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“Mike was wonderful to me! My phone suddenly stopped working and Mike helped me pick a new phone and worked with my old phone all the way up to closing to help move my contacts and pictures to my new phone. I couldn't have asked for a better experience!”
11AM - 8PM
8328 Richmond Hwy, Alexandria
Mobile Phones
“Hi l, I wanted to review this lovely store that had professional workers. I bought an iPhone 13 for $350 that is a good deal! I love the phone is amazing I will recommend you to come here.”
10AM - 8PM
7054 Spring Garden Dr, Springfield
Mobile Phones
“Roger was fantastic! He repaired my phone with cracks on back and front and fell in the sink. It was a crap hour but they got me all fixed up. For those who have T-Mobile...once you submit your claim this is the closest repair shop they send you.”
“I feel very happy to have come to this store and to be served by Flavia and that she has given me a lot of help.
Very professional in his work, congratulations at&t”
“A few days ago went to this Verizon store on Braddock across from George Mason University, Jorge greeted me with excellent customer service and helped me set up my new phone. Very knowledgeable representative highly recommended to ask for Jorge.”
“They are so trustworthy!!! I broke my back lens on my iPhone and was told that it could cost 35$ or $125 depending on what they had to do. To my surprise, they didn't charge me the higher price. My camera is working like new!! Thx you”
“Angie, Jaylon, Edward were at the store today and were more than fantastic assisting with my business needs. Highly recommend not only at&t but this location specifically.”
“DeWan was extremely kind and helpful. He was efficient knowledgeable on the Fios packages. We appreciate his customer service as we are new to the area and needed to set up internet that we can rely on. This is at the 7301 Little River Turnpike location.”
“I came to this place with a "cell emergency" a couple of years ago (phone wouldn't turn on even when fully charged) and they fixed it quickly and competently for a very reasonable price. Recently I came back with a stuck sim card and a question about replacing my screen. They were honest about pricing the screen costs (reasonable but perhaps not worth it in my situation) and didn't pressure me at all when I said I'd need to think about it, and got a stuck sim card out for me as well. Great place; I will never go anywhere else if I can help it.”
10AM - 8PM
7018 Commerce St, Springfield
Mobile Phones
“Our son cracked his phone face and Christian was very friendly and helpful with fixing it. Service was quick and easy. We were in and out in less than 20 minutes.”
“Can’t say enough about the employees at the Beacon Hill store. Very through and very caring, took extra time and patience to complete my needs! Recommend Carlos and Vanessa be acknowledged as two exemplary employees!!!!”
“I had a wonderful experience! I came it to get a new Apple Watch and a new screen for my phone. Marcos and Mafer were great and gave an unsurpassed customer service, and were very patient with all the questions I had.
There are a few AT&T stores in this area, I highly recommend this one. 20 out of 10 ?”
9AM - 7PM
3518 King St, Alexandria
Mobile Phones
“John provided exemplary customer service. I had to replace my phone on a break from work. He gave clear and helpful advice and made sure I finished the transaction quickly. I highly recommend this store.”
“Keishla was the associate who both greeted and helped me. She was absolutely fantastic! Extremely knowledgeable. She offered me multiple solutions to my issue and helped me select the best one for me. Without question she is definitely an asset to the company!”
“I needed to replace a lost phone and I upgraded on my family plan and so did my grandfather. The manager that assisted us was incredibly helpful,very knowledgeable, and made us very comfortable with our decisions. This was one of the best experiences we've had with AT&T. Thanks again. I’m not sure what your name is, sir, but we talked about football A lot and my grandfather appreciated your services. We will definitely be back at this location if we need anything else”
“Came in with several issues and David the TMobile specialist was able to solve all my problems. Fantastic service and would highly recommend him if you need help!”
“I needed a new cell, & these people are really fast. Very friendly & helpful. I recommend if you need something from a Verizon store to go to this store. There was no waiting in line. Fast friendly service. Thanks again for my new cell!!! So far so good”
“Manhasset was super helpful with getting my new device set up, she assisted me with all of the data transfer process. Could not be happier with the service she provided, it was a great experience”
“SPRINGGIELD, Va. - Running Friday morning, tripped, fell, my Otterbox was a wreck and screen a mess. So went here (in back of a commercial building across from Springfield Plaza, next to that pedestrian overpass under construction). VERY satisfied. Got told 'you're screen's not broken, just the glass screen protector cover.' No upsell or attempt to 'replace my screen.' New glass protector and new protective case - $30 total. Super quick, personable - five-star experience all around.”
“I went there to transfer my information and my phone was completely broken. I can’t see the screen and the guy he was so helpful. He transfer my information within 20 minutes.”
10AM - 8PM
8418 Old Keene Mill Rd, Springfield
Mobile Phones
“Mobile expert Adam was very professional and handled our transactions seamlessly
. He offered the best deals and assisted us all the way. Highly appreciated the exemplary service.”
“They do have a very good team here. I called and asked for the status of my order, the lady on the phone was very nice and checked it out with the UPS for me. Thank you so much.”
“While the store didn’t have in stock the exact phone I wanted, I did opt to get one they did have since my phone was going to “die” any day now. Greg at the store was very personable and knowledgeable and assisted in the whole process”
“Excellent customer service the girl was super friendly and helpful we bought 2 ?? today ??February 19, 2024 Presidents' Day ? the short girl with glasses is very friendly and helps you a lot”
“First time in this pork store. I live in Manassas and they helped me very expertly because my phone had no signal...thanks Emma. I recommend this store to anyone 100%.”
“This particular branch employees are extremely customer service oriented. They always support whatever needs I am have whether it's information, cost savings, service options, and always place the needs of my family before the their own. That's hard to find in the service industry. They should be applauded for their commitment to great customer satisfaction.”
10AM - 9PM
7320 Richmond Hwy, Alexandria
Mobile Phones
“I believe in 2022 the Spanish lady cashed my check even though my ID was in the process of being renewed. She cashed my check even tho it's been like 8 plus years since I've been a customer there. I swear some customer service can go a long way. I love that woman soooooo much. I owe that lady.”
10AM - 7:30PM
5820H Seminary Rd, Falls Church
Mobile Phones
“Mr.Nham did a great job replacing my Galaxy Note 5 Battery in record time..35-mins..! AT&T told me that replacing batteries on Samsung phones is tough.. but.. Mr. Nham is a real Pro.. and kind, responsive. Eden Ctr has a reputation as a hub for Top Vietnamese businesses. ..the brand name stores quoted more and some said they wouldn't even work on my older phone... Thank You.. 5 Stars. !”
“I am writing to express my heartfelt appreciation for the outstanding customer service provided by Mario during my recent visit to your store. His knowledge and assistance were invaluable in helping me select the perfect phone to meet my needs. Mario's professionalism and commitment to customer satisfaction are truly commendable.
Thank you once again for employing such dedicated and knowledgeable staff. I look forward to continuing to do business with Verizon in the future.”
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“I got quoted almost 200 to get my laptop fixed which I was fine with since everywhere else was higher, however after they discovered the issue was more minor they went ahead and charged me half the price, which in a world full of scammers and unethical people, where they could have fixed it and taken that 200 they let me know and only charged me what was needed! Truly great full for this store!!”