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September 2024 by Darlene Clark
Always great experience with the Service department.
Carl was great making the appointment when it worked with my schedule.
Carl was the Service advisor that I spoke with when dropping my escape off and picking it up. As always great from the beginning to the end. I give Magic City Ford Lexington a Five Plus.?????
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August 2024 by Robert Peery
Absolutely a great dealership to purchase your vehicle. And at 0%. A no brainer.
My recent repairs at Majic City Ford was unbelievably beyond expectations
Great repair job guys
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August 2024 by Jeff cook
Great place to visit. All were great, fast and really good work!!
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July 2024 by Gary K Rogers
Love the staff and service. However, using a $199 mailed sservice coupon and ending up with over a $600 bill was in my mind deceptive practices. Yes I have a diesel truck and expect to pay more for filters and oil. And, I did have a tire pressure sensor that needed replaced. Fine. But, to receive a miniscule 5% off for this coupon falls in the "click bait" category. The staff performed admirable, and I think this was the most attentive and professional service manager that they ever have had. I do not know who decides what on a service coupon is valid and usable, but they blew this one. Do not trust their coupons ... they are deceptive and crooked.
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May 2024 by Deborah Weddle
Great service, polite and helpful staff!
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May 2024 by Jesse Juris
This places give you predatory loans @ 20+ % interest and adjust it higher as you pay it off. DO NOT TRUST THEM WITH A LOAN. Bring your own financing.
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May 2024 by windy cook
Great service as always.
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March 2024 by Paul Richardson
The best service.
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March 2024 by Lauren Postlethwait
These guys got us in for a rear seal leak on our 2020 F250 - they were 1 of 10 dealers we called for help who could help us immediately (everyone else told us 3 weeks +). On our way from Ohio to Florida, thank you to their service dept and the tech who got us taken care of and back on the road. Truly appreciate it!
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March 2024 by Jason Noyce
Great experience. Very knowledgeable staff. EJ was a great help, him and finance made the process as easy as can be. I've never been in and out of a dealership that fast and satisfied. Thank you. The vehicle is great, more than I expected. I am happy we stopped in. Thank you EJ.
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February 2024 by Dick Schafer
Broke down while traveling, they got me in, diagnosed the problem, and although we had to wait on parts, they got me going back on the road, great service department!
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January 2024 by Ed Lesher
Very honest good hearted employees. Very knowledgeable of any issue I have ever asked about. I highly recommend magic city for in Lexington va. They are a smart choice for your service needs
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January 2024 by Lance Streff
My son goes to VMI and we live out of state. These guys especially Zach were great to work with could not have been more helpful, thanks guys! If you have a student in Lexington, highly recommend them. They also delivered the car for us!!
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November 2023 by Tucker Hoosier
They are putting a toe link on ford explorer and other cars that are not adjustable. Therefore they can not do a proper ALL wheel alignment which will result in tire wear. Ford or magic city would not do anything about it, besides tell you something else was wrong that has nothing to even do with the toe adjustment. And cause you to put a new set of tires on and take your vehicle somewhere to get it fixed properly. Lots of bad story's of the Lexington place. Would avoid if possible go to another one. Or just buy a different brand vehicle. All because they took the cheap way out on a recall.
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November 2023 by Samantha Hawkins
Wonderful customer service! EJ helped me, he was very kind and knowledgeable about the vehicle I purchased. The manager Wayne was great also! Will definitely be a returning customer!!
