix stuff in the vehicle you purchase from them do NOT go!! I purchased a Dodge neon thru them and was paying 300 dollars a month.I only had it 4 months and had to put over 500 dollars worth of parts in it. I had to replace the CV axles, fuel pump, front struts. Did a whole tune up for it to almost die on me still. So I brought it up to them and they told me originally that they were gonna fix it cause the valves were burnt as well. And then expected me to pay the 600 dollar mechanic bill. They don't take responsibility for anything. And expect you to take care of everything even tho they sell you a car that is overpriced in the first place that ain't gonna make it 6 months! If you read these reviews please take my advice because I don't want to see people llke that take advantage of another honest customer like they did me!
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July 2022 by Jean M.
This is the worse auto purchase and dealership I've ever had. The dealer lied about the SUV from the get go. The only thing they possibly did was detail it. I could have gone a better job myself. Here's the story. An acquaintance I briefly knew, knew I was in need of a vehicle. Coincidentally it was similar to what I had years prior. She thought she could just sign the vehicle it over to me. She had decided to buy another vehicle elsewhere due to nose the escape made. She took her time giving me a ride out to Luray, VA to pick up the vehicle she had returned by tow truck telling then a lie. She didn't know when a vehicle has a lien you have to go through a "new purchase." She misquoted the financials to me. I am on a fixed budget and have a mentally challenged disability. When we got to the dealer. They had the paperwork all ready for me. It was 100. more per month than quoted. I was stuck I couldn't leave this place I was 2 hours away from my home. No buses, car rentals, etc. she told me she was going to visit her mom she couldn't take me. I was stuck I had no choice but to drive that vehicle home to Arlington, VA. The previous owner knew there was a problem with the right front area. Latter I found out she had gone to Midas to get it looked at. She came back bringing her own parts. The manager told her to leave. Why the vehicle was at the dealer they said they could not find nothing wrong with it and it passed inspection. Shortly after driving the vehicle it started smoking in the right front area. It also pulled to the ground. I barely made it to a parking space. It lost power. I sat there trying to figure out my next step. Eventually the vehicle started and I parked it in my space less than a mile away. I called the dealer and they wanted me to bring it back out. It had been there almost a month prior why wasn't this found.. I can't drive back to Luray as this stuck me as a safety issue. I had it towed to koons ford after looking around but also being jerked around. Thank goodness for my stimulus the repair was 1400.00. They also did a diagnostic. One day while at my cat colony the vehicle wouldn't start. The main reason I needed a vehicle was to get to my cat colonies at a distance from my home. I looked on the ground and found a broken serpentine belt. I had to call a tow truck to get it towed to get I was going back to Koons ford but the tow truck driver said a gas station he knew well could replace it for 1/2 the price of Koons. I repaired it there. I called the dealer and said this vehicle has too many repairs I wanted to return it. Along with all these expensive repairs I still needed to make a 278. Monthly payment and my full coverage insurance. This was in September. I was told she'd have it picked up. The escape was not picked up. It sat in my parking slot for 2 months. So I decided okay maybe they are giving me the escape ( haha) so I started using it again to get to my cats. Shortly than after the vehicle started misfiring, shaking, loosing power. Do I get it repaired or what? I took it back to koons. This time it was another 1100. repair. The good thing about koons is they drop and pick you up to and from the dealer. The next day the vehicle was gone. I lost so much money and I borrowed to pay for part of these repairs. It put me in a bad position. I only get 1214. A month from SSDI. Thank goodness for the stimulus checks. During this time of struggling ti fix the vehicle I believe I missed and insurance payment. I got a letter from Richmond DMV about needing now an SR22., just great. I have had nothing but bad luck since I test drive that vehicle here in my hometown. The guy I walked to at Midas told me not to buy it. I should have listened. This should have been labeled a "mechanics special." I have spoke to the owner of Atkins auto a Shannon Atkins. she said these are normal where and tear and that I wanted something for nothing. After all the work I had done, the stress of paying for these repairs and trying to find the money. I paid alm
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April 2022 by Richard Polk
Great facility to purchase used cars and auto repairs. Very friendly and polite staff.
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March 2022 by Benjamin Cote'
If you aren't willing to spend hundreds of dollars on parts to fix stuff in the vehicle you purchase from them do NOT go!! I purchased a Dodge neon thru them and was paying 300 dollars a month.I only had it 4 months and had to put over 500 dollars worth of parts in it. I had to replace the CV axles, fuel pump, front struts. Did a whole tune up for it to almost die on me still. So I brought it up to them and they told me originally that they were gonna fix it cause the valves were burnt as well. And then expected me to pay the 600 dollar mechanic bill. They don't take responsibility for anything. And expect you to take care of everything even tho they sell you a car that is overpriced in the first place that ain't gonna make it 6 months! If you read these reviews please take my advice because I don't want to see people llke that take advantage of another honest customer like they did me!
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August 2021 by Lisa Holland
Not bad if your credit is not perfect!!! Make sure when you go, either bring a good mechanic or be a mechanic!!!! In the first 6 months, I replaced the broken bolt on the air compressor, new radiator, new catalytic converter y sensors, new front struts, new master switch and motor for windows, new ball joints, new torque arm and bushings, a new cable that runs from gear box to alternator, and new battery with correct bracing. That's slot for 6 months!!!!
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July 2021 by Stephen Price
Very nice vehicle's nice people........
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June 2021 by Kim Lawson
Great people..great service
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January 2021 by Siobhan Leigh
Horrible customer service, rude blonde lady working. Very unorganized, paid vehicle off still no title. Called to see where title is at, another lady answered and title on the desk. She don't know why but that she would mail it now. Horrible business do not recommend
