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November 2023 by Catey Mlynski
Great experience with this shop. The gentleman at the front desk with glasses (didn’t get a name) was very friendly and even took me back to explain what they found with my tire. Price was fair and waiting lounge was comfortable.
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October 2023 by Mike May
A really solid crew here. While they are busy they always seem to get things done quickly! I've gotten tires from here and I had tires sent here. Both time the experience was equally as pleasant. Service is great and they are very honest when you need assessments. Quick shout out to Josh for the front of house experience, thanks my man.
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September 2023 by AirbusMark
I walked in without an appointment and got excellent service.I asked them to check my "tire low-pressure light" and give me an estimate to address the issue. They promptly tested the system, diagnosed the problem, a bad tire pressure sending unit, and quoted me a fair price to replace it. One hour later, the job was complete, and the light/system was operating normally!I'll be back...:)
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September 2023 by LLS
I would like to thank Mr. Tire especially Josh for helping me with my tire situation and my repairs much needed before my trip. Thanks to him I was able to leave on time and it cost much less than I expected. Would definitely recomend!
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September 2023 by Shane Hoffman
I drove into work and my drivers side tire ended up going flat, but also I needed my passenger tire replaced. (Knew this before hand, had a slow leak) I called the store and spoke to Josh. He was very helpful and got me an appointment for 3pm. I walk in for my appointment and was greeted by Steve. Steve was amazing. Great customer service by both men. Walked in at 3pm and I'm leaving at 3:40 pm with both tires replaced at an amazing cost. Thank you Mr tire and your whole team. You have excellent employees. Can't thank you enough! ?
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August 2023 by A Mob
We just moved here from So. Cal. and needed new tires for our Mercedes. After calling a few places and checking online, I ended up speaking with Josh. He patiently spent time with me and located the right tires for our car which were competitively priced and could be readily available. He ordered the tires and the next day he followed up and called me go to the shop and get it all done.It was a great experience and due to his way of doing this business, he established a loyal customer from this moment on.I really enjoyed the experience as these days it is hard to come by. Well done Josh.
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August 2023 by Jason Castle
We needed tires as part of emissions & safety inspection this year. They quoted us less than any other garage and had tires delivered and the vehicle done in 24 hours, even without an appointment. Furthermore the final price out the door was less than the quote. They kept us informed each step of the way. At no point did they try to upsell us with unneeded repairs.
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August 2023 by Eric Slauson
DO NOT GO HERE. I never write reviews, but my visit to Mr. Tire was the worst customer service experience I have ever had, let alone the worst auto shop experience I have ever had, so I needed to share with anyone even considering given them money. I made an appointment to have tires replaced using the website, which said the tires I ordered were in stock. The appointment was confirmed, but when I showed up early in the morning, I was told that the tires weren't actually in stock and that the tires would need to be ordered and couldn't be put on that day. I was frustrated that no one had called to tell me this before I arrived and that the online system lied about the inventory, but I needed the tires for a trip the next day, so I rescheduled for the following day. I returned and dropped off my car, being told that it would take 2 hours to install the tires. I said I would wait for them to be done, and I walked around Leesburg for 4 hours before returning to find that no one had even STARTED working on my car. It had not been moved from where I parked it. Again, no one called to tell me there would be a delay. I was told that the tech who was supposed to install the tires mysteriously left to go pick up his father, but I wasn't given any explanation about why no one else there was able to install the tires while he was gone. The staff ignored me as I got upset and explained how bad my experience had been, so I eventually asked for my keys back, which they gave back with an attitude. I interacted with 3 people (including the manager, I believe) during the process of getting my keys back, and not one person apologized. So after 2 separate failed appointments spanning 6 wasted hours, I never got my tires installed and was late leaving for my trip. I should also mention that both times I arrived for my appointments, there was a person already in the lobby complaining about being overcharged and misled. I'd give this place 0 stars if I could.
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August 2023 by Erik King
Had tires ordered from tire rack and shipped here for install. Awesome service, quick, no fuss or upsell. Honest and straightforward people. Highly recommend!
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July 2023 by Momin K.
DO NOT GO HERE! I had a slow leak in one of my tires and they were charging me $160 for it. I took my car a mile down to National tire and battery, and they fixed it for $25.
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July 2023 by Kimberly C.
I brought my car in to get 4 new tires. Website was easy to navigate, and they had plenty of appointments available same day. Everyone was helpful, and I waited there until car was ready to go so I was out of there in about an hour and a half. Josh was very helpful, and patient, answered all of my questions. So happy with new tires, and I would definitely go back and have other services done in my car.
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July 2023 by Jeannie Griffith
Please ask for Steve. He is absolutely wonderful! He is quick with his feedback. Such a wonderful attitude, and keeps everything professional. Even with my running around trying to look for 2 new tires for my brand new car! He was speedy and was 100% advocating for my behalf every step of the way when I was panicking looking for my sold out tire size. Thank you so much Steve for your help, your responsiveness and your excellent customer service!
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June 2023 by Stacy R.
I brought my car in because I purchased tires in February and the front tire was going flat. Had all coverage when purchased the tires. The guy that assess the car informed me the rock was to big to patch will need to replace tire, that's fine go inside and Steve says doesn't have tire in stock, Fredrick does drive it there. First I thought being humorous but he was serious. I stated it won't make it he shrugged shoulders and said oh well. The guy that assess stated will go pick up tire for me. Said I thank you, even offered other suggestions if can put spare on and until get order on Monday cause they looked backed up. Steve not helpful and has not idea of what customer service is. Everyone but Steve was a pleasure. But 1sr impressions are everything.
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June 2023 by B
Rating of the Leesburg, VA location.I will never go back to Mr. Tire. I recently had several issues. Firstly, I was lied to. When Mr. Tire replaced my front struts (and steering components), I was told that the quality of the parts would exceed Original Equipment Manufacturer (OEM) specifications. After the installation I complained of noises when steering and brought back for inspection and I was told that everything was 100% fine and safe. The noises got worse and several weeks later I went back. The mechanic mouthed off to me saying he wasn’t going to inspect it again a second time. I insisted and another mechanic there checked it and saw that it was cracked and so Mr. Tire replaced the defective part. When I picked the car back up it was still making noises and not steering well. I therefore brought the car to the Toyota dealer and they confirmed that the installation was incorrect (it wasn’t properly torqued) so they had to fix it so that the car would steer properly. Toyota also confirmed that I was lied to and that the struts are a lower quality than OEM. They are cheap quick struts and they will always have a springy noise when going over small bumps unlike an OEM or better replacement. That’s just something I now have to live with now unfortunately.Secondly, regarding the breaks. After Mr. Tire worked on the breaks. I brought the car back 2 times to have Mr. Tire look at them again because the car wasn’t breaking properly. Our car even slid into an intersection at a red light a couple times. The mechanic checked them and promised both times that the breaks were 100% fine/safe. However, the Toyota dealer showed me that one of the calibers was ceased open making one of the four wheels not break. Both the above steering and break issues were serious safety issues and not only did Mr. Tire lie to me, but they were also completely negligent and it could have resulted in serious injury or death. Therefore, I’ll never go back.
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June 2023 by John S.
I've been using Mr. Tire in Leesburg for the past two years - having been disappointed with the poor service I received at the dealership for two of my three vehicles. I've had three vehicles which are regularly serviced at Mr. Tire - routine maintenance, state safety and emissions inspections and last minute repairs. Carl - who manages the place - has always gone out of his way to answer my questions, offering me the best options and providing quick repairs at a very cost efficient price. I've even gotten discounts whenever the time to repair my vehicles has gone slightly longer than anticipated. Great shop!
