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November 2023 by Yahya Alzahrani
The employees here show significant disrespect towards customers, and a boy working here claimed that I own Shell after I complained about his behavior. Additionally, they don't wear name tags, creating a negative image for Shell.
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March 2023 by Terri R.
We've been having car repairs done at Gunston Shell Service Center for a couple of years now and have been very pleased with their honesty and their work. Highly recommend. Especially happy with the Manager Syed Shah.
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January 2023 by Johny Mccahill
DO NOT TAKE YOUR CAR THRU THIS CAR WASH !!!IT SCRAPED the paint on my cars hood and roof. The brushes are way too powerful, and you can hear it beating your paint right off your metal. They offer a deal where you get $.20 off a gallon of gas so you use it .DONT !!!
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July 2022 by Rickey Butler
I own a beautiful Q60 sports car and made the mistake of going through the car wash at this service station. The mistake was not just the damage done to my car by the malfunctioning "rotator brush" which scraped off the paint on the hood in several places, but dealing with an insulting, unprofessional manager / owner. After I explained to him what happened and showed him the exposed-metal markings, he responded to me, "You are a liar"! When I explained that I just wanted to resolve this in a peaceful and businesslike manner, he bitterly stated "You can call the police! I don't care!"I had to call the police and will pursue this further. Be advised!!!
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May 2022 by Nick Malles
My wife and I , travel all the times and we stop all the time at gas station for snacks and bathroom , yesterday we stop by these location bathroom was very clean I was very surprised, usually gas station bathroom are not that clean .Now I know where I need to stop next time on my way to Richmond , clean bathroomorganized store costumer service was also pretty good !!Thanks shell :)
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April 2022 by Singh Aujla
Very nice palace clean bathroom store is very clean cheap prize store is very nice
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April 2022 by Jhonny Stanley
Is a scam when you go inside to pay.Card reader show the card declined. Them the use another card reader that actually work. Them you see multiple transactions from your account. Be careful people.
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January 2022 by JC Robinson
Cashier was very unprofessional and aggressive. My family had been traveling and needed to get gas and use the bathroom, but he would not open the door for us. The door, however, had been unlocked when we first pulled up as another customer had been walking out. It’s sad to see someone so angry so early in the morning. Some people should not work in customer service jobs, and that man is one. Very disappointed. Would not recommend!
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December 2021 by Music E.
I rarely do bad reviews , but today I must do and let people know how the cashier was very rude.
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December 2021 by khan gee
Management has been changed for almost a year now. And a big difference.cigarettes, Tobacco, beer good prices.clean bathroom
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October 2021 by Courtney Iacovino
The bathroom has a peep hole in the door. Enough said.
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June 2021 by Elayna Walker
Rude staff - very unprofessional. I purchased a car wash this evening, but it would not start. I went inside to ask if I could have the car wash started or receive a refund, and the cashier was both aggressive and dismissive. Needless to say, I left without the car wash I purchased or a refund and will have to call my bank to dismiss the charge and get my money back. I will not be back.
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February 2021 by DAY WTD
Carwash not goodThe car is dirty after the carwash and there is no soap while washing.
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September 2020 by Steven DiPippo
Gross. One small dirty bathroom. Skip this place and find another
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August 2020 by Tara V
Very dirty
