-
February 2024 by Rees Chapman
Nice enough, somewhat professional. But results go unposted for weeks, and DON'T try to call them. Their outgoing voicemail doesn't even identify them as Quest; after a minute of hours and and numbers, it gives two options: 2) for doctors' offices (which just repeats the outgoing message) or 6) for patients (which is an inoperative key). In other words, THERE IS NO WAY TO CONTACT THEM BY TELEPHONE!
-
January 2024 by Jim B
Overbooked and understaffed. When I arrived for my scheduled appointment there were 13 people waiting and one person working. I left after sitting for 45 minutes and only three people were seen.
-
January 2024 by Kevin S.
They did ok with the blood draw but had plenty of time to review my insurance and determine if my insurance was one they accepted or did not. When I anticipated no or very minimal co-payment, I was told 3 weeks later I owed over $700. Are you kidding. What does the front person do in this office?? It would have been nice to know this ahead of time and could have made a different choice of labs. Shame on Quest!
-
January 2024 by Patrick W.
Be prepared to wait 30-60 minutes after your appointment time during hours from 9.30am - 4pm. Other times they are pretty quick. Good service but the scheduling system is not ideal. There is usually only one phlebotomist seeing patients so the waiting room fills up quickly. Overall, I'd look for other lab services before visiting this question location. They could do better.
-
December 2023 by Denise Aiello
I just wanted to drop
-
November 2023 by Jonathan Lovo
The one star speaks for itself........#FIXIT
-
July 2023 by Sharon Logue
Way overbooked and understaffed. When I arrived for my scheduled appointment they had people still waiting for appointments an hour earlier. Unacceptable management of patient care. Go to lab pro.
-
May 2023 by Barbara B
They make you kiosk in but you still wait...a appt time is worthless. Staffing issues....avoid if possible...over an hour wait past appt time
-
March 2023 by Alina Iskrenova
This place need to be shut down because it’s a disservice to the community. One person works there doing everything from paperwork to blood drawing. Every question I asked her was either no or I don’t know. Her attitude was ridiculous. I walked out and went down the street to Labcorp where three employees were happy to take my business.
-
March 2023 by Eileen B.
Since I last visited Quest using their check in kiosk is now confusing despite having an appointment . I was finally checked in with my appointment confirmed for a noon appointment but waited almost one half hour. Their new appointment system was not advantage. When I was finally called a walk-in who just arrived was taken ahead of me.
-
February 2023 by Sam
This place needs to be shut down. Out of control. Wait time hours long , only to go UP in time and finally leave. No one at the front desk, giggling in the back. No professionalism, utter disgrace of customer service. No one answers the phone either. I would not feel comfortable with whoever is working here to babysit a traffic cone, let alone stick a needle in my arm smh
-
February 2023 by Victoria Johnson
Bill is the best! Best blood draw experience I’ve ever had. Definitely a return customer.
-
January 2023 by Katie Thompson
Would like to compliment and thank Christine!!! She was the only employee, completely alone, and manning check ins, irritated patients, all clinical labs and calling for orders. She was so pleasant and had such a good attitude- even though she was clearly extremely busy. She was very professional and excellent at juggling all of her jobs with a smile. Please pass this compliment on to her and either give her a raise - or some support staff. You don’t want to burn out and lose a high quality employee like Christine. Thank you!!
-
November 2022 by Amy Picone
worlds worst. It is the company's fault. Techs are nice enough but they only employ one person. They need to have someone at the desk. I have waited 30 - 45 minutes to find out they do not have my orders. No one answers phones
-
November 2022 by Judith Perryeaton
The phebotjenist came out at 7:30 and began to rant that if you dont have an appointment you will have to wait for 4 hours! I was going out of town so needed to wait,.it was less than an hour. People walked out and did not wait. Just wrong.
