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February 2024 by Trevor
Excellent service from the staff and manager joe. Was able to get my tire serviced quickly. Will use this location again
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February 2024 by Cyrille Barr
Pulled up because I had a flat early in the morning. They took me in right away and got me out in less than an hour. I will continue to come to this place for tires, oil changes, and brakes. They just treat you so well and seem to truly care. Even got me a cup of coffee and had free Wifi so I could work while I waited. Thanks for making my rough morning not so rough!Update: 6 years later and still great service. Joe, Terance, Sethi were awesome and made our morning. Quick service, great communication and some brand new shoes for the truck! Thanks fellas. I will be back!!!
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December 2023 by Jazzmine Moore
Mesiah, was such a delight. He honestly made this experience way easier than I expected. I’m not knowledgeable when it comes to cars and he explained everything to me so simply! He was patient with me and understanding. This man has incredible customer service. He’s so polite & engaging. Thank you so much for your help with my oil change. I’ll be back again, hope to speak to you again !
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December 2023 by Mahiyat Murshed
I suddenly got a flat tire one night after a long day at work. I had gone home to drop off my work computer and on my way to dinner when this suddenly happened on a busy road in Springfield so it was 7pm. I was panicking because I knew most places would be closed. I got an amazing firefighter to put my spare on, and I called this NTB location because they were open until 8:30. Between the firefighters going out on calls, I spoke to Rick at NTB who was so patient and kind. He gave me all sorts of information and told me if I was able to get a spare on, I could come to them by 8:15 to see if they had my tire in stock. I managed to be done with my spare at 8:08, and rushed over to them who were 10 minutes away. I knew I wouldn’t make the 8:15 time but still I figured it was worth a shot to get everything fixed within one night. I called them on my way and let them know I was en route and they said no problem. I arrived at NTB frazzled and nervous that they wouldn’t have my tire. There was no other customer there so they immediately took me in and said they had my tire. I interacted with Josh and Rick. Both were so kind to me, and they and the other technician literally stayed open past their closing time to fix this for me in an emergency. I was with my female cousin and us being women AND clearly being in a desperate situation, these guys could’ve easily taken advantage of this and overcharged us. Instead, Josh took all my info and asked me if I’d been there before. When I said no, he applied a coupon!!! He literally saved me money instead of taking advantage of my situation and upcharging. They took such good care of me and my car during a very stressful situation and I am forever grateful to them for this. Their prices are shockingly low too, I thought I’d be out at least $100 but their labor charge was very reasonable and the tire itself wasn’t bad either so I spent less than $100 and they fixed everything within like 15-20 minutes. Rick and Josh were talking with me while my car was getting fixed and they seem like such kind people. I will definitely be back if I have any other issues with my car. I cannot recommend this place enough for their service, pricing, efficiency, patience and kindness! Thank you so much!!!
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December 2023 by Jack Cao
Got a nail in my tire and was slow leaking air. Luckily I was able to pump air into it enough to get me to NTB lorton. They were extremely busy and I was a walk in. They notified me of the wait and apologized (yet I was a walk in) caught me off guard of how friendly the staff were. I eventually was called up and they found the nail, explained to me it was repairable and I did not need a new tire. Sigh of relief especially during the holidays, Terrance and Josh were amazing and made my visit pleasant and fast. Definitely will come back for all my tire needs, happy holidays gentlemen you guys made my day
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December 2023 by Charles Guedenet
I cannot recommend this place more, especially Mesiah and Rashid who really helped us out today!! On our way to Richmond, our minivan went over a razor blade and was losing air fast. NTB was the only place near us that was open on a Sunday. They patched up our tire quick and only charged $30. Plus, and this is embarrassing, we had lost the key to unlock the wheel lugnuts. Fortunately, Rashid had one that worked! He didn't want us driving around with kids without one so he gave us his. Mesiah paid for it. Professional, competent, kind, and honest describe these good people.
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November 2023 by Rifle Cool
This place gave excellent service and had great timely results. I came in for four tires, an oil change, and an alignment and they got it done within an hour and a half. These guys are very fast and very phenomenal when it comes to Installing tires, batteries, alignments, and oil Changes. Bunch of hard-working group of people, And management was amazing. Armani (The assistant Store Manager) kept me updated with the services every 5 to 10 minutes. I definitely recommend coming here again and coming if you are a new customer.
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November 2023 by Inga Puzikov
Armani , the assistant service manager is phenomenal! Very knowledgeable, professional and helpful.We had a tire that blow out on a road and called him panicking....he took as thought the process, helped us pick the best tries and guys did an excellent job installing them. We were even able to get them rotated and it was at the end of work day.They went above and beyond! Very happy with the service and highly recommend.
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November 2023 by Burnzy
Great customer service! I dropped a tire and wheel off to get mounted and balanced and was in my car getting ready to leave when their associate Armani came out to to parking lot to let me know they were able to start right away, this saved me a lot of time driving back and fourth. It was a very kind gesture on his part.
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November 2023 by Stephen Denny
Through my own inattention I ended up causing a flat tire and damage to another tire. After getting the spare tire installed, I drove to the NTB store in Lorton. Got there about 12:15 pm and received a call at 2:30 pm that the new tires had been installed and an all wheel alignment performed. What fantastic service! Sethi, manager, checked me in, went over all my options, and explained what he thought was the best choice for me. Very knowledgeable and unusually friendly. When I picked up the car, Armani, assistant manager, took care of the check out and payment process. First rate service from him, as well. Felt terrible about my carelessness, but was glad that I trusted NTB Lorton to take care of me. And if you didn't know, NTB is much more than just tires and batteries; it performs just about any auto repair and maintenance one can think of.
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November 2023 by Lauren Centrella
Great, fast service, even though I came in within an hour of closing for a patch. They could have tried to upsell me a new tire because my tread was worn, but they were able to patch it. Would definitely return!
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October 2023 by Pearline Blackwell
Very happy with the service and the team was very helpful with all my repairs I would recommend this shop for tires and any other repairs services you my need very kind staff Josh and Armani where very helpful.
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October 2023 by Kevin R
Be careful. They don’t honor warranties. Came in to pay an alignment and the wheel balance was part of a warranty plan for the life of the tire. I felt like nothing had truly been fixed and I took it to a mechanic to look at it and he said the balance was never done and the alignment was bad. So I paid my trusted mechanic and sure enough it drove very smoothly. Won’t be coming back.
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October 2023 by alberta williams
Had a great experience today. Went in for low tire pressure and they checked my car overall. Great service and thanks to Armani Villodas! I will be going back for my oil change when due.
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October 2023 by Natalie Neal
While I'm grateful they were able to install my tires, I'm not real happy that they tried to offer to replace my brakes for over $900. I declined because I get my maintenance done through my amazing dealership (Brown's Mazda in Alexandria), but when I went to have my brakes done, they told me that my brakes were well within limits and didn't need replacing for a while, so that clearly was a scam. NTB also broke off my wheel emblem and didn't tell me about it. I only found out when I came home and it fell off my wheel. I also had to go back because my tires weren't properly inflated and my vehicle was pulling to the side. I will never ever come back to this place, and hopefully you don't either!
