The Advance Auto Parts store in Luray is noted for its helpful and wonderful staff who provide fantastic customer service. Customers describe the team as incredibly helpful and friendly, with specific mention of employees going out of their way to assist. This includes helping customers get specialized parts, providing detailed advice on car needs and purchases, and offering hands-on help such as pushing a car in the rain or assisting with trailer wiring. The store itself is clean and offers a range of automotive aftermarket products and free services. While some feedback suggests a desire for more education on parts, the overall experience is highly recommended, with staff praised for making customers feel taken care of and ensuring they get what they need to get back on the road.
This location had gasket sealer I couldn’t get anyplace else. The counter guy was very helpful and got me going back to my project as quickly as I entered. Very helpful.
August 2023
John helped me out figure out some wiring for my trailer and it was probably the best customer service experience I’ve ever had at any auto store.
February 2023
Clean store helpful service could use a little more education on parts and what people need very helpful with UPS drop off
