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March 2023 by Jen Ann Santiago
I had the most amazing experience with this store! I bought a piano on FB marketplace, I know very dumb. Lol It ended up being only good for a flotation device. So, I did a bunch of research online about pianos and found the one that fit me needs best. I found this store online through the piano manufacturer's website. I called them and spoke with a gentleman named Bob and he confirmed they had the model I was interested in. I went to their store in Leesburg to test the piano. I will say walking in I had little faith in them being honest or doing the right thing by me. I was left very jaded after my last experience. So, I went in armed with research and telling myself that I was just there to test the feel of the piano. I had already done enough research and found the best price online but everything you read tells you to make sure you test the piano before you buy. A very nice young lady met me and showed me the piano I was interested in. While I was there looking and trying it Mr. Bob came out to say hello, since we had talked on the phone. He was so kind and so wonderful. He helped me and talked me through the one I was interested in. Then we talked about the others in the same category. He confirmed things I had learned during my research and taught me some things I didn't know. He even played the pianos for me, I don't know how to play yet, so I could hear their sound. He didn't try to upsell me to the highest model. In fact he even told me for what I want it was too much and didn't need it. I fell in love with another model but it was out of my price point. But then he let me know they had an amazing finance option. So, I got to get the piano I fell in love with and I cannot be more excited. He was so patient and kind through all my questions and nonsense. If you are thinking about a piano but do not know where to start, go see Mr. Bob. Think you cannot afford one? Go see Mr. Bob and he will do his best to help you. They even offer piano lessons! I could not have asked for a better experience. He will put all your worries at ease and help you with your questions. Never pushy or rude. No sales pressure. I cannot wait to get her home and start learning to play!
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September 2021 by Matthias Clark
Lots of options for pianos of all prices. They have beautiful used pianos available as well!
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August 2021 by y Z
We purchased a new GL-10 from Bob last year for my daughter. It was a rational buy without doing much research and Bob was very good at selling. However I gave 3 star for 2 reasons:1. Price, I've later came to know that if you're willing to do some research, the same piano can be purchased at a very deep discount, I'm talking about 30% saving delivery to your house through group buy deal. you can argue for warranty and delivery experience etc., but 30% discount is definitely worth to take the chance.2. Free Tuning, I was told there're 2 free tunings and I didn't ask for any written proof since Bos did a fantastic job selling the piano. However later found out the second tuning is not within the first year rather first 6 month with a vouchor in the bench. I'm pretty sure there was no vouchor anywhere. I found this not reasonable especially I've called in a month after took the delivery and asking about the tuning and I was told the first one was done before delivery and too early to ask for 2nd tuning. Bob said he has done this more than 10,000 times and out of their good faith they will pay half of it. lolupdate 1:got my second tuning done, nice, clean and fast, no complaint. Bob also reached out over the phone but I was too busy to pick up and he texted to offer me another half price tuning since there was some misunderstanding/miscommunication. I won't take advantage of it but I like how much he cares about his business so I'm bumping up the rating to 5. I guess you're paying extra when buying local for support, whole shopping experience and warranty.
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May 2021 by Janetlee Hurley
My husband and I started to look for a new piano for our family back in April. We came across The Piano Company in the Dulles Town Center. There, we met Antoine Robinson, who kindly spent a couple of hours with us, helping us to learn about a variety of pianos, their mechanisms and features. He allowed my 14 year old son to try out as many new and used pianos as he wanted, and answered the many questions we all had. Before we left, he recommended that we check out other pianos in the Leesburg stores. In May, after my older son returned from college, we did just that. In the Market Street store, we met Robert Purdon, who allowed my older son to explore the pianos he was interested in and talked about the different aspects of each. My son was impressed with Mr. Purdon's knowledge and ability to understand what he was describing as he played on each piano. I felt that Mr. Purdon could tell by my son's playing and comments, what type of piano would suit him best. However, he was respectful and let my son think it through for himself. We ended up purchasing a Kawai K500 and love it! The price was good and delivery fast as and easy. The customer service was outstanding!
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April 2021 by Sam Draper
Very knowledgeable! Bob and Antoinette know their products.
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March 2021 by Frank M.
About a year ago, we stopped by this store to purchase some brass screws for the music holder of our Kawai grand piano. The salesman took our contact information, but never got back to us. A couple of months ago, we visited the store for another part and upon returning home, sent pictures and model/serial number information for our piano. Again, we never heard from them. The obvious conclusion is that these folks are only interested in selling pianos, not servicing them. So, if you buy a piano from The Piano Company in Leesburg, good luck, because once it leaves the store, you're on your own!
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December 2020 by Bob C.
We bought a Kawai CA 59 as a gift for our 12-year-old grandson. The whole transaction went very smoothly. Bob Purdon is very professional and a nice person. We have been in all three of their stores and everyone is very knowledgable and kind. There is no hard sale. It is a pleasure to do business with people like this and everyone is very happy. I would highly recommend The Piano Company to anyone looking for a new or used piano.
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June 2020 by Lauren A Paoletti
My husband, son, and I stopped by the outlet store.
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June 2020 by LA Paoletti
My husband, son, and I stopped by the outlet store. We met the manager Antoinette. She was one of the most friendliest people we met. I never told her it was my 51st birthday. But I wanted her to know that her being so friendly and welcoming made my birthday extra special.
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May 2019 by Bruce Moore
I spoke with Alex and Bob the owner. Even after many years in the piano business, Bob still has incredible passion for the quality of the Kawai pianos. The passion is fueled by detailed knowledge of the manufacture of the instruments. The nicer pianos are stunning in looks and sound.
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August 2018 by Angeline Peppe
We booked a piano tuning after verifying that our piano was to be tuned by ear to A4 not by solely by an obsolete electronic tuning device, which has been out of date for at least a decade. We had specifically asked the Manager Purdon before booking the appointment and he assured us that off course they could tune by ear if that is what we wanted, this is not what we got. And when we were not satisfied with the result and called to politely discuss the matter on the phone with him his tone changed completely he was extremely unprofessional and rude to the point which I would never buy anything from their shop ever again. And some point I hope to purchase a concert grand, well over 50k in lost sales. Terrible shop and non existent customer service
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March 2018 by Maggie B.
As someone starting anew on playing the piano after a 50+ year absence, I was only slightly confident in my ability to hear the difference and understand the changes in piano technology. I wanted to visit the Piano Company since they are an authorized dealer for several piano brands in which I was interested. I was very impressed with the low-pressure atmosphere and comfortable in this family-owned business. I met the son who sent me to another store where they had a particular model I hoped to listen to. The owners are knowledgable, patient, and good at answering questions and explaining alternatives. I highly recommend the Piano Company.
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October 2017 by Leslie
Sean Brady was so helpful and really knew a lot about the mechanics of the pianos. Not at all pushy. =)
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October 2017 by Victor Tan
First rate place. No hard sales and they really try to listen to your needs and they educate you a great deal. If you are open to looking at pianos made by companies whose names do not start with the letter 'S', then this is a great place to get to know different aspects of pianos and what they mean. If all you want is a piano made by a specific New York company and nothing else, this may not be the perfect store for you.
