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January 2024 by Aris XIII
Will never stay at this hotel again the staff is very rude and have no prior knowledge of their policies. I was charged A $250 deposit for accidentals paid way more for that than I paid for a room for one night. I was told that my money would be released after checking the room, making sure everything was in order was told my money release in a few hours or even a few days they really think much of it and mind you. It’s been a whole month after calling and calling and calling no answer no nothing was told it got released but then again, I find it funny after a whole entire month it finally got canceled and finally got my money back . The rooms are nice don’t get me wrong but staff is unprofessional very rude. Don’t know their policies and management can never get back to you or probably there just want to hear my mouth at all. This is not the first time I’ve read that people were charge outrageous amount of deposits, and it seems to be I was the only one who got chosen to pay that huge amount that was way more than my room for one night, which is ridiculous will never stay here again.
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January 2024 by Jill Funk
Check in & check out went fairly smoothly. I thought it quite rude that the person was on the phone both times while taking care of me. The hotel & my room were very clean and pleasant. My only room issue was the vent fan in my bathroom. It was terribly loud and there was no way to turn it off; came on with bathroom light. I would definitely stay here again.Nearby activities: Only a few minutes from the Lorton Autotrain Station!!
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January 2024 by Lisa T
Best hotel, everything about this place is awesome ?Rooms: Clean and comfortableFood & drinks: Always availableNoteworthy details: Staff was extremely friendly and helpful
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January 2024 by Cathie Baines
Rooms were clean and beds so comfortable!Front Desk Staff and Breakfast Staff were friendly and attentive.Perfect location off the highway, with restaurants and other services, very close by.
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January 2024 by Dave Force
Checking in a 3 hour wait, we where one of many.
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January 2024 by Blair Dehuff
Friendly staff, good service and nice rooms. The breakfast they serve is also very good!
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January 2024 by Mike Thi
Accommodations were clean. Desk clerk wasn't so cordial or friendly at all.Rooms: Clean and I'm picky.
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December 2023 by Joseph Raebel
Weird fitness room stipulations. No fruit at breakfast. Sometimes there was coffee. The staff weren’t rude, but were definitely…peculiar.
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December 2023 by Dana Anthony
Hard to get to entrance for out-of-towners. Excellent cleanliness and breakfast.Food & drinks: Available for sale on-site for use in the rooms.
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December 2023 by Isabel Cristina
Stayed for six nights. Killed one cockroach per day in my room, increasingly larger every day. Breakfast was subpar even for free hotel breakfast. Will have to shake my clothes out before packing, as the last roach was found on my sweater. Gross.
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December 2023 by Vivin Aaron Divyanathan
Good rooms for a stay, good food, good service, overall a good experience, close enough to the city, many excursions can be done.Nearby activities: Restaurants, drink places etcWalkability: Very accessibleFood & drinks: Good for a night's stay
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December 2023 by Gregory Fee
Used this location many times. Bathroom is the weak link. Seems like all the fixtures are always loose. Plenty of restaurants across the street.
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November 2023 by Michael Petillo
A motel that exceeds expectations. In today's world, most hotels never live up to expectations. Anthony greeted us at the front desk at 10:00 pm. Very friendly and got a room for us right away. The room was very clean and spacious with 2 double beds. In the morning, we enjoyed our complimentary breakfast with scrambled eggs, sausage, biscuits with gravy and bagels, etc. As we checked out, it was Anthony again from last night, 7'00 am. He came in to cover for someone that was sick. 5 stars from me after driving 9 hours in the rain on the Sunday after Thanksgiving. Anthony, thank you!!!
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November 2023 by Ellen Feyka
For the most part, this hotel was clean and nice, however, the breakfast was not. The eggs had a smell to them each day, they didn't offer many options, they were out of everything, meaning there was a place, but it was empty. The drinks were heavily watered down so we drank water instead. Part of staying at HIE is so I can feed my family a nice breakfast before starting the day, but this was a total fail all 3 days.
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November 2023 by Sue Leigh
Stopped in for a night as a half way point driving to a final destination. The room we got had some stains on the floor and we brought an air mattress for one person in the party, but between the area of the floor and the wall they slept, it wasn’t the cleanest. I’m sure the towels were cleaned but some had stains. The bathroom grout was very stained which didn’t help with the perception of cleanliness. The elevator buttons were heavily taped up and there were signs that they were undergoing renovations, but it seemed more like they were just broken and need to be fixed. If I needed a halfway point to stay again and this was the only option, I could stay here again as a last resort, but next time I will try another hotel and likely wouldn’t stay here again. I will say though that the comforter on the beds was the softest ever of the 3 IHG hotels we stayed at in the week, and the beds were comfortable which was a plus.
