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July 2024 by Helen Dollarton
Terrible experience at this inspection/emissions. Mechanic has an attitude, rude and chauvinistic towards woman. All men before me, including my husband, were treated fine. I was the first woman and the mechanic was despicable! Any car that takes less than 5 minutes to pass inspection was not inspected thoroughly either. Reporting this inspection station to the State of Virginia. Please read my complete review in Yelp. I attached a screen shot for your convenience. Absolutely the poorest customer service I’ve received in a long time! Go elsewhere!
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March 2024 by Jay Douglas
These guys now take over 45 mins per car to do Safety Inspection!. I noticed they don’t have a sign for Best Of Loudoun since 2018. I guess that was the last year they were good. Shame this place you used to be my go to spot for Inspection.
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March 2024 by Pete Gallo
Not open 24 hours. Closed at 1020PM when I went.
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December 2023 by Rodney Thompson
On Oct. 16, 2023 I contacted Mario at Plaza Shell regarding replacing the right front air shock on my Mercedes CLS500. I indicated I would provide the parts and wanted an estimate on the labor associated with the repair. He indicated his system used to provide estimates was down, but he would call me back the following day with an estimate. The following day I never received a call, so I followed up on my original request.Although he didn't contact me with an estimate, I had previously had work done at this place, so was confident I would allow them to do this job. I dropped off my car for the repair on Oct. 18, 2023. A week later, my car was still sitting unrepaired. I placed several calls to Mario indicating I needed my car back ASAP. My car was supposedly repaired, so I picked it up on Oct. 27, 2023. I drove the car home (4 miles) prior to heading out of town for several days. When I returned home and drove the car for the first time a few miles, I audibly heard air gushing from beneath the hood. It was clear to me the air hose was no longer connected to the shock he replaced. As a result, my car sunk considerably.When I called him on November 6, 2023 to report the problem, he proclaimed he was too busy that week to look at it and asked that I call him on November 13, 2023 to schedule a time during the week to drop off the car. I patiently waited and did as he asked. On November 13, 2023, I called Mario and continued to make excuses about how busy he was and asked that I drop the car off the evening of November 15, 2023 so he could look at it the next morning. I waited for a call from him on November 16th & 17th, but never heard from him. I called the shop morning of November 19, 2023 and requested that he give me a return call. I never heard from him, so the evening of November 20, 2023, I personally visiting the shop looking for him. He was nowhere to be found, so I left my name and phone number and once again, requested a call. I never heard from him, so I physically went to the shop again on November 21, 2023 around 1:30pm looking for him. He was out to lunch. I went back about an hour later and confronted him on the shoddy workmanship on my car and his lack of professionalism in not bothering to return phone calls (I guess since my credit card payment had already cleared for the $500+ in labor charges, there was no urgency to follow up).As I continued to press him to get a firm date as to when he would fix the problem he caused, he made the statement "do you want me to poke one, two or three holes in your hoses so you can come back and spend more money?" Huh? What kind of real mechanic would make such a statement? Given the threat to do harm to my vehicle, I picked it up and will get the repairs done elsewhere. Marios nonchalant attitude about doing the job I paid him to do in a reasonable timeframe is unacceptable.I have been patronizing this business for over 15 years. Additionally, I have referred numerous people to this establishment over the years (four in the past 6 months). Needless to say, I will not be returning to this business and I will tell those I have previously referred to follow suit.Update, upon taking my vehicle to Mercedes Benz of Chantilly, it was discovered that the threads to the strut had been stripped by Mario (thereby destroying the strut). Perhaps that's why he was dragging his feet when I took my car back to have it repaired correctly.
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October 2023 by Gina Watkins
The team at Shell really go the extra mile to make sure you and your auto are taken care of! Very professional, sets expectations clearly, superb follow up! Thank you ????
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September 2023 by Pedro Sorto
No contactless payment, otherwise good station. Easy to get in and out of with a good amount of pumps.
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September 2023 by AG Hold
Quick in and out for inspection and emission.
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September 2023 by J E S U S
nice people and great service!
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September 2023 by Tom Harkins
Mario did an excellent job. I got 2 cars inspected in the same day - both safety and emissions. He handled them quickly and professionally.Quick story - I brought my second car toward the end of the day, and due to some confusion the other inspector working there told me I was too late to get the safety inspection, and that I had to come back another day. I talked to Mario, and he ended up staying late to take care of my safety inspection. All this on a holiday weekend. He really went the extra mile in providing excellent customer service, and he is the reason I would return here for future inspections.
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August 2023 by N
The pumps were really finicky. I had to re-swipe my card three times. Ads play on a screen on the pump while you’re pumping gas. It’s annoying.
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April 2023 by Pedro Sorto III
No contactless payment, otherwise good station. Easy to get in and out of with a good amount of pumps.
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December 2022 by Maureen F.
I just got an emissions done at the Shell station. I waited in line for an hour and a half. Then the emissions testing took another 35-40minutes, about 4 times longer than it should have taken. It was ridiculously inefficient, and I wasted almost three hours of my day for what should have taken ten minutes. The inside of the gas station is dirty with a very limited selection of food and drink and nowhere to sit. I would recommend going somewhere else for your car needs.
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October 2022 by Hassan Khan
I will not give even one star. I have been there for inspection and he put rejection sticker because he said that the front lights dont have enough power but the lights were working, next day i went to the other place for inspection they passed my car and laugh why he failed my car. Dont go there for inspection.
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July 2022 by Alex Khanna
This place is great. Very honest inspections. Julian is a great person. Very friendly and professional.
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March 2022 by C P.
Super helpful staff. They keep their inspection lines organized and moving. Thank you! Keep it up!!
