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July 2024 by Teri
If I could rate zero stars, I would have. Not an employee in sight to ask where items are located. I left without making any purchase. Obviously, this store does not care about making sales or about giving good customer service. Or giving any customer service at all.
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July 2024 by F Z
Extremely rude staff, poor customer service,
I went to the store to pick up my medication, which appeared as "ready" in the system - 2 boxes. But when I arrived, the pharmacists gave me only 1 box.
I asked for the other box, and the attendant confirmed that it was only one box. After I insisted, she required help from another attendant, who informed me that my prescription was indeed for 2 boxes, but said I could only buy one per month.
After i explained that my doctor prescribed 2 because I was going to travel, they just told me that next month I could go to any Walgreens pharmacy in another state and get the second box.
I explained that I wanted to buy my box in this Walgreens, not out of state, because I didn't even know where in the other state I could find a store.
The pharmacist asked if I would be willing to pay the corresponding price of the second box, and I said yes.
After another 20min, of internal discussions and laughing from the pharmacists, they came back and said that I couldn't buy more than one in a month! There is no rule/law related that limits this medicine purchase to one per month.
I'm wondering which type of guidance the Walgreens administration is passing through their staff that paying customers are now denied to buy medication.
This was the worst experience I had ever had in a pharmacy.
I really hope they start training the staff on customer service, because today they lost multiple.clients.
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June 2024 by gideon bauer
The employees for the store are very nice.
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June 2024 by Mad Mike
Chain convenience store and pharmacy
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October 2023 by A Ll
Thao was wonderful and kind. Thank you for trying so hard to help me when others wouldn’t. You’re amazing.
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October 2023 by Elvedina Kosovic
Horrible customer service.
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October 2023 by Bryanna Schwarting
Unfortunately their pharmacy steered me in the direction to pay for the brand vs generic version of my medication (more expensive). Then was unable to email me a receipt to submit a claim to get my money back, forcing me to come in person to pick up the receipt. Switching pharmacies.
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October 2023 by Lynda Pejic
Edited. I suspect the pharmacy is overworked and support staff is stretched thin. my beef is with the app and the app developer. I am tired of the excuse, "we have nothing to do with the app." It is a Walgreens App....
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September 2023 by Brooke Barbir
I hate this pharmacy. Hate is not a strong enough of a word. I finally left when they failed to reconstitute my daughter’s liquid antibiotic (after many egregious mistakes before this). Thank the Lord I figured it out before I overdosed her. I called corporate. When I went back to the pharmacy a few days later to pick a an rx that was on auto fill and before I could transfer pharmacies, the account must’ve been flagged bc the pharmacist apologized and quickly said “I wasn’t working”. Uh ok. Like that makes what happened any better. No accountability. How about this will never happen again. We’ve put protocols in place to prevent this. Or so and so has been given further training to prevent this from happening again? Nope. Nada. So I left and took my RX to Wegman’s. Talk about stellar customer service. They’re on top of their game. Fast forward to today. Wegman’s can’t fill an RX because of a manufacturing shortage. So I called the dreaded Walgreens bc it’s a block from my house. I ask the pharmacist who answers the ph if they have the RX in stock. She says no. I asked if she could order it? She was annoyed and said “I’ll have to place you on hold while I look it up in the computer” I said ok Thank You. So she places me on hold and a few mins later the phone starts ringing for about a minute. Then hangs up on me. She didn’t want to help me. She did that on purpose. What pharmacy has it as standard practice to hang up on someone on hold? Shame on me for even trying when I loath this pharmacy so much. They’re incompetent and dangerous. I’ll drive 15mins out of my way and sick rather than use them. I don’t believe the positive reviews. They’re most likely fake or from the very few who’ve never had a problem or don’t use the pharmacy often. Believe the 1 star reviews.
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September 2023 by Krissy K.
This is without a doubt the worst pharmacy! Consistently horrible customer service, always understaffed and most common prescriptions ever in stock. I
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September 2023 by abbie
I’ve been a customer at this store for 7 years and have no complaints. I’ve seen the pharmacy staff address difficult customers very professionally. Their customer service reps are always super friendly and helpful. I also love the diversity of the staff and how they interact with ALL customers.
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September 2023 by samar Hassan
I had a great experience today with salma and the manger they are very helpful best Walgreens in the area
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September 2023 by Sheila Huyett
When you call to ask a question, it is nearly impossible to get a real person on the line. The automated system wastes so much of your time.
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September 2023 by Simon S.
i have never seen a more incompetent drug store in my life. The pharmacy cannot seem to figure out when their customer's prescription needs to be refilled and are consistently "out of stock." Surely they have inventory control and supply chain systems that every drug store on the planet has but they never can seem to get it together. And when it is ready? They bombard you with notifications to pick it up. I'll be moving my prescriptions out of there to someplace where they have hired someone who has a brain.
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July 2023 by Luis Garcia
I recently had the pleasure of interacting with Ava Austin, a customer service representative at my local Walgreens, and I must say that her dedication and professionalism left a lasting impression on me. Ava's exceptional customer service skills, attention to detail, and genuine care for the customers truly set her apart.
