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August 2023 by Mackinsey Wood
I am from Richmond and was in town for an engagement party. When I stood up, I realized I had a MASSIVE stain on the back of my dress. I went to Zest where the two women working were so nice, understanding, and helpful. I was able to quickly find a new dress and made it to the event on time. Thank you Zest!!
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June 2023 by AVA MUMAW
Boyfriend bought me the cute LIZA Hanson blue bracelet, 2 days later it made my wrist green and instead of gold and blue it’s now copper and blue. $15
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June 2023 by Michele Novy
Super cute store with lots of options for summer dresses. Staff is warm, inviting, and friendly.
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February 2022 by Lauren Anderson
I like that they carry some recognizable brands but also plenty of smaller brands that I haven’t heard of! Found a gorgeous leather bag that is my new favorite purse!
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October 2021 by Bisu Bisu
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October 2021 by Heather LTF (Buckwheatus Featus)
It's a beautiful store! But it's more suited for young, thin persons. I got a cute scarf with JMU (my son's school) colors and some cute earrings totalling $10. I just didn't know I was too heavy (145lb @ 5'3") for most of the clothes. ? ??
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January 2021 by Chris Wolford
Katelynn was amazing helping me find a gift!
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January 2020 by anna mcaulay
Beware of their return policy. If you receive an item as a gift and you don't receive it immediately and would like to exchange or receive a store credit but your outside of their return window, you can't. Even if your only 4 days late and you are unaware of their return policy. I used to love to shop at Lou Lou, great service and beautiful selection. However, I don't think I'll be going back!
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October 2019 by J N.
Looks like an older women store and closes crazy early considering it's a Friday night when people get off work... more justification for this being a 45+ store.
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July 2019 by D S.
Store personnel searched my 11 year old child while shopping. I wasn't present. Opened her wallet and went through it and her little purse, and as she was searching her said I did these things as a kid and said she wasn't going to call the police. Found NOTHING stolen as she went through my daughter's belongings. My kid was completely confused why she was doing this. Sure, a store's prerogative to take measures to prevent theft. But she was innocent and just because this employee stole as a kid doesn't make every kid who walks in the door a potential criminal. We will never give our money to this store again.
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June 2019 by C Hogan
They have great accessories.
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November 2018 by Laura Bankard
Wonderful little shop with great finds! The jewelry, clothing, hats ... Everything is so beautiful and most things were in my price range. The clerk was very nice too.
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November 2018 by Kathy Lawhead
One of my new favorite places
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November 2017 by Tricia Brown
Clothing and accessories for many ages and styles. The staff here is friendly, patient, and happy to help put together a great outfit. Visited the boutique on Small Business Saturday. There was a the long line and crowded store but the store was neat, tidy, and the staff took time to make sure each customer was served. Will return again.
