HORRIBLE. Trying to cash/deposit my 1st check after the change they refused to do it. I've been at this location since it was Bank of Louisa years ago. Never had an issue until now. Will be closing my account 1st thing tommorow. There are better banks everywhere. Utterly disappointed by this place.
May 2021
Very poor mortgage processing dept - after 4 months got denial from a Mortgge Company as Essex could not provide Income proof despite every document required produced. They do not care. Bankers are nice but Mortgage Dept needs major upgrade
August 2020
Always an extremely long wait. No matter the time of day. Lobby needs to be reopened for commercial customers at very least. Signing paperwork should also be done in the center not the the drive up.