-
August 2024 by Ariel Terrazas
They towed my car that had the parking stickers and the car had a broken rotor
-
July 2024 by Ahmad Z. BALLOUCH
They towed my car on Friday and charged me extra as weekend charges. Their service is terrible and worse.
-
June 2024 by jinyan guo
Doninon towing lorton manager Josh helped me 1/2 cost of Uber to the towing company to pick up my last year towed Honda car and asked me to change my review ( from 1 start to 3 star which I did in front of him) .
I came today to complain last weekend they towed my front wheel drive Toyota Corolla car from the back, they dragged my car from back for 4 to 5 feet (according to their camera as the manager had told me). After the incident, my car started to make strange noise after I drive it and then turn off the car / engine, the manager said it was the noise of my car’s fan, which was not true. It was a completely different noise as a fan running.
Can someone help me to tell what’s the problem of my car about the noise, my car never had such noise before (I can put the noise on YouTube or Facebook which allows video).
-
June 2024 by Christopher Elliott
To work here you have to be completely honorless. Imagine their parents disappointment when they tell them they tow people for a living. Embarrassing.
-
May 2024 by Shivonne L
Damaged my car when towing my car at 2am from a hotel. Filing a complaint.
-
May 2024 by Young Cao (The-Calf)
I was towed in front of my residents where I've been living for a year. My permit fell off because I have another permit for work. They said it was not displayed properly and cannot go inside the car to check. When I got my car, the car has definitely been driven by another person, my seat position was for a tall person, my packages in the back were crushed by the seat being pushed back and my E-Brake was all the way up. Telling me you don't go into people's cars is common sense, but actually doing it after the fact and taking my car for a joy ride is beyond comprehensible.
-
May 2024 by Danielle Rodriguez
hate em!
-
May 2024 by Joanna Thieke
Mind you, my car was brand freaking new, and they was able to break the clips of the cover. It frustrates me because the resolution is not said over the kiosk/cashier. I am guilty of where i parked, it's just a matter of when will this be fixed!
-
March 2024 by Andy G.
READ THE REVIEWS!! They are not lying about these guys being predators and doing anything to make that buck and honestly i wouldn't call these guys in an event of an emergency. I was towed then all of sudden my alignment is messed up and if I could post the video my neighbor captured you guys would be shocked. This the most disliked towing company in all of the nova area. I just hope the city would do something and look into their business.
-
March 2024 by Phia Bejar
Worst customer service . The guy who he calls himself been the manager yelled at me to and was been constantly rude and not professional. Y’all should do a better job at hiring people with education and professionalism. Don’t forget they represent your company.
-
March 2024 by Mahdi Bashir
Car was damaged by them. Scuffs and scratches on the back of my car and I filed a claim and was rejected. Getting started on the suing process.
-
February 2024 by J R
The woman at the desk needs to learn empathy and the people who work here are scum.
-
February 2024 by Le Simone
Listen, this company is beyond disrespectful they feel entitled, and they use their emotions rather than doing the proper customer service. Michael was just extremely rude.
-
January 2024 by Jacob I.
Middle of the night medical emergency happened while snowing heavily so I ended up parking in the garage not obstructing any other vehicle. After explaining the situation to the employee of the towing company that I have a special need baby with oxygen requirements 24/7 he called me stupid for parking in that spot. BBB and my congressman will definitely informed of the problem. Predatory and preying on people in definite need.
-
December 2023 by Dania Estrada
Fast, responsive services, the driver are professionally. Highly recommended:)