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January 2024 by Charles L.
Today I experienced my first ever racist encounter when a cashier (she said her name was Marie, wasn't wearing her name tag) at the Food Lion in Lorton Virginia refused service to me by lying and saying she was closed. After going into another line I noticed that she continued to serve other customers that weren't minorities. I was specifically sent to her line by one of the front end people. I spoke with their store manager, but we will see what if anything to the employee. I do not plan on letting this slide! You should be ashamed of yourselves for hiring such people. Everything is on camera and I have contacted the corporate office regarding this.
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November 2023 by Andy Lutz
Thank you Mashima and Kimberly for the smooth experience with the Instacart order process and pickup. Next time I’ll know that I don’t need to go into the store for the pickup! ??
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November 2023 by M Ayers
I have to do an update to my previous review. So there is a AWESOME Food Lion employee in the deli named Skye. She is the nicest and most responsive grocery store employee I have ever had the pleasure of dealing with in a grocery store. I can’t say enough nice things about her and her willingness to assist a customer and go above and beyond. I appreciate her so much. Food Lion I hope you look at these and know how lucky you are to have Skye as an employee. I have been coming there just because of her ( and the shredded chicken for my foster cat Lol) and as a result I grab other items Where before that honestly, I maybe went to Food Lion three or four times a year even though it’s the closest grocery store to meI Usually have a good experience in this grocery store. It’s close to my house and where I go if I need something fast. Nice they have curbside pickup now and their store club generates some decent coupons. All in all I recommend it. Now if they could just Lysol wipes and spray.....
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October 2023 by NeNe
Clean and convenient. Great prices too
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October 2023 by Carmen Zeballos
On September 29th, at 6:26 p.m. I had the worst experience at this location. I went to buy water for an event that I am having over the weekend. I got treated like a thief, humiliated, and discriminated against. This black lady in self pay. I don't know if she's the supervisor, but she was absolutely rude. Started yelling at me in front of other customers. Basically, she yelled at me that I should never come back to the store ever again. I will not say that the store is bad. Your employees need better customer service.
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October 2023 by Nicol M .P
The manager is lady very rude maybe because she pregnant., she should work less .she doesn’t know how to help the customers .not good customer service…,
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September 2023 by Herbert Kaskoff
Had good sales on coke products and only place I can find Gwaltney sausage. Wish there were one closer to where I live in fredericksburg but they all left so I only go when I am passing by.
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August 2023 by S C
This evening was a bust. This store used to have consistently great customer service and great service at the cash register. I went to the deli at 6:45 pm today. There was a man that kept printing labels and going in the back. He did not acknowledge my presence at all. After standing there several minutes thinking he would be back out soon, I rang the service bell. HS comes up front and says they’re closed. 1) Why didn’t you say that when you saw me standing there for several minutes waiting? 2) Why are you closed at 6:45 pm? He said he’s by himself and is closing early and he’s already cleaned/closed all the equipment. So, nothing purchased… I would’ve looked like a j*** making him slice deli meat and clean everything again. I didn’t seek help it a manager but happened to pass him while picking up some produce. Just said I don’t want anyone to get in trouble but they really shouldn’t shut down equipment before their closing time. This was 10-15 minutes after I had been at the deli and the manager said the deli shouldn’t be closed, even then. The cashier was very friendly and personable but this is the third time they’ve bagged the wrong food together (such as milk and juice with fresh peaches). Please teach the new staff how to bag so produce and bread isn’t squished or damaged.
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May 2023 by susan vie
Most of the employees are nice, except a woman at the deli who is rude, unfriendly and impolite. Please make sure all your employees are trained on Customer Experience.
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May 2023 by Michele Grabill
It was pretty late , I felt rushed then I was followed buy a security guard because he had nothing better to do than follow me. If you want my number Mr security, just ask
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May 2023 by Samanthaxxroblox
Always a good place to shop a lot of great sales weekly and a great hot food bar with wings
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May 2023 by Shawn S.
My experience at this food Lion was perfect, the employees were so helpful, especially this you man named Kwasi that helped me with everything I needed.
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April 2023 by Spigotee
I called the grocery department with a question about Cheerwine soda. I was told that they did not stock Cheerwine, but management was very nice about it. I found the conversation so pleasant I gave them five stars for courtesy alone.
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April 2023 by Debbi Fuller
Very nice clean store. Had everything I needed and more. Was looking for "Cube Steak" and found it here. Also great price on Easter candy
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March 2023 by Nasirkhan Ranjber
Very bad service, one of the worst manager. She left the western union register when I reached her, she asked me to give her one second and then she spend more than 30 minutes in unnecessary things like moving cards and talking laughing to other associates.
