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October 2023 by Jesse M
Fantastic place for my daughter to visit! Went for a birthday party of a friend and she fell in love with it. Went back the following week to get her ears pierced, and she was so at ease with the two girls that did her piercing. It was amazing! Very kind and thoughtful throughout the whole process. Prices can't be beat either. I will certainly use them for my 2nd daughter later on and highly suggest you choose this place as well!
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August 2023 by S Keane
It's disappointing that no one answers the phone or replies to voicemail. Scheduling online was down, and so I called ahead of time and had to leave a voicemail. Requested a call back to see if ear piercing was available. No call back after an hour, and decided to drive over, we found out no technician was available. That part is fine, but a call back or answering the phone would be good, especially when I walked in and the receptionist was not busy. We drove a considerable distance.
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July 2023 by Christopher Guest
As a divorced dad walking into this place for my daughter's birthday party I arranged I had absolutely no freaking clue how to process all the oozing Disney princess vibes and what to do to make this a great experience for her. I was most concerned with giving my 7 year old daughter and her friends a great memory and experience for my little girl's birthday. This place didn't let me down in the slightest. The staff are great, let me know what was going on the entire time, and they helped me along the way. Everything worked out great. Thanks for helping a clueless dad create a great memory for my little girl.
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July 2023 by Ro Ro
Had such a horrible experience with the stylist Emily. I don’t think she qualifies to be a stylist or even a professional. I’ve never ever come across someone with so much bitterness that you’d take it out on a child!! Which is so pathetic. I’ve taken my daughter to this place several times before and my experience has never been this bad. I don’t know what was wrong with this person?? I’m not even sure how she’s a store manager there?? Forget about giving a proper haircut or making my daughter feel comfortable, not even a smile, or common courtesy to be nice? to a child?? I mean how hard is it to be nice and friendly to a child?? She braided her hair when the hair was still damp, she just went straight across with blunt ends and hair so uneven. I could have done this at home instead of paying $34!!! Took my daughter to sharkeys right after and they fixed her hair, she was treated well, and with a happy attitude that a child deserves! Never going to back to sweet and sassy again, I was actually thinking of a birthday party at this place but no thank you! Not at this place with unprofessional staff.
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May 2023 by Christina Caltabiano Van Houten
I wish I would have seen the review I just saw now from 8 months ago about another person bringing their 3 year old here for her first haircut and it being completely transactional. That was our exact experience today. The only interaction my daughter had was when she was immediately asked as soon as we got there what she wanted to watch on t.v. There was nothing done to make our daughter feel special for her first haircut. It was disappointing and we did already speak to the manager and the person cutting our daughters hair, asking them to take this feedback and to change the way they treat others that will walk through their doors.I won't be back and I won't recommend this place to friends. But please, don't continue this way of business for others.Service: Haircut
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May 2023 by Liliana P.
They can make you wait more than 20 minutes but if you arrive 10 minutes later, they aren’t willing to wash hair. The person wasn’t even ready. Even for a haircut (without wash) she needed to ‘get ready.’ So, if you aren’t ready, why we can’t get the service we booked? A little too complicated for us. Will look for a place more easily accessible instead.Service: Haircut
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May 2023 by dee nichols
We had an appointment Sunday April 22 @ 12:15 for my granddaughters for mani pedi, coming from New Market Md due to traffic we were late which I called to inform you we would be late and was told that they may only be able t o do mani's which would have been fine. When we got there, I was. told they couldn't take us, I had two very sad and disappointed 6 year old little girls which did not understand why Due to the traffic they could not have their nails done because it was not our fault. It seems to me that someway, they could have gotten at least a mani. We will most likely never come back to your salon Very disappointed
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February 2023 by Angaleigh Ingram
Celebrated my daughters 7th birthday a few days ago. We did the Girls Rock party. The girls loved the sparkly dresses. Super happy with their braids and eyeshadow. Enjoyed picking out their nail polish. Burned their energy by dancing to their favorite songs. The young ladies taking care of us were wonderful. Very upbeat, energetic and friendly.Services: Makeup services
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December 2022 by Hessa Al Maian
Very thankful for the staff and how friendly they've been with my child, for making her feels extra special for her birthday. Glad that I have choose this place to make a memorable day count. They were so open and welcoming when I asked if its ok to get the cake in although our appointment was a makeover only not a celebration, and they've even provided a lighter when we asked. Thanks Sweet & Sassy, always worth the drive from DC
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December 2022 by Urvi Pikle
They are very unprofessional. I booked an appt for my daughter’s 10th bday for an Ultimate spa package several days in advance. That day we were running a bit late and we’re in touch with them. We were on our way to the venue. Upon reaching the staff (Sophia) was not welcoming and rudely said we can only do 1 service. I understand we were late but they didn’t even try to be accommodating to do other activities like purchase some bath salts and other fun products. The worst thing was they canceled the Limo ride we had booked even when were were not late for it. That was totally unacceptable. Was going to surprise my daughter but they ruined the whole experience. I have seen spa and salons where they stay late to provide best customer service. I will never visit this place again ….I warning all potential customers..”PLease don’t waste your time with them. Worst customer service ever.” If they cannot take care of a kid on her bday and value parents emotions..how can they even run a Kids spa. Total fraud and money making business in the name of kids.
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October 2022 by Bridget
My daughter had her 2nd birthday party here, the atmosphere is very cute and girly we had a party of 8-9 girls, the staff was very nice and kind. They played dress up, got their nails and makeup done, played musical chairs, danced and sung songs, made their own bath salts / lotions etc and ate pizza and cake. We did order the limo ride around town and I will say the limo was so cute but there was a slight odor inside and the A/C was not working well so that was a bummer but other than that I would say the party was a 8 outta 10.
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October 2022 by Emily Rau
It was not the experience I was looking for. I was hoping they would explain the process better while piercing my daughters ears. They did not, until I said something. They also got the wrong earring from what my daughter chose and said it was a labeling issue. Maybe in future they can show the earring to ensure it is the correct one... They did give $5 off for the mess up, but felt like it was a pretty big mess up to be honest. The cleaning solution was also forgotten at the end, until I said something. I was just expecting much more from what I have heard from this place. It honestly wasn't anything more special than going to Claires. The ladies were nice enough and made conversation with my daughter. They also took care to make sure the earrings were even, but that is really all the positive I can say from the experience. Either way, my daughter is excited to have her ears pierced, but it not because of where we went.
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September 2022 by Michelle S.
Lauren is the absolutely kindest person. We arrived very last minute and she went above and beyond to give us a great experience. Thank you for your kindness. We will be having our next birthday party at this location solely because of our experience here today and Lauren!
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September 2022 by Lynn Durrant
This was an ok place for our 3 year old daughters first haircut. The job got done, the haircut is fine, and there were no tears. Otherwise, we can’t really say much more. The biggest disappointment was that the workers had no energy and didn’t make an effort to interact with the kids or make our girl feel comfortable, other than putting Frozen on the tv. It was all very transactional. The store is cute and has fun colors, but our girl was very nervous the whole time. I guess I just expected the employees to be a little more kid-friendly.
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August 2022 by Jennifer Shoup
My 10 year old was quietly crying while the stylist yanked and pulled her hair during her cut. When I told her she was hurting her, she said my daughter is just tender headed, and kept being rough. My daughter was trying so hard not to cry, it was heartbreaking. She's gotten her hair done many times at other salons and we have never had such bad treatment. She said my daughters hair was too thick and thinned out more than half of her hair! This was an absolutely awful experience all around.Service: Haircut
