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August 2024 by Kristina S
This review is for passport services only. I visited the Lorton post office to apply for a passport. I arrived on time for my appointment, but the photo equipment was broken (which happens), so I had to go somewhere nearby to get my photos. That did not otherwise result in any delay in my application review and the solution was easy, so I didn't deduct any stars for that. It might be a problem for those trying to apply for a passport during walk-in hours, so I'd recommend coming with photos in hand just in case.
The postal worker was professional and patient and took great care to make sure the application and supporting documents were all present and correct. The worker clearly had had a lot of experience with the passport process and knew what to do to make sure the application made it through the State Department smoothly. I wouldn't hesitate to go to this location for passport assistance again.
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August 2024 by Max & Elise Simonsen
On the website, you can only do walk ins on Saturdays for passports. It’s an hour window. No problem. However, what they don’t list is that they only take 3 per Saturday. I arrived 10 minutes before the window and they said they already gave out “three tickets” for the day so they denied us. I was there with a 3 month old trying to get a passport and they made us leave before the time window ever started. That is not a walk in system at all.
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July 2024 by nisha Harris
I just went in for a change of address I try multiple time to try to make the verifying fee online which doesn’t work so I walk in instead to try to pay the fee and as I try to pay the fee waiting in line the bold head man kick me out just because I wanted to try to pay in person due to so many failed attempts online and remind you I was waiting in line didn’t even get close to the bold head man yet and he told all my business out loud just because I’m a young adult doesn’t mean you treat young ppl any different I hope he gets fired !!!
Also will be reporting this to the upper level post office people.
P.s fix yall website if y’all don’t want ppl coming in trying to handle business ??♀️
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July 2024 by Amanda Smith
Helpful post office workers, for the most part the line at this location is never too long. Able to help answer shipping questions.
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March 2024 by Erik “Caniacs919” G
Dropped off a package inside the outgoing drop box and 3 days later tracking shows it still hasn't been accepted or processed
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February 2024 by Katherine Ovalle La Torre
Passport renewal walk-in.PROS: The person that helped us was kind and knowledgeable. Quick service.CONS: Only 3 applicants accepted per day. Line starts well before 9am, 3 tickets handed out at 9:30am.
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January 2024 by Sean Collins
Bad post office. They don't even have a machine you can get a receipt for prepaid mail. Also, the slot wasn't big enough for my packages I was shipping out. Wouldn't go again.
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December 2023 by Karma
First time here for initial PP appointment. It was through a review that made me drive all the way up here. It was very worth it! The lady who helped me was super nice and showed me how to fill stuff when I was unsure. Very efficient and friendly! Wish her all the best in life! :) it doesn’t take much to be nice.
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October 2023 by Vanessa Glascoe
My very first experience at this Post Office location. I have not experienced this type of friendly customer service anywhere in such a very very long time. From the time the establishment was opened at 9 by the Asian lady, she exhibited such friendliness, patience and above and beyond service. I was thoroughly impressed. It was worth the drive from Woodbridge to apply for a new passport and get some collector stamps. I'm grateful for the experience. Surpassed my expectations. My hats off to the dear lady.
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October 2023 by Kelvin Cruz
They are very rude here. I called in about my missing packet while I was on the phone with them, they just hung up the call in the middle of my sentences. The post office delivered my package to a random address. The package has one of the number wrong but why did the stored still deliver it if there is no house number in the neighborhood, they just guessed the number of the house and left it there. They should’ve returned it back to the carrier since the house was put wrong. We were calling the store back to speak with the manager, but no one was answering the phone. They were trying not to help us.
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October 2023 by Alysia Lynn
Ms. Cece was amazing. My cousin sent my kid a late bday present and due to a mixup on the companies end they didn’t add our apartment number. My child called spoke with her and she told them that they will make sure that it is resend it out again. That just really made their day. I cannot thank her and the Lorton P.O for all their hard work.
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September 2023 by ABDUR REHMAN
Hoping doing well
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September 2023 by ARWorld360 Vlog
This post office is not clean
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July 2023 by Ashley R
Every time I’ve been to this location the associates are friendly and helpful, and they normally get through the line at a good pace.
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June 2023 by Ashley Ruffead
Every time I’ve been to this location the associates are friendly and helpful, and they normally get through the line at a good pace.
