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June 2023 by Christina Hoffmann
I love this store. The staff is nice and helpful and I always find amazing deals on solid wood pieces, beautiful linens, lighting, and hardware when I visit.
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April 2023 by Wendy T.
The customer service by Jamie is awesome at this RH outlet!! She is knowledgeable about the products the store has in its inventory and provides helpful design suggestions about mixing the various pieces. She displayed genuine enthusiasm for wanting to help me find the right furniture and even followed up to let me know another RH outlet store carried the item. My husband and I were commenting how it's rare these days to find customer service that is helpful without being pushy or overly sales-y. Jamie is awesome and makes my shopping experience pleasant. Love her!!
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February 2023 by Peyman T.Fard
Very poor quality items at premium prices. I am not sure what is going on here. I see tables that are not solid wood or even a medium quality are selling for thousands of dollars.
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September 2022 by Michele Kenney
IM SHOCKED! We were looking to purchase the T-Brace dining table and went to look at a couple at our local outlet store and they are not as advertised! On their website: "Solid oak timbers are supported on tapered stanchions of hand-cast metal..." There are no solid oak timbers, it is VENEER! And looking around, 95% of the tables are veneered wood, fake concrete, and hollow tabletops. I'm wondering if the metal pieces are real metal! And the prices are still ridiculous! What has happened to Restoration Hardware?
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July 2022 by T S.
Amazing place!!!! We have scored some incredible finds here at a significant savings! Please keep in mind that Restoration Hardware is high-end and the pricing although discounted is not cheap. You get what you pay for. Customer service is exceptional! I have even been able to get great design advice by providing pictures of my home and furniture. Asli is a GEM! Phillip is wonderful and Christian is also super knowledgeable and nice. You can even request that they hold items for you for a couple of hours since they understand their location is a bit far. Seriously stop what you're doing and get there NOW! Actually don't get there I want all the great finds for myself lol!
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July 2022 by Chris L
Beware of this outlet! I've been lucky in the past to find some pieces that were not obviously damaged and at a good price. Unfortunately, they have changed. Popped in the other day and noticed that prices have been marked up from their original price. Visit the RH website before you come in; otherwise, you'll be paying MORE at the outlet for a damaged piece than what you could pay for a new, undamaged item with your RH membership. Delivery costs less through the website than what you pay through the third party the outlet utilizes.
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July 2022 by michelle sangiuliano
We purchased a foyer light for a great price. Like others we used a 3rd party to deliver and I watched them drop the light as they were pulling it out of the truck. DO NOT use the delivery service they recommend (Gerardo). They charge a fortune and do not take care of your merchandise.
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June 2022 by carmal 38
Love lees burg just wish they would add some new stores and come a little bit more down on prices like they use to be.
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June 2022 by Cristina Vastag
Great experience, staff extremely helpful, especially Jamie, above and beyond. Thank you for your help with finding the curtains!
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April 2022 by Tao Xu
Wonderful staff. We had multiple purchases with this store, sales are always being extremely helpful. They don't just do normal sales stuff, they care about your thoughts and provide their advice. They have no problem working with you regardless of the issue with a product, pricing, or delivery. I will definitely keep going back for that. A shout-out to the crew.
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April 2022 by Salman Barkat
Great stuff, the price of their products went way up as it isn't already for an outlet store. Nonetheless, we have found some very nice peices that we love
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December 2021 by Kenny Smith
This is a scratch and dent store but don't expect a huge discount. I think they are overpriced and the quality is lacking.
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December 2021 by Alicia L.
This is not an outlet. It's where RH wants to sell you damaged and completely unsellable goods at less than off retail. Tables not with scratches, but full chunks with filler missing. Dining chairs with 6" rips for only $60 off retail. You are buying the name, not quality. You are better off going to Wayfair or Overstock. Same quality without paying pretentious pricing for garage.
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November 2021 by C. Grant
Charmin (fitting name for her treatment) was less than helpful for me in looking for a particular item(which takes moments) but was apparently ‘too busy’ to take 2 minutes to search the computer for an item. Clearly hiring the dregs of society….great job restoration hardware!
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October 2021 by India
Customer service was amazing. Janine is the bomb and so is the manager that helped me fix my situation.
