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April 2024 by ksdwv1
Horrible customer service. Instead of helping customers they tell you to go to the ATM for your bank transactions. Personal bankers just stand around and wait for the one and only person working to work the drive through and the window.
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March 2023 by Mazanne de Boer
Atm offers better service than the humans. Save your time and go somewhere else.
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December 2022 by John Callahan
Family member had a recent drive thru experience at this branch. Asked the teller, Jessica, to exchange $200 worth of smaller notes for two $100 notes. She simply replied, "we don't have any $100 bills." Really? I find it surprising that a bank - Wells Fargo, no less - does not have any $100 notes, especially around the holidays. Jessica did not even at least attempt to offer lower denomination notes. At best, this was pure laziness; at worst, this was an outright lie. Indeed, later called the bank and spoke with someone who kindly stated that the bank does have $100 notes. This is disappointing. Management at this branch needs to take a hard look at their team and re-train and/or take disciplinary action against certain employees to address these and other customer service issues. I am certain this is not a one-off occurrence.
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June 2022 by Spencer De Geus
I definitely miss Nathan. He was very helpful. I no longer live in this area but had the pleasure of speaking with Amy who helped me with an issue I was having. Thank you Amy for helping me over the phone, and actually taking time to listen to me, unlike the terrible customer service I got through the Wells Fargo 800 phone line. This review is for Amy, and her alone. I only dealt with Nathan before, this branch was always a great location though. Thanks Amy.
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July 2019 by Sean Curl
Great location! Their financial management group is awesome.
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November 2018 by Bella Mujer
Love it , thanks so much
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July 2018 by Kelly Applegate
Service is so slow. 5 people working but only 1 can help us with a safe deposit box (we waited over an hr). The branch manager was here as well and knew what we needed to do (add a signature) and didn't care about our 1 minute request we needed.
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July 2018 by Alicia Sandoval
So hot today bad service drive thru
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June 2018 by Bobby Ramirez
My favorite branch around. I'll literally go out of my way to visit this branch instead, to conduct my transactions.
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June 2018 by Meg Trueheart
Long waits, unable to perform needed services (despite call ahead and long wait.) Don't waste your time.
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January 2017 by Brandi Witherspoon
Terrible service we have been with wells fargo/wachovia since 2002 and prior I had an account with jefferson national. I have never had any issues in a branch of wells fargo or any other bank as much as this one. The staff is incompetent and unhelpful. I would rather drive the extra 12 miles to the next branch than deal with them . Even a simple cash deposit is difficult with them .
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September 2015 by Crystal
Friendly service and fast i normally go threw drive threw they always give the kids lollipops and the dog a bone
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April 2015 by Lukas Vasicek
Cashing one check should not take 30 minutes!!!!
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September 2014 by Ximena Harvey
This is the absolute worst bank i have ever had the misfortune of doing business with! Their staff is incompetent and should not be allowed to handle anyone's money! They have the absolute worst customer service and all they do is talk down to you like you're a child. I've given them several copies of my POA and somehow they are always missing or lost or were not fully submitted. All they do is make up excuses for why things go wrong and never have a solution to fix it or own up to any of their many mistakes! They've lost my deposits and it's taken weeks for me to see the deposit they claimed I " never " gave to them! Also when I asked to have their corporate office number so I can call and complain they refused to give it to me and often hung up I me! I actually work for a different bank and they still tried lying to me about how things should be done not to mention that when they found out what bank I worked for they started trash talking about the bank in front of me! Save yourself some trouble and bank anywhere else but this horrible place!!!
