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January 2024 by Enrique Moreno
Good customer service , Ana was very helpful .
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January 2024 by Maria Silva
good customer service
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December 2023 by Aaron T
Would rate 6 stars if I could. Expertly navigated a complicated unit transfer. Ensured that all of my concerns were addressed and handled the entire transaction with poise.
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November 2023 by Eric Johnston
Unfortunately my recent experience with Public Storage has shifted my perspective with the company. While this location is convenient and offers quick and easy access to all the units, the corporate and local policies say that the rental rate may change at any time. One would expect a 5-10% increase annually, but I was not expecting a 40% increase.When I called customer service, I was referred back to that reference in the contract and I told them I understood, but asked them to explain the 40% markup. I was told that when available units are in limited supply, the rates are increased. Shockingly they "found" a discount to apply on my account for 3 months that was the original contracted rate I was already paying. This is the second occasion in different locations (Yorktown VA) I've had this issue with the company. Additionally, getting access to the customer service rep was extremely difficult, I pushed #### to get to them.I've also had issues at this location with mildew in my unit, and was told not our problem, you didn't get insurance with us...so be cautious getting a basement floor unit, it's cooler temps but seems a lot of moisture is getting into the building, and they don't seem to be concerned about taking care of customers or protecting their possessions beyond a metal wall and lockable garage door.TDLR: PS will price gouge you in hopes you'll move out in order to bring in another customer at a higher monthly rate. I no longer would recommend this company as it's too much work to handle their dramatic attempts at profit margins.
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October 2023 by Halim Zenag
Very good service received by Mr. Singh. Very satisfied. 5 star
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October 2023 by Christian Finnigan
Singh was very helpful! Property is clean, seems very secure.
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September 2023 by Armin bojku
Singh was amazing. Showed me how to open gates with app, and even guided me to my exact unit when I couldn’t find it. Great customer service and I’m happy to have chosen this storage place to hold my stuff for the time being.Thank you Singh!
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September 2023 by Anwar Siddiqui
Dilraj the manager of Pohick Road Lorton Location resolved all the issues, It was unexpected and they help me get my stuff safely move out to my new house. I am glade and happy with the outcome. Thank you Dilraj
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September 2023 by Wilmer Atienza
Singh was cheerfully & professionally .He provided me with an excellent service today. Thank you!
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August 2023 by Harminder Kaur
Singh Provided me expectational service. Very knowledgeable , polite and professional. Thank you.
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July 2023 by Mike Schmidt
Singh provided exceptional service to our company when acquiring our storage space.
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June 2023 by Karla Rel
I cannot speak enough wonderful things about Ana. The level of customer service she provided was unmatched. She was kind, knowledgeable, and helped me every step of the way with my storage unit access. Thank you Ana! I truly appreciate your amazing help!5stars all around!
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June 2023 by Jack Love
I had a great experience renting a new unit. Ana was extremely polite, professional, and she performed her tasks quickly and efficiently, and is cheerful all the while when she's doing it. You can tell very easily that she puts her customers first, and is dedicated to their satisfaction. I'm actually considering hiring her away from Public Storage, to have her help me with my business. But as long as she's there, I would highly recommend Public Storage for your storage needs!
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May 2023 by Drucie Figueroa
Ana helped us identify the right unit for our needs. The facility looks well maintained and clean. We're looking forward to a good partnership. Highly recommend!
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May 2023 by Michael Lee
Great clean location. Ana was extremely helpful and friendly. Overall, a great move-in experience. Highly recommended.
