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November 2023 by Matt Aiken
Great quality of service! Done in timely mannerThis garage does our fleet vans as well and does an excellent jobServices: Transmission
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October 2023 by Oyuna Johnson
My tire dashboard light went on for a year, and I tried to have it fixed by the dealer. And I had to take my car to the dealer many many times, but they could not figure it out.Luckily, I found this place and dropped my car off for half a day; they fixed the issue completely. I appreciate their knowledge and expertise, and have to mention that they are very polite. I already recommended them to my coworkers.
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October 2023 by Emma Sloan
The actual work they did was excellent. The pricing for the work I got done was very reasonable, especially given the high quality, and they give a good military discount. However, some of the pricing for work I opted against was very high--they lumped a transmission flush, a brake flush and a coolant flush together under a quote they termed "fluids" that was $724. When I asked Will why it was so high, I didn't really get a straight answer. I decided to get those services done elsewhere. If I were just rating these aspects of service, I'd probably go with 4 stars.My customer service experience, however, was not great. I made an appointment for 11:30am to get an oil change and an inspection while I waited, figuring that with an appointment I'd be done around 1pm, 1:30 at the latest. When I arrived, I was told they had me down as leaving in--which is fine, mistakes happen--but when I said (politely--no yelling or unreasonable demands) that I had planned to wait, the guy (named John iirc) laughed at me and said, "You can wait if you want, but my guys are going to lunch." I was told my car would not be ready until 2pm. My husband ended up having to leave work to come get me so that I wouldn't miss a 2pm meeting. (I probably should have just left and gone somewhere else.) They didn't actually finish the work until 2:30.They ended up keeping the car overnight to replace two of the tires, which were still the original tires on my 2013 Civic, so not a huge surprise. When I called the next day at 1:30pm to find out if my car was ready yet, I was told not yet, because the tire delivery was delayed (which again is fine, stuff happens), and work would start once "the guys" were back from lunch. (So...these guys get two hour lunches? Can I work there too?) I called again at 3pm, figuring replacing 1.5 hours was a reasonable amount of time to mount and balance tires, and I was told my car would be ready at 4pm. They still weren't done when I arrived at about 4:10, and I ended up waiting for another 30 minutes before it was finally done.I do understand that I'm not the only customer, and that sometimes work runs behind, and all kinds of stuff can come up. That's all ok. But I do have other obligations, and it makes my day more stressful when I can't get an accurate estimate of when I'll have my car back, and it was frustrating that no one was willing to communicate with me about it or seemed to care about the inconvenience to me and to my husband (who had come home from work early because I had thought my car would be ready much earlier).The weirdest thing about it is that the person I mostly interacted with (John?) gave me the impression that he personally disliked me. I don't know if that's how he treats everyone, or just women, or just people who are socially awkward and don't make eye contact (I'm autistic). Or maybe he was just having a bad couple days for unrelated reasons. I don't know. But the way he was treating me actually made me wonder--perhaps unfairly--if my tire work wouldn't be so delayed if I were someone else, and no customer goes back to a place that made them feel that way.Services: Vehicle Inspection
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September 2023 by Andrew E
I was extremely disappointed with my experience with this place. I took my car for, among other things, a state inspection. I was told I had to change my brakes for it to pass. I changed these same supposedly failing brakes not long ago. I expressed that concern and was told over the phone my brakes were “metal on metal.” I felt that the estimate for changing the brakes was pretty high, so I told them to hold off. They failed my car’s inspection in the meantime. I then went to another mechanic and that mechanic said—as I expected—I didn’t need to change my brakes, but, to not risk it, I changed them anyway and for a much lower price! All told? I am not coming back here because I can’t trust what they tell me in the future. For this mechanic to fail my car’s inspection because of the brakes, I would expect the other mechanic to tell me they are not in a good condition. He did not.Service: Vehicle Inspection
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September 2023 by Debbie Atchley
The guys at the front desk were friendly and helpful and calmly answered all my questions. I was a new resident of Virginia so I had quite a few questions. The emissions testing and inspection seemed to be done efficiently. I will be returning the next time those services are needed.Services: Auto emissions testing
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September 2023 by Jenny
Talked to Ben over the phone to get a quote for replacing my tires. He was very friendly and patient. I was calling around for prices and he's the only one who took the time to really look into the tire brands, and texted me separate quotes for each brand he suggested, all with different price ranges. It was refreshing to see so much consideration, and just based on this phone call, I would recommend this shop.
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July 2023 by Bill W
The crew at Advanced Auto Tech was friendly and professional. There were no surprises and the service was performed promptly. We stopped going to the dealer over a year ago and trust Advanced Auto Tech to keep our car running without overcharging for things we don't need.Service: Vehicle safety inspection
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July 2023 by mkozlak1
I do not trust my car to any other garage! I take both my mother's and my car here and they always have the best customer service, trustworthy guidance and reasonable rates for the area!Service: General repairs & maintenance
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June 2023 by Tammy Le Missey
I had a fantastic experience with the car maintenance service. Their service was exceptional, and they promptly completed the work as promised. I highly recommend them for anyone in need of car maintenance. Thank you John, Ben, and Will.
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June 2023 by Max Dutch
Have had both of my cars worked on multiple times and every time they have been professional, courteous, and expeditious. Can’t think of a bad thing to say about the staff or business.
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April 2023 by Kendall Linden
Man. I hate being late and inconvenient to people.Especially hard working people on the weekends.But sometimes you just need to get stuff done, and it needs to be done quickly (because she waited until the last minute, and happy wife happy life)I showed up to the shop 30 minutes before 1:00pm close on a Saturday, not realizing they close at 1:00.Not only were able to fit my Wife’s car in for a state inspection, but they were so nice, and courteous to the situation, and were able to get the service done quickly, and without hesitation.They’ve definitely earned a return customer, one of the nicest shops in the Lorton area.
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April 2023 by Jordan Tofte
Gentleman very clearly tried to rip me off. He claims that his prices and procedures match that of the industry. I reached out to numerous dealers and didnt find a single one that had the same policy about diagnostics. I chose to go elsewhere and my bill was $640 less. No shot will i reccomend any one to go hereService: Engine repair
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March 2023 by Sunil Ohri
I worked with Wil today. Went to have 2 tires inspected for leaks and to repair if possible. The shop is kept clean and seems well maintained to my inexperienced eye. The tires were repaired quickly and inexpensively. A less reputable place might have told me the tires need to be replaced and charged me more.Taking another car to them next week based on this positive experience. Still learning about them, but I'd recommend giving them a try.
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February 2023 by Jason L
Honest, trustworthy, high tech, clean work spaces, friendly staff, and timely work. I do most of the things in my car unless I need specialty equipment such as wheel alignment so whenever i needed professional help with my car, I went to this shop.I enjoy their wheel alignment via Hunter machine. I appreciate their clean work space, which is often overlooked in garages and timely service.If something ever happens to me and I can’t work on my car anymore, I wouldn’t hesitate to take my car to these guys for anything.
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February 2023 by Jim Kvasnicka
I showed up an hour before closing without an appointment and they squeezed me in for an emissions inspection.
