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January 2024 by Arthur Schexnaydre
To say I'm frustrated and completely disappointed is an understatement. And if I had 0 stars to give I would. They put on a great front and try to ensure all your concerns are addressed but ultimately faulty products and less than hobbyist level quality work.I initially went to have some old blown out speakers replaced with better quality ones in a '18 RAM 1500. While there the tech asked why I didn't replace my head unit and still had my factory unit installed. I told him because there was no aftermarket way to replace the head unit and still have functionality in the center console. He assured me that the techs there were skilled enough to create a connection without having a plug-and-play module.After this I agreed to buying a double din head unit and having the necessary speakers replaced. When I say this is the most shoddy work I've seen I say it only because I don't have a better grasp of the English language to provide a more specific description. There's a large gap between the unit and the cover plate that just looks into a dark abyss. The mute/volume button is not installed correctly and has something preventing it from rotating correctly. The USB connection, that had to be run through the auxiliary power outlet, is loose and only stays installed by the sheer ever dwindling will of the retention clips.Want to connect your android to it? I hope you enjoy unplugging and plugging it in every 45 minutes to reset the connection because the unit just decides that the phone isn't connected. When I called and asked about this they tried to blame it on my phone and the USB cable I'm using.Want to use maps, be on a call and try to adjust your cabin temperature? I hope you know what temperature it is based on how many clicks you've put in cause the unit can't handle that and freezes resulting in a beautiful view of wherever you were in maps when you clicked the temp controls.Want to change where the ac is venting from? I hope you have time cause using the selection button at a reasonable pace causes the unit to freeze and just blast air in the last accepted configuration.Want to change the volume but your passenger wants to change the temperature? I hope you're in a safe place cause now you have a frozen unit that takes your last volume input (in my case louder) and continues it until it reaches the extreme end of the setting. Oh wait the unit is letting me control things again! Nope never mind it's not processing any inputs. That's ok just power it down, oh wait you can't the only power button is digital and it won't process inputs. I now have two choices, keep this blaring music for 10-15 minutes while I get off this 75 mph highway or pullover and cut power to the vehicle. Both sound amazing.I could go on and on with situations that show just how poor quality this installation and product are but I'll skip to the customer service when I asked them to replace the unit. I was told that it would cost $1.8k to replace the unit and ensure all the wiring and installation were correct................... $1.8k. Thanks for showing where your priorities lie and what you're in this business for.
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November 2023 by Adrion Hunter
Hands down these guys are the best! I brought my Ram 2500 in for a sound upgrade and I have to say I’m blown away. From start to finish Lo, Mark, Oscar and the entire team were there every step of the way. I honestly can’t say enough about the level of attention to detail and professionalism they displayed throughout the entire process. I will never take any of my other vehicles anywhere else! Worth every penny!!! Highly recommended trust me you won’t be disappointed! 10/10
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June 2023 by DrudgeMd
Worst place ever to take your car to have fiberglass work done. My vehicle sat at they shop for over a month and I was told lie on top of lie that my car would be done in a week. One excuse was that the guy working on my car got arrested so they didn't have anyone to complete the work. They clearly pick and choose what jobs they want to work on and self other people work. Beware
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June 2023 by Travis A.
Waited one month for appointment to have my car sitting at the shop for a Month and a half to have two fiberglass speakers put in my car. I called the place multiple times to check the progress and and was told it would be ready in a week. After coming to the store to actually check the progress of the work because I was never called about the completion. I arrived to the shop to be told more excuses and the person working on my vehicle has been locked up. I was taking to the back to avoid letting other customers hear anything and noticed my car has yet to be even started. I ended up getting my car back after a Month of lies with no progress. COMPLETELY UNSATISFACTORY
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April 2023 by Larrence S.
I have nothing but amazing experiences with unique audio! They were able to identify the exact equipment I need for the sound experience I want. Friendly and professional! They did an amazing job with my custom subwoofer enclosure and was able to hide the wires and amps for a complete clean look.Highly recommend!!
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March 2023 by Todd H.
Another happy customer!!! Custom set up in a BMW X6 M. Always great quality and incredible customer service.
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March 2023 by Raxyis
Lied to/ bad quality2 people quoted me one price and then when a friend of mine went to pickup the car they quoted him way over, I told the guy what I was quoted and he changed his number to one in between which is still wrong and inadvertently admitting he tried to upcharge us.When I got my car back there were disconnected wiring resulting in certain features not working. I took the panel apart and connected it again
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December 2022 by Martin S.
Replaced the radio in my truck. Purchased the unit from Crutchfield. The folks at Unique Audio asked me to come by to make sure I had all the parts (wiring harness, etc.) needed for the installation. Everything checked out. Scheduled installation for the next week. Finished the install on schedule. Left truck clean. The unit and all it's functions work well. Staff was accommodating, very knowledgeable and friendly. They had no problem installing equipment that was purchased elsewhere. Super price, lower than three other installers in Northern Virginia. Highly recommend!
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December 2022 by Burak Kanig
I’m the type of person who never gives reviews for people because I’m not willing to stick out my neck and testify to another individual. I also don’t give out five stars easily because when somebody does an excellent job, and they’re overpriced, they deserve for stars. I’m only willing to give a five star review if they do a five star service for a five star price. Trust me when I say this… if you sort out the reviews for this company from newest to oldest, you will see that the overwhelming majority of the people are giving them a five star. Enough said
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October 2022 by Denny Coleman
I have a 2001 Mustang Roush Vert needing some sound upgrade.When I first visited Unique Auto it was to change the head end unit out but after thinking about it I decided to do a full complete rebuild/upgrade on the original Mach 360 system. I received excellent service, professional quality and recommend it for others. The work took approximately 7 days to complete. The following is what I had installed.Head Unit: Pioneer 5700NEXFront Speakers: MOREL Tempo Ultra 572 2-wayRear Speakers: MOREL Tempo Ultra 602 2-wayDigital Sound Processor: Rockford Fosgate DSR1AMP 1: DigitalSound EVOx2 800.1AMP 2: DigitalSound EVO 400.4DSubwoofer 1: DD Audio 508 8-InchSubwoofer 2: DD Audio 508 8-InchPower Distribution: T-Spec BlockCabling: Full Cable ReplacementSound Deadening: SoundShield Full doors, Floor and TrunkSubwoofer Box: Custom install and display in Trunk
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September 2022 by Zachary Silvis
I visited here in March 2022 to get an estimate for a new radio in my Ford Fiesta because the Bluetooth in my stock radio was starting to fail. The rep who assisted me was very helpful, and recommended that I try to get a diagnosis from Ford to make sure that replacing the radio was necessary. I thought that was good advice, so I eventually had Ford look at it. Their diagnosis was that I needed an entirely new radio, but their quote was ~$200 more than Unique Audio's quote. So I came back to Unique Audio in September 2022 to finally get the radio replaced. Not only did they already have the parts on hand, but they did the work the same day and the final price was exactly the same as the quote they gave me 6 months previous (I had expected some sort of up-selling due to the amount of time that had passed). When I picked up the car, they gave me a helpful demo of how the new radio worked. They even integrated it with the existing steering wheel controls, which was a huge plus. Definitely recommend Unique Audio!
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August 2022 by DC 1
They say a picture is worth a thousand words...Then this is worth at least 10,000!The professionalism, family atmosphere, work ethic , and attention to detail are second to none..Whether you deal with Lo, TJ, or Mark you can't go wrong.Will be bringing my Jeep to them before the end of the week![ Before and After pics below ]
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August 2022 by Erick Torres
Stopped by Unique Audio for a Mother's Day gift to my wife a little over a year ago. Asked to have a radio installed that allows for bluetooth/hands-free phone and tinting the windows of my wife's car. They seemed knowledgeable and easy to talk with. I scheduled a day to drop off my wife's car and returned at that time as promised. When leaving the car, I was told the tint person was on vacation for a few weeks. When I asked if the tinting will still get done, the owner responded "We'll see." I took that as a no and expected it wouldn't be done. When we returned to pick up the car, there was no tint installed. The radio looked good and has been working well. They ended up refunding us for not getting the tint, but didn't refund the taxes. At this point, I was a little bothered by a few misteps on the customer service aspect, but everyone stayed professional. Even though the customer service issue didn't leave a good impression on us, the work done looks good and has worked well.
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August 2022 by Anthony G
I'm new to getting anything done to a car and really wanted a 9" touchscreen for a 2011 RAV4. They seemed very knowledgeable over the phone and let me know extra compatability parts I may need. I scheduled it over the phone and they did FANTASTIC job. They even wiped down and vacuumed the car lol (not expected but welcomed). When I picked up they let me know about their speaker builds which can be custom tuned to your music you listen to. Go to this place for your audio car needs as even someone as clueless as me is taken care of
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July 2022 by Bryan Shaw
The installed a Sony stereo and remote start in my Altima years ago. I would go to them again. Very friendly and professional.
