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June 2023 by La Ken
The entrance was not obvious but it does mention Budget trucks so that was helpful. Very nice gentleman spoke to us on phone and in office. Very simple private office setting but would use again.
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June 2023 by Casey Popik
First time ever writing a review but I figure this deserves one.We rented a truck and every step of the way was terrible. At pick up the guy was odd and kinda rude. My wife reserved the truck in her name but used my card so he wanted to see my ID. Which was fine but when I hand it to him he got angry and stared at it. Then asked why does he have my ID. We both responded that he just asked for it and he looked at us crazy and proceeded to do the paperwork.So we leave with a truck and the area manager mark calls us and asks if we can drop it off in Winchester instead and he’ll give us 50 dollars credit. We said that’s he fine. He thanked my wife and said it was doing them a favor.At drop of the guy was wondering why the tank wasn’t full even though our paperwork shows 3/4s. He said it’s always supposed to be full and he’ll have to call the pick up place and we were like okay?Then hours later our original drop off location calls us and was wondering where the truck was. We told them mark had us drop it off in Winchester instead and they said they had now idea about that but okay.Fast forward a week later and we’ve been ghosted by mark and no 50 dollar credit. Complete scam and rip off. Save yourself some time and get a truck elsewhere.
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May 2023 by Joe Robinson
Awesome clean truck very polite and straightforward. Great experience period I will come back
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April 2023 by Chris H.
The truck was filthy, needed an oil change, and air in the tires. I wasn't happy with the vehicle beside it having a full tank, tons of dents, dings and scratches. The place was borderline unhygienic too.
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January 2023 by Cory Rodriguez
Said they had no information on my reservation with multiple confirmation emails. On top of which said they had no trucks available while you can see them from his desk. Just schedule with a real truck rental business not somebody’s doing it from the side of an office.
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December 2022 by Jesus Christ Loves You!
Although, this old nasty man is the rudest, and biggest racist I’ve ever come across; his knees will bow and his mouth will too confess that Jesus Christ is The Lord God! (Philippians 2:10-11). Ex-customer.
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October 2022 by Phil Aubart
This place was great! Exactly what you'd expect out of a truck rental and at far lower cost than it's competitors. The employee was very kind and efficient. I forgot the moving pads and was able to get them the next day no problem. Truck was ready and waiting. In and out in 20 minutes. Highly recommend!
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August 2022 by J May
Doesn't honor reservations and will try and sell you something different and act like they are doing you a favor.
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June 2022 by j raa
Worst experience with a shady company that doesn't care about it's customers. Hidden fees, worn out filthy equipment, dishonest guy that runs the rental counter, and way more expensive than U-Haul. I'm embarrassed to say I still went through with this after getting nailed with additional and undisclosed fees because I thought I'd save $40 over U-Haul. $450 more in the end. Never again! If I could give this dealer a negative rating, I would. Stay away!
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June 2022 by Lisa C.
If I could give zero stars I would. I rented a truck online over a week ago. Received a confirmation email. Two days before pick-up, I received yet another confirmation email. The afternoon before the 8am pick-up I received a phone call telling me THEY DON"T HAVE A TRUCK FOR ME. They offered a cargo van I did not reserve a cargo van because it is not big enough for this move. The truck was the linchpin for a household move and without the truck, we are at a standstill. I called Customer Service three times. Each time I was told the inventory manager would be "messaged" and would call me back. The last time I called I asked to speak to a supervisor. I was on hold for over 10 min and the lady came back and said no supervisor was available. Three supposed messages in to the inventory manager, just over 12 hours from when we were planning to pick up the truck and start the move -- no call back. DO NOT RECOMMEND. If you go with them, have a solid back-up plan.
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May 2022 by Waterford Place
If I could rate this location a negative number I would. On May 12, 2022 I had a van rental to travel 700 miles. When I arrived the van the agent had for me was dirty, damaged, and had NO tread on the tires! I advised the agent I would not put my life in danger in the inadequate vehicle. I cancelled the reservation that moment. I found later he manually charged my credit card $75 for no show! I have disputed the charge. Beware STAY AWAY FROM THIS RENTAL LOCATION
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March 2022 by Michael G
Reserved a 16ft truck well in advance for two weekends with pickup on Saturday morning and drop of Monday morning. At 6pm on Friday they TEXTED me to tell me a truck was not available. I quickly called and was offered a much smaller van for THE SAME PRICE.A call to the customer service resulted in them telling me that an inventory manager would find me a truck and call me back within two hours. That never happened. A call back to customer service on Saturday morning resulted in confusion as they seemed to have no idea about the previous call or promises. Luckily, I was able to get a last minute truck from UHaul where the reservation is GUARANTEED. Canceling at the very last minute and being zero help could not have made for a worse experience. Thanks for the extra moving stress Budget.
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February 2022 by Alan Oneal
Charged me 200 for an extra day when I returned it the day it was due and even marking "do not extra charge" on my reuturn sheet because of the reviews.
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February 2022 by Jade Robinson
This is the worst experience that I have ever had in moving. NEVER DEAL WITH THIS COMPANY STICK WITH UHAUL
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January 2022 by cletus maag
This company is the absolute worst, currently reaching out to corporate to file a formal complaint. My mother-in-law went to pickup a truck at this location and tried contacting someone at this office and nobody was answering the phone. Then she gets there around noon and nobody is in the office. Keep in mind the website says they are open from 9 a.m. to 1 p.m. and evidently the guy that was working there chooses what hours he works and is very indecisive about the hours he works as well. We called the office and finally reaches someone at 1:02 p.m. and the guy mentions they close at 1 p.m. and then he says 12:30 and then states at noon. Each time he changed up his story. I'd highly not recommend this company and I will be filing a formal complaint and will also be asking for a complete refund since they choose the hours they want to work at this location. It really put my mother-in-law in a bad situation because someone didn't feel like working on the 2nd.
