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October 2023 by Richie Rich
I had a county inspection coming up and needed my gas connection completed ASAP to pass the inspection. Southern States had a technician out the next morning to complete the installation. They are very responsive an professional!
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September 2023 by Kathy Wolfrey
Our experience with Southern States Leesburg,Va was excellent from the time we purchased our generator and met George at SS ..any questions we’ve had he is always great about answering and I have recommend SS and George to others..just easy people to work with!
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August 2023 by Khalid C
Southern States are class personified. I had the pleasure of working with Buddy, Jorge, Chris, and Aleasha over the past 2 years. From propane fill ups to installing standby tanks for my generator and maintenance services. They’ve always done an exceptional job. In all my dealings they’ve been honest, pleasant, and helpful.
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June 2023 by sanderson003
We recently switched our propane services to Southern States Energy in Leesburg and they exceeded our expectations. We live in Fairfax County and when they filled our tank they also did a safety inspection that found a small leak that they fixed that day. Since then we have used them to replace our (very old) regulators and add an anode bag to our buried tank. The guys worked efficiently and were very friendly and easy to communicate with about the work. They were knowledgeable and answered all of our questions. The pricing was very fair and we are glad that they can be our "one stop shop" for not only our propane but our propane accessories services too.
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April 2023 by Shama Hussain
Southern States Propane: A remarkable company with ethics and integrity at the center of their offerings. They are a trusted partner, to their customers who market their product at fair market price coupled with their compassionate approach to customer service, at a time when our customer service industry has shown signs of poor professionalism across our value chain. We have lived at our current home for over 20 years and we have had to deal with a variety of propane vendors with their stories and background baggage. In this region some vendors have an attitude and it only doubles when they enter the premises of our community. No , we do not have dollar trees in our backyard but the location where our homes are located has inspired many vendors to hike prices, however among all the hikes and excuses, a star is born , Southern States Propane who are extremely customer focused and pass savings to their client base. They treat their customers with utter respect, understanding and are there to address unforeseen challenges and issues.This is a critical factor of their Customer value offerings. The beauty of their offerings is they never take advantage of an unforeseen situation at a customer site, on the contrary they go above & beyond the call of duty,Thank you Southern State for your stately servicesKind Regards & God Bless,Shama
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February 2023 by G W
Needed to have a gas line installed for a Generac generator and Jorge was right on it. He arrived when he said he would, explained the whole process, went over the options, gave a solid quote and delivered on everything. He was a real pleasure to work with and communicated with me every step, keeping me informed and aware. He went above and beyond with his customer service and everything went as planned. I also had the pleasure of working with Pat in the office and he too explained the process and helped resolve an account issue, going so far as to work on my behalf. Problem solved within 30 minutes. These guys were amazing and really made my life easier. Would recommend them all day long.
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January 2023 by Lydia Best
Was forced to change propane companies after being with the same company for decades and didn't know where to start or who to trust after reading a lot of information online. I called several places, and my anxiety was mounting until I spoke to Aleasha at Southern States. She was kind, knowledgeable and patient with my questions and situation. I had run completely out of propane right before Christmas and she was eager to help me with a solution. She gathered my info and made some calls and then called me back right away getting me on the books as quick as humanely possible given my situation. Jorge the manager and installer showed up the day that was scheduled and during the time frame quoted. He thoroughly explained the options I had and didn't try to oversell me. He even ended up coming back out the same day with a tank for me and got me all set up. Everybody I dealt with was professional and the customer service I experienced was phenomenal. I highly recommend the Southern States - Leesburg/Fairfax team and I look forward to being a customer of theirs for years to come.
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December 2022 by Scott Townley
These guys are the best. Had a weird situation with a cracked valve on my system and they came out on short notice and took care of it. Customer service is top notch and they are always super reasonable about billing.
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December 2022 by Tien T
Highly recommended.Chris at Customer service went extra mile to help me settle oil delivery and billing issue. Matt is very professional and accommodative in communication and site work.
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December 2022 by leanne mcnamara
Highly recommend Jorge, Dave and fellow team members! They went above and beyond when installing our gas range!
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December 2021 by SARAH GLENISTER
From the front desk administrative staff to the supervisors, Southern States- Leesburg/Fairfax has the absolute BEST customer service. Not only was the specialized technician (Mel) punctual, knowledgeable and conscientious, he even gave me tips on how to best maintain my furnace. The next day, Roger (supervisor), even called to make sure everything went smoothly. Southern States - Leesburg/Fairfax definitely puts the customer first which is really appreciated. I will be using this company for the foreseeable future and highly recommend you do as well!
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December 2021 by fran curtis
I HIGHLY recommend this team to any and everyone in need of their services. Starting with Sidney that took my call. Thank you for having someone me a call back in a timely manner.Thank you Roger for returning that call. You have be so great to work with! You have helped me to help a family in need of heat in the dead of winter. A family who have given so much to care for others and fallen on difficult times with their health and job losses. Your compassion for others and your passion for your work blows my mind in today's times. You are true gem! You have been responsive, efficient, informative, professional and kind! DON'T RETIRE!!!! :)Jorge, your message on customer service does not go unrecognized. It takes a good person and a strong leader to do what you do.Thank you all again and I am so glad to have had the opportunity to work with you. I wish I could give you 10 stars!Warmest Regards,Fran
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December 2021 by Katherine Murray
My heating always has issues right before a snow storm and always after hours. The staff here is the best at helping me navigate my way through these heat emergencies and always treat their customers like family. Don’t even bother looking at their competitors- these guys deserve your business and work very hard to keep it!!
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December 2021 by Roger Golden
The staff at the Southern States Leesburg office are highly competent professionals. They provided excellent customer service and I highly recommend them to anyone interested in obtaining LP gas goods and services.
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December 2021 by Mindi Freed
Fell free to also check out the Facebook page “Southern States Leesburg” where you can see more reviews, check out deals, and enter giveaways!
